Trainee/Entry-Level Opportunity - Client Manager (CM) - Aviation & Aerospace Practice

The role: Aviation Client Manager (CM)

• A Client Manager (CM) is charged with providing intimate support to both the Client Executive (CE) and Broker in the management of the placement process for new business and renewals.
• The Aviation Client Manager works to support Practice colleagues in both Norwich & London locations and our Operations colleagues in Norwich & India to provide an excellent and compliant client experience.
• You will be aligned with one Aviation Product Line Client Manager sub-team but support the wider CM team.
• Marsh follows a hybrid working model so there will be a need to work from home as well as attend the office regularly.

What you will be rewarded with:

• Excellent entry point to develop a career in a variety of roles within Marsh Specialty Practices and Operations. 
• Opportunity to study for your Cert CII along with a wide range of other Continued Professional Development offerings.
• State of the art working environment in a newly refurbished ‘smart office’, which opened on Broadland Business Park in September 2022. Lounges, focus pods, quiet areas and collaboration spaces available on every floor, plus subsidised restaurant and free hotel style on-site gym.
• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including:  6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options.  To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary

We will rely on you to:

• Work closely with CE, Broker and Advisory teams to support client retention and new business production.
• Build effective relationships with our Operations colleagues (Placement Services (PS) - invoicing & submissions, Fiduciary - accounts and Claims).
• Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
• Arrange Client Onboarding activities to ensure due diligence.
• Prepare Contract documentation to support the placing of insurance contracts using the appropriate systems.
• Conduct Quality Checking at various key stages of both Renewal and New Business journeys, ensuring clean and timely hand over to the next step.
• Resolve and manage Queries from CEs, PS, Fiduciary and Underwriters to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients, Underwriters and Third Parties.
• Assist with collating and reviewing data with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.

What you need to have:

• Level 3 qualifications (A-Level) or Level 2 qualifications (GCSE Grades 9-4 or equivalent) with work experience
• Good written & verbal communication skills
• Strong attention to detail and general administrative & organisational skills
• An interest in and find enjoyment from solving problems and developing effective process
• Good numeracy skills to work with premium calculations
• Enthusiasm and engagement in your own learning & development and in growing professionally
• Good IT skills with confidence to develop skills in new systems and applications quickly
• Keen interest to work in a diverse and collaborative environment

About Marsh

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at .

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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