Supply Chain Customer Support Assistant

Full Job Description

Supply Chain Customer Support Assistant

Standford le Hope, Essex

£25,000 to £28,000 PA

We are recruiting for a Supply Chain Customer Support Assistant to join our client based in Stanford le Hope.  This is a great opportunity to join a well-established company with great future prospects.

You would be an enthusiastic and confident individual with excellent communication skills. You will be required to ensure customers are fully satisfied and ensure they receive excellent customer service at all times. 

Job Purpose:

• Customers first point of contact.  Answering the telephone in a polite and assertive manner and answering any emails when required
• Reviewing customer stock sheets daily
• Liaising with the stock team with any queries are reported and followed up
• Dealing with daily orders, same day/next day deliveries and missing orders
• Speaking with colleagues on a day-to-day basis
• Transfer daily orders from the customer onto the CRM
• Book transport with designated hauliers each day if required
• Minimising cost and waste at all times
• Oversee and monitor the warehouse team’s allocation of finished goods to sales orders. Perform regular daily checks to ensure all sales orders have been allocated and picked.
• Liaising with the warehouse regarding customer sales orders, despatch notes and deliveries
• Ensure that all practices and procedures are carried out accordingly
• Dealing with all general ad-hoc administration duties and following up any customer queries

Job Requirements:

• Working to strict deadlines in a time critical environment
• Office based and working in a team
• Smart, professional attire.
• Previous office experience is preferred
• Experience and good understanding of Microsoft office suite products including Outlook, Word, and Excel and company CRM systems
• Able to work under pressure with lateral thinking in a demanding environment.
• Excellent communication, customer service and listening skills are essential
• Good attention to detail

Job Type:      Full Time, Permanent

Area:  Stanford le Hope, Essex

Hours:          Shift hours 7am-7pm (11 hour days 1 hour for lunch) static 4 days

Shift 1                        Friday to Monday

Shift 2                        Wednesday to Saturday

Shift 3                        Sunday to Wednesday

**PLEASE NOTE: Weekend days will have the option to work from home once fully trained**

Salary:             £25,000 to £28,000 PA

If you feel you have all the skills and experience required for this position, please get in touch with us at One to One Personnel on (phone number removed) or send us your CV to (url removed) or (url removed)