Subject Matter Expert for Promotional Planning (UK and I)

Job Title: Subject Matter Expert for Promotional Planning (UK and I)

Location: Kingston

JOB PURPOSE

SPECIALISMS INCLUDE:

• Customer Collaboration (Commercial and Supply Chain)
• Data and Analytics
• E2E IT Landscape
• TPM / TPA / Anaplan/ Sonar Technology
• Collaborate/Liaise with IT Consultants to deliver improvements
• End user support
• Training documentation
• New Business Models 

RESPONSIBILITIES

• Understand the organisation, process and systems for your area of expertise (ACTPM & SONAR) and how it integrates with all upstream and downstream systems and processes within UK and Ireland
• Maintain complete and accurate process documentation in a timely manner to reflect the latest version of IT and process design used by UKI
• Provide user support to internal users and partner organisation, and be the point of escalation for matters users are struggling to resolve.
• Identify process improvement opportunities and lead the change management through proactive engagement with users.  
• Participate in regional and global projects, gathering user input, senior stakeholder guidance and representing the UKI in the design and implementation project teams.
• Lead small to medium size projects within UK and Ireland on either replacements or improvements to systems and/or processes.
• Co-ordinate UAT for new versions or regression testing of the IT tools within their scope including script writing, planning testing, allocating users and ensuring test results are updated and defects and change requests recorded.
• Review total process performance and address any bottlenecks within the process and retrain/escalate where individuals breach the SLAs. Examples include reporting turnaround times vs. SLAs and analysing tickets / workflow tools within their scope.

ALL ABOUT YOU  

• Team Player – seeks to put the team success ahead of their own, helping their teammates to be the best they can be through coaching, feedback, encouragement, and sharing their knowledge.
• Personal Leadership . Is able to flex their style, adjust messages and how they are delivered based on the audience and the situation. Demonstrates empathy, emotional intelligence and is able to make connections between different pieces of information.
• Lifelong Learner – is committed to constantly developing themselves, regularly evaluating their knowledge / skills gaps and taking action to continue to develop in these areas.
• Process Leadership & Right First Time mindset - Passion and determination to simplify and deliver great Customer and user experience. Experience of leading or participating in UAT
• Digitally Savvy - Ability to envisage and deliver the benefits of digitisation and process integration Strong digital and data analytics skills. Detailed knowledge of how SAP/TPM/FEU/Kinaxis/EDI/Data Lakes are connected to achieve the end to end process.
• Capable Influencer - Confident networking within Unilever and with partners. Strong communication skills and ability to adapt style to influence technical and user communities. Ability to prepare and present face to face and online training materials
• Industry Experience - Background in CD, Supply Chain or Finance desirable,
• Project and Change Management - Practitioner in Agile Methodology iOPs capabilities, and able to manage detailed project implementation plans.
• Process Driven – sees the value in getting things right first time, and organises ways of working to make this happen in a repeatable way.
• Analytical Skills – Uses data to drive insight, quickly able to identify to identify problems, root causes, and solutions.  Effective at prioritising these for maximum return on time spent.
• Technology Advocate – embraces new technology, seeks to understand how it works in depth and leads for the use of standardised tools within their team.

Key Interactions

• Genpact Planning Team
• Unilever Customer Operations Teams.
• iOps Design Authority team
• Accenture & Anaplan consultants
• Unilever and Genpact IT teams
• Sales, Marketing and Finance teams
• Customer Experience Director

NOTES

About Unilever  

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace.

What We Offer  

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.  

Diversity at Unilever is about inclusion, embracing differences, creating possibilities, and growing together for better business performance. We want to push boundaries, and have the flexibility needed to keep adapting in an ever-changing, more dynamic world. This means giving full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. 

As part of your hiring journey, we are happy to support requests for reasonable adjustments, to improve your recruitment experience.

To find out more, including more information about our Employee Resource Groups, please click here .

Recruitment Fraud  

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money.   In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs.   These types of attacks are becoming more common as more people are looking for employment in the economic climate.  

How is Unilever tackling this?  

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.  

What can I do?  

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.  

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!