Technical Service Advisor

Full Job Description

Technical Service Advisor - High Wycombe

Are you a great problem solving and looking for a new career?

Pertemps Aylesbury is currently recruiting for a Technical Service/ Customer Success Advisor for our manufacturing client based in High Wycombe.

Job Purpose:

Supporting existing customer base ranging from single end users to corporate clients in the region. Assisting with both hardware and software support and configurations issues. Arrange and dispatch evaluation equipment for developers. Working with both the hardware and software support teams.

Salary: 22,308

Hours: 9am-5:30pm

Duties:

- Working as part of the technical team
- Supporting customers via phone, email, and live chat
- Aiding clients to integrate products within their applications
- Assisting with integration issues reported by clients
- Reporting integration issues back to software support team
- Suggesting driver an improvement to software team.
- Testing new drivers and releases
- Guiding customers with regards to the best product for their needs
- Preparing and logging evaluation units for dispatch
- Carry out additional duties as deemed necessary by the Technical Director

Requirements and Skills:

- Exposure to programming is an advantage
- Previous Customer Service/Technical experience is an advantage
- Great at problem solving
- Great communication skills

Company Benefits:

- 25 days Holiday + 8 bank holidays
- Pension
- Death in service
- Private health care
- Christmas close down

If you would be interested in this role, then please apply, or call Corinne at Pertemps.