Technical Service Manager – Electrics

Full Job Description

Role Summary

As a Pimlico Technical Services Manager, you will work with some of the top trade professionals, under London’s number 1 service and maintenance company. You will be expected to oversee and inspect the quality of workmanship and service that is being provided to our customers by our network of sub-contracted engineers  

You will work with our Engineers to ensure compliance with the requirements of our trade regulators, improve and maintain quality of works, reduce call backs, avoid customer complaints, improve our Engineer skills set through training and support, and maintain the quality of service being provided to our customers

Key Responsibilities

• Plan and carry out quality inspection checks of recently completed and in progress works across our core trades
• Ensure that works undertaken from our Engineers meet Pimlico’s exacting standards
• Draw attention to areas of potential problems related to activities being undertaken and put forward remedial actions
• Ensure Engineer adherence to Operational Procedures and Processes as set out by the Operations Manual
• Provide site visit and inspection reports for each visit including remedial actions and photographic evidence where required
• Collaboratively work with the Customer Service Department on investigations into complaints from our customers and support them in providing resolutions
• Manage technical support requests from Engineers
• Assist with Engineer recruitment by meeting with prospective Engineers to ensure they meet required technical competencies
• Work to enhance and continuously improve our customer journey with the Engineers
• Contribute to Marketing initiatives and support new business opportunities as and when required
• Evaluate, assess, and provide feedback to the Head of Service Delivery, including visibility into Engineer performance and any other data required
• Assist with providing constructive feedback on Engineer performance via internal Forums and Group Calls, leading on to providing Engineers with Refresh Learning.
• Adhere to objectives and KPI’s as set out by your line manager
• Manage and/or participate in any other ad hoc projects as needed

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