Support Service Manager CQC

Full Job Description

Support Service Manager Sheffield S.Yorkshire S4 CQC
We require Support Service Manager to run the day to day management of the support team. Working for a Housing Organisation who supply Supported Accommodation. You will be responsible for the effective and comprehensive provision of support through monitoring and evaluation of staff performance, conduct, and health and wellbeing and safeguarding.You will oversee the support team in Sheffield and Rotherham.
You will have support from the Management team and will be encouraged to progress within the Organisation
Salary and hours of Support Service Manager
£28000-£30000 p.a.
37.5 hours per week (Apply online only)
Based in our office in Sheffield S4 7JS
Key tasks/objectives of Support Service Manager:
Day to day management of support team including:
- Staff schedules/Where’s Wally lone worker app.
- Absence, sickness and leave requests.
- Support and advise Team Leaders re unforeseen staff/service user issues and emergencies.
- Weekly meetings with Team Leaders regarding feedback from the Compliance Team reports and issues with support staff performance/conduct.
Staff supervision and support:
- Direct line management of all support staff in Sheffield/Rotherham branch, including supervisions and appraisals.
- Managing grievance and disciplinary issues.
- Provide general support to meet the health and wellbeing needs of support staff.
- Regular assessment of support team training and development needs, providing feedback to the Compliance Team and HR & Recruitment Manager.
Support framework:
- Oversee caseload management and Service user allocations – liaise with Compliance Team and Team Leaders.
- Liaise with Compliance Team regarding monitoring and evaluation of support provision and implementation of best practice.
- Identify trends, issues and challenges across all areas of support, liaising with Compliance Team regarding improvements in support provision.
- Ensure consistency of Service user support.
Support staff recruitment:
- Applicant shortlisting & interviewing.
External relationships:
- Manage and monitor referrals and communication with agencies/organisations regarding service user support needs.
Safeguarding lead:
- Weekly safeguarding briefings with Team Leaders.
- Incidents.
- Disclosures.
- Referrals and relevant documents.
- Attendance at relevant meetings.
Person Specification of Support Service Manager:
The skills, knowledge and experience required of Support Service Manager
Essential:
Minimum 2 years’ experience working with vulnerable adults from diverse backgrounds, with a range of support needs.
Experience and understanding of working within social care, supported accommodation, housing or adult support and healthcare services.
Minimum Level 3/4 qualification in a relevant field.
Experience of line managing and supervising a medium-large team, including the ability to address complaints, grievance and disciplinary issues.
Understanding of relevant legislation/statutory requirements.
Ability to undertake effective monitoring & evaluation and contribute to service improvement plans.
In-depth understanding of safeguarding, confidentiality, information-sharing, and risk mitigation.
Understanding and experience of multi-agency working to ensure effective service provision.
Able to demonstrate effective planning, and organisation skills.
Effective communication skills – written/verbal, able to demonstrate active listening skills.
Excellent IT and administrative skills – experience of managing records and data input systems.
Highly motivated and solution-focused, able to work flexibly and responsively.
Able to work with patience, empathy, and professionalism in challenging environments.
For more information about this Support Service Manager opportunity contact Mick Hull Fieldview care Recruitment Solutions