Supervisor HIM / Health Info Mgmt

Full Job Description

Work where every moment matters. 

Every day, over 37,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments now work on behalf of the system as a whole, rather than a single member organization.
With the creation of our new umbrella organization we now have our own identity with a unique payroll, benefits, performance management system, service recognition programs and other common practices across the system.  

Position Summary:

Under the supervision of the Health Information Management (HIM) Site Manager follows up on all activities of the local HIM department.  Supervise and maintains the daily activities of Regional operations; which includes process and workflows, quality assurance and improvement initiatives, and supervision and competency of staff. Teach and educate staff on new systems and monitor for same. Local operations may include, release of information, scanning records and transcription services, analysis of record completion, and birth registry.  

Position Responsibilities:

Key Areas of Responsibility

1.   Allocate work assignments to staff for each respective job function within HIM.  Coordinate daily work plan with HIM Site Manager and staff to ensure timely processing of work; Communicates goals and objectives and effectively directs team to achieve desired outcomes; Manages workflows to ensure maximum productivity and quality standards.

2.   Creates a supportive and positive environment for staff, promoting motivation, teamwork and high performance levels; Establishes performance expectations of staff, coaches, develops and mentors by evaluating performance; Schedules and conducts regular individual and team meetings for the purpose of disseminating information, performance feedback and development.

3.   Performs Quality Assurance checks of work performed by ROI, Scanning, Analysis and Birth Registry; Monitors medical record documentation quality and escalates issues appropriately; Performs routine and ad HOC analyses, audits, reporting, and workflow studies to ensure HIM operations optimization.  Analyzes and reports findings internally and externally to departments to ensure all HHC guidelines are followed appropriately. 

4.   Completes monthly reports as needed or requested by HIM Site Manager.

5.   Collaborate with HIM Site Manager to create or revise standard work practices for all aspects of HIM Operations on an as needed basis; Provides support to team projects and participates intra-departmental projects, Leads or serves on recurring workgroups, special project and leadership meetings

6.   Monitors and approves paid time off requests and time cards.

7.   Performs other duties as assigned.  

Working Relationships

·    Job Title of Individual(s) Reports To:   HIM Site Manager

·        # Workers Responsible For

o   # Direct Reports: 5-10

·        Nature of Supervision: Day to day supervision of HIM staff and stand work within their region and facilities.

·        Internal: Direct supervision of HIM staff. Strong working relationships with medical staff, unit and program managers, quality management, risk management, and leadership team.

·        External: Strong working relationships with external customers, patients, families, legal representatives, regulators, surveyors, attorneys, etc.

Education

·        Minimum:

o   Associate’s degree in Health Information Management or enrolled in a Health Information Management program

o   In lieu of HIM degree, 5+ years of HIM Supervisory experience

·        Preferred: Bachelor’s Preferred

Experience

·        Minimum:

o   2+ years in Healthcare or HIM operations

o   Knowledge of Joint Commission, CMS and HIPPA guidelines.

o   2+ year experience using an electronic medical record (EHR) system.  

o   Proficiency using Microsoft office (Word and Excel, power point)

o   Medical Terminology

·        Preferred:

o   4+ years in Healthcare or HIM operations, with at least 1 year supervisory experience.

o   Comprehensive understanding of Joint Commission, CMS and HIPPA guidelines.

o   4+ years’ experience using an electronic medical record (EHR) system.  

o   Previous Epic experience

Licensure, Certification, Registration

·        Preferred: RHIA, RHIT preferred.

Language Skills

·        Must be able to speak, read and write English

Knowledge, Skills and Ability Requirements:

·        Strong quantitative, analytical and problem solving skills to make appropriate and timely decisions.

·        Excellent organizational skills to balance multiple priorities of highly detailed information.

·        Superior communication and customer service skills to effectively communicate to all levels across the system, internal and external.

·        Time management skills to efficiently and effectively meet goals and objectives.

·        Ability to adapt to a fast paced work environment

·        Ability to establish and maintain cooperative working relationships with other departments and sites.  

We take great care of careers.  

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.