Support to Succeed Keyworker

We are proud to be a leading partner of the Support to Succeed project! 

This is a new project which identifies, engages, and supports economically inactive Greater Manchester residents who are furthest away from the labour market, with complex needs (including those who are not engaged with mainstream provision) to address barriers and achieve positive onward destinations.

In order to ensure we deliver as much as possible under this project, we are activley recruiting for a Keyworker to join our team, someone who will be responsible for responding to referrals and activley getting candidates engaged with the program. 


This role is subject to final contract approval being granted. This role is currently on a fixed term basis until the 31st March 2025, possible extensions will be based on project extensions & additional funding.
 

What will you be doing on a day to day basis?  

• Ensure contractual and quality compliance relating to paperwork and the CRM system, responding to errors and requests for additional information from the Customer Admin Hub in a timely manner.
• Use a variety of engagement strategies working with local organisations to meet the project's engagement targets across all participant target groups, ensuring equality of access for all. 
• Manage a personal caseload of participants, being the single point of contact as well as mentor and coach, to remove barriers to education, training or employment, and support participants to achieve these outcomes.
• Through personal assessment and vocational profiling establish effective SMART action plans and optimum progression routes for customers.
• Maximise use of the intervention framework, referring participants to identified suitable provision, to assist them in overcoming structural barriers and aiding their personal development.

In order to undertake this role you will need the following key skills, knowledge & experience;  

• Experience of ways to effectively identify local employment opportunities. 
• Experience of how to maintain contact in line with contractual requirements, with participants exiting into work, providing in-work support if needed. 
• Experience of being responsible to undertake marketing activities to build the brand, maintain a social media presence, and publish/promote Good News Stories.
• Experience of using a CRM to log contact, notes and project updates. 

Why join us?   

As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;  

• 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*  
• Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*  
• Enhanced Pension scheme contributions 
• Our Health Care Plan gives you money back for dental, optical, therapy costs and more  
• Subsidised Healthy Living benefits i.e. gym membership or yoga classes  
• Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language  
• Car Lease Scheme  
• Cycle to Work scheme*  
• Volunteering days in the local community 
• We offer a Salary Sacrifice Pension option*

*Subject to eligibility criteria  

About Us   

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.  

We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.  

Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.  

Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.

Awarded ‘Investors in People’ Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.

Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.