Tech Hub Analyst KFC RSC

WELCOME TO KFC AND YUM!

WHO ARE KFC?

Colonel Harland Sanders opened the first KFC in Corbin, Kentucky in 1938. He started with one restaurant, 11 herbs and spices, and an idea. From there our incredible brand and product grew to what it is today.

KFC first came to the UK in 1965 with our first restaurant in Preston, Lancashire. Today we are a billion-pound business with over 1000 restaurants run by our 28,000 restaurant team members. Our headquarters are based at the Restaurant Support Centre (RSC) in Woking, Surrey – a 24-minute train from Waterloo. Of the c.1000 restaurants in the UK, 95% are owned and operated by 34 franchise partners; the remaining 5% are company owned and run.

WHO ARE ‘YUM!’?

KFC is one of the 5 brands operated by our parent company Yum! along with Pizza Hut, Taco Bell, The Habit Burger Grill and recently added Heartstyles. We are the world’s largest restaurant group with over 52,000 restaurants across the globe.

Yum! isn’t your average Fortune 500 company. We like to do things a little differently. From our world-famous culture of fun and recognition to our focus on your career potential.

OUR CULTURE

BREAKTHROUGH RESULTS, TEAMWORK AND RECOGNITION

We believe that our success is driven by the power of our employees working in unison with a shared set of common goals and values. We are very proud that KFC UKI is recognised as a key market not only in terms of profit and innovation but also for the talent we grow and develop for Yum!.

We invest heavily in our people and helping them drive their personal development. As part of this we give each of our managers in the business the opportunity to go through Heartstyles. Heartstyles is a tool and strategy to measure and manage culture, building people’s self-awareness and helping them to transform their behaviours. This tool can then be used in coaching conversations you have with your team and line manager and to help build effective individual development plans.

We celebrate success every day and to us recognition is much more than just saying thank you- it is about really celebrating achievements, milestones and behaviours. One of the ways we do this is through our own personal recognition awards.

As a company we take our corporate social responsibility very seriously and encourage our employees to ‘give something back’ through companywide charity efforts.

As an equal opportunity employer, we embrace individuality and diversity. We employ irrespective of background, age, ethnicity, colour, gender, disability, sexual or religious orientation and marital status.

MORE ABOUT THE ROLE

An exciting opportunity has arisen within our Technology department.  We are looking to recruit a third line support analyst who will be responsible for providing world class support, development & customer service to 1000+ KFC stores

KEY JOB FUNCTIONS INCLUDE:

The nature of the duties may vary depending on the successful applicant’s background and will fall between Support and Development:

• Provide 3rd level technical support to all KFC 1000+ restaurants in the UK and ROI by working with store employees to resolve technical, training or systems issues
• Support other members of the Technology team regarding all restaurant systems and devices, including POSs, Back of House PCs & Laptops including systems to manage cash, stock, pack screens, security and reporting
• Resolve issues as they occur while pro-actively investigating and documenting longer-term solutions to resolve repeat issues
• Supporting Tech projects through the development & implementation
• Analysing statistical data to find solutions to repeating issues. Documenting and sharing new procedures with other members of the Technology team
• Working closely with our third-party support partners, such as Fujitsu
• Development, support and administration of kiosks, delivery & online ordering solutions
• Testing and approval for any development changes relating to the above
• Collaboration on the support of new technology and processes into restaurants
• Cross functionally collaboration with Ops, Marketing, BI, Restaurant Tech, Finance and Digital Teams
• Weekend emergency on call support (4 weekly on average)

WHAT WE’D LOVE FROM YOU

EXPERIENCE

• A proven passion for technology & the digital future with a willingness to learn new Tech skills.
• Support desk experience
• Demonstrate the ability to manage multiple stakeholders
• Technical ability on IT engineering or networking experience desired
• Ability to set up and maintain automated data processes
• Microsoft office suite experience

ABOUT YOU

The ideal candidate will be…

• Flexible approach to work
• Strong and confident verbal & written communication skills
• Excellent customer facing skills & the ability to manage user expectations
• Excellent customer service skills
• Quality and accuracy at the heart of everything that you do

LEADERSHIP BEHAVIOURS

We look for leaders in our business at all levels who embody 3 key attributes: Smart, Heart & Courage

• SMART: Leaders who… foster innovation, set a clear vision, communicate powerfully with all stakeholders and drive action;
• HEART: Leaders who develop & coach people around them; know themselves, care hard about others and have fun recognising others for their efforts;
• COURAGE : Leaders who have a growth mindset, make bold decisions with conviction; collaborate authentically and challenge their own thinking.

WHAT WE CAN OFFER YOU

REWARD, PROGRESSION AND LOTS OF RECOGNITION

A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including;

• Company and performance related bonus
• Generous pension with up to 11% company contribution
• Private healthcare with the option to increase to include family cover and extra dental cover
• Annual holiday allowance starts at 25 days with the option to buy or sell up to 3 extra days per year
• After 5 years’ service, annual holiday allowance increases to 30 days
• Study support may be available for job-related qualifications
• Competitive maternity leave and flexible return to work options
• International career opportunities across Yum!
• Pick n Mix Benefits, options include gym membership, health screening and travel insurance

KFC is also a very sociable company and we strive to incorporate our company value of fun whenever we can. Our teams regularly enjoy nights out with their colleagues- including pay day drinks, weekly netball and football matches and each year we organise a big Christmas party to celebrate the successes of the year.