Technical Support Engineer

Full Job Description

Technical Support Engineer

Technical Support Engineer required for a global leader of HVAC solutions. This is an exciting role that will lead to Technical Support Manager, Technical Manager, Technical Sales or similar within the business.

This is suitable for a Mechanical Engineer with knowledge of commercial or industrial heating systems

Package:

• Salary 30,000 to 50,000 depending on experience
• Hybrid working
• 33 days holiday
• Private health insurance
• Enhanced private pension

Responsibilities:

• Provide technical support to customers via phone, email, or in-person, addressing inquiries and troubleshooting issues
• Diagnose and resolve technical problems with heating systems and associated equipment
• Offer expert guidance on product installation, maintenance, and operation to clients and team members
• Work closely with the engineering and sales teams to support customer needs and deliver solutions
• Maintain accurate records of customer interactions and technical issues in the support system
• Participate in product training sessions to stay updated on new technologies and industry trends
• Assist with product testing and quality assurance processes as needed
• Collaborate with the team to develop and improve support processes and documentation

Requirements:

• Degree or diploma in engineering or a HVAC related field
• Experience of HVAC or refrigeration design or R&D
• Comfortable in a customer facing environment

WR HVAC | M&E are #1 recruitment partner for HVAC jobs. Our customers include a range of large and small M&E companies, manufacturers and suppliers of heating, ventilation, air conditioning and refrigeration equipment. We recruit UK wide for sales, management and technical jobs.

WR is acting as an Employment Agency in relation to this vacancy.