Technology Support Specialist
Job Details
Full Job Description
Line of Service
Internal Firm Services
Industry/Sector
Technology
Specialism
IFS - Information Technology (IT)
Management Level
Associate
Job Description & Summary
Role Summary
Technology Support Specialist is responsible for providing office based, customer-centric support and insightful advice. As well as problem solving technical problems, the Tech Lounge creates and delivers one-to-one, group and virtual training sessions. The role is permanently based in the Tech Lounge at our London offices.
The Tech Lounge service is focussed on customer experience for PwC people. We provide a central location for IT engagement, education and innovation.
Essential Criteria
In this role, the successful candidate will;
Deliver customer centric support that creates positive and valuable experiences
Maintain an innovative technology focussed environment where customer satisfaction is as at the forefront of everything we do
Troubleshooting hardware and software used by the firm
Create and deliver innovative one-to-one, group and virtual training events that are focussed on our customer’s use of technology
Engage with other PwC teams on new technologies, ensuring the Tech Lounge is always prepared
Have a friendly and approachable manner that is customer focussed
Provide feedback and suggestions for improvements to the wider customer experience
Establish strong working relationships with customers at all levels
Effectively communicate and share technical information to audiences at all levels of the firm
Promote knowledge management, constantly identifying opportunities to create new knowledge and keep existing knowledge articles up to date to enable our customers to self serve
Build a strong culture of change and innovation within the Tech Lounge
Work to a shift timetable to cover core hours as this is an onsite role
Requirements
Experience of delivering excellent customer satisfaction
Excellent communication and presenting skills
Technical interest in Windows, MacOS or mobile OS
Enthusiastic around technology and innovation
Effective problem identification and solution skills
Strong team player and collaborator
Proactive identification and resolution of potential user facing issues
Ability to work from either of the PwC London Offices
Legal authorisation to work in the UK
Fluent in written and spoken English
Desirable Criteria
Experience in delivering a technical support service
Technical expertise [Windows, MacOS, Mobile]
Experience in an education or training role s
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
Technology Support Specialist
Pricewaterhousecoopers Services Limited
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