Support Administrator (Audio Typist) - Aviation Services

Full Job Description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®
Top 100 Most Loved Workplace® 
Forbes Best-in-State Employer

The Role:
 

• Are you passionate about delivering an excellent service and want a new challenge?

• Do you have great attention to detail?

• Would you enjoy being part of a busy, supportive team which can provide great long term career opportunities?

• Is flexible work/life balance important to you?

• Do you have experience with audio typing (essential for this role)?

If you’ve answered yes, then a role within Aviation support could be the opportunity you have been waiting for!

We are excited to announce that we have launched our new Aviation Loss Adjusting and claims management business.

As a support administrator based in London , you`ll provide valuable support and co-ordination to a variety of the Aviation team. The role involves audio typing, so this experience is essential , the daily additions to each live claims record, which requires regular checks of e-mails, post and other relevant information to be attached, so it`s imperative you`ll be highly organised and have the ability to prioritise urgent requests or complaints if they arise. Excellent excel skills will also be required for the update of any centralised information. There will also be administrative maintenance and data input of our centralised claims database, although training will be given on this.

In addition, you will also:

• Booking flights and Travel arrangements and collating expenses for surveyors and adjusters.

• Liaising with Finance Department regarding Issuance of Invoicing and Fees.

• Monitoring Department’s Emails and Saving post and incoming Emails to relevant files within Darwin Claims system.

• Scheduling Meetings in person or via Teams/Webex.

• Setting up of new claims within our internal system and liaising with market regarding insurance policy details and accurately recording of same within the system.

• Undertaking sanction and conflict checks on new instructions and liaising with relevant internal departments and colleagues.

• Assisting surveyors and adjusters with quarterly bordereaux submissions.

It`s an exciting and rewarding role with scope within a motivated and friendly team, coupled with the opportunity to progress into the claims arena for the right person.

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance.  When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

You will have/will be:

• Good level of education – at least to GCSE level or equivalent

• Audio typing with proven audio transcription training is essential

• Excellent, accurate key board skills and Word Processing

• Previous administration experience, ideally supporting a team

• Experience of working in a fast- paced environment

• The ability to prioritise your workload and identify urgent tasks

• Methodical, organised and the ability to work with minimal supervision

• Excellent communications skills, both verbal and written

• Excellent telephone manner

• Accurate keyboard skills

• Working knowledge of Microsoft Excel, ideally to intermediate level

• Good general IT literacy

• As a global business, we are always interested in hearing from candidates with bi-lingual/multilingual skills

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications

• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

• Healthcare scheme

• A Self Invested Personal Pension Scheme

• Holiday allowance of 25 days plus bank holidays

• Discounts on various products and services

• Employee assistance programme for employee wellbeing

• Life assurance

• Group Income Protection

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.