Technical Support Engineer - Productivity & Infrastructure

Full Job Description

Are you an office 365 wizz? Maybe you come from a technical support background, ready to make that leap into solving challenging Partner support queries? Here at Pax8 we are seeking a remarkable Technical Support Engineer to join our dynamic Partner Support Team joining our amazing people in Bristol or Derby. If you are driven by a genuine passion for technology, an unquenchable thirst for knowledge, and a desire to excel in a rapidly evolving environment, we want you on our team. 

As a Technical Support Engineer , you will play a crucial role in providing exceptional technical assistance to our partners. Your focus will encompass two core areas: Productivity and Infrastructure, each critical to the success of our platform and our partners' experiences.

Why Join Us:  

• Innovation: Immerse yourself in a forward-thinking environment where cutting-edge technology meets real-world impact. 
• Professional Growth: Embark on a journey of continuous learning, with ample opportunities to upskill and broaden your expertise. With over 14,000 courses at your disposal within our Pax8 university. 
• Global Influence: Contribute to a global platform that empowers businesses across the world to succeed and grow. 
• Collaborative Culture: Be part of a diverse and inclusive team that values collaboration, creativity, and open communication. 
• Rewarding Experience : Enjoy competitive compensation, benefits, and a stimulating work environment. In a company that truly cares for its culture and people.

#TeamWorkMakesTheDreamWork  and our team live and breathe our values, elevating each other and celebrating their wins through healthy competition and insatiable appetites for success. At Pax8 , our servant leaders put employees first and we are about delivering exceptional employee experience to inspire customer experience. 

It's our mission  to be the world’s favourite place  to buy cloud products  – and make you a part of that success story ! 

Lets look at what you will be doing!  

Productivity:  

• Demonstrate administrative expertise within the Microsoft Office 365 platform. 
• Showcase experience in migrating to Office 365 and handling transitions from various versions of Microsoft Exchange. 
• Exhibit a comprehensive understanding of PowerShell and its application in the Office 365 environment. 
• Display advanced proficiency with the Office 365 Desktop Suite, resolving user challenges effectively. 
• Possess fundamental knowledge of mail flow concepts and DNS, assisting partners in overcoming connectivity issues. 

Infrastructure:

• Leverage advanced experience within the Microsoft Office 365 and Azure ecosystems to provide impactful support to our Partners.
• Employ your insights into Windows Virtual Desktop and/or Remote Desktop Services to troubleshoot and guide partners through their support queries. 
• Utilise your understanding of virtualisation and clustered server environments to assist partners in their technical journey. 

Get a feel for our progress, culture and how we constantly strive to be better and do better below:

Taste our values & culture here: 

Check our HR Leaders people ethos here: 

See our progress in Awards:

Lets look at what we are after:

• Strong knowledge of all things Office 365. We are after that 365 Guru.
• Good knowledge of Azure, with a desire to develop and learn.
• An understanding of Microsoft-connected services and how such SaaS solutions interface with Microsoft 
• Basic knowledge around cybersecurity best practices or the desire to learn and dig 
• Excellent analytical & problem-solving skills combined with the ability to provide quick resolution to problems 
• A genuine passion for technology and a knack for staying up-to-date with the latest trends. 
• A proven track record of customer-centric technical support, going the extra mile to ensure partner satisfaction. 
• Strong communication skills, with the ability to convey complex technical concepts in a clear and understandable manner. 
• A collaborative mindset, capable of seamlessly working within a team to drive collective success. 
• An inherent desire to learn, grow, and adapt in a dynamic, ever-changing organisational landscape. 

Preferred qualifications?  

• AZ-900 
• MS-900 
• AZ-105 
• MS-100

In order to fulfil this role you should be resident in this country with a valid right to work. 

We absolutely encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points! We believe in cultivating an environment where there are a diversity of perspectives.  

We review and acknowledge every application using real humans - please look out for a response from us to your application in your inbox but check spam too! 

Salary & Benefits  

• Basic Salary £27,500 - £32,500 
• 25 days holiday (plus bank holidays) 
• Dedicated time for training and personal development 
• Private healthcare 
• Health & Wellbeing coaching support 
• Dental Plan 
• Life Assurance 
• Income Protection 
• Workplace pension scheme 
• Pax8 "Live Your Best Life" Pass to support your health and mental wellbeing 
• Fun and frequent company and team socials 
• Full access to LinkedIn learning

Designated Office & Working pattern   

• Hybrid & Flexible working  
• Monday – Friday ( shifts between 08:30 – 17:00 ) 
• At least once a week in office. 

Pax8 Bristol Office Environment  

• Amazing brand new offices at The Distillery  
• City Centre location within a 5 minute walk from Temple Meads Station 
• Set across 3 floors with natural light, break out rooms, balcony spaces and a wellness area 
• Games area with X-Box, Table-Tennis, Air-Hockey and Pool Table! 
• State-of-the-art Top Brewer Coffee Machines on every floor 
• Dedicated desks with laptop dock and two monitors 
• Beer tap and fridges full of various drinks 
• Cereal and snack cupboards 
• Regular social and community events 

Pax8 Derby Office Environment  

• Regular social and community events
• Amazing office at the heart of Derby City Centre 
• Arcade machine, pool table, darts board, Xbox 
• Full-stocked bar  
• Cereal bar and snack cupboards 
• Dedicated desks with 2 screens 

If you struggle to get “time out” we’re happy to accommodate early/late conversations and interview times or if you have any queries you can ring the talent partner managing this role on 07702917319 ( Please no agencies ) 

Why Pax8?  

Our mission is to be the world’s favourite place to buy cloud products. We are a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. 

Equal Opportunities   

Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the UK. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with GDPR best practices and processed only in accordance with our recruiting processes. 

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