Trainee Fleet Coordinator - Homeworking/Hybrid

Location

Nationwide - multiple locations; remote; homeworking

Area

Administrative/Clerical - All Positions

Job ID

2023-461478

As part of our ongoing expansion, Enterprise has an exciting opportunity for Trainee Fleet Coordinators to join our team Nationwide - This will be a hybrid role. This will be mainly homeworking with occasional office work as required for the needs of the business. This will be the nearest Flex-E-Rent office or rental depot to your location.

Salary

• £22,819.86

Benefits

• 20 month training programme - £2000 training completion salary increase
• 25 days paid holidays a year + public holidays
• Life Assurance - 3 x Salary
• Short Term Disability
• Stakeholder Pension
• Our ‘promote from within policy’ means you can go as far as your talent will take you

Hours

• 42 hours per week Monday to Friday - shifts will consist of 07:30am - 16:30pm and 8:30am - 17:30pm. These alternate each week.
• You will be required to work one Saturday in four working between 08:00am -12:00 noon -  1 long day per week to make up hours for missing a 2^nd Saturday shift per month (7:30-5:30pm) once a week any day of their choosing.
• Lunch break one hour

Training and Development

This role offers fantastic progression opportunities via our in-house training and development program. We encourage all our employees to be the best they can be.... and we reward this commitment with £500 bonuses on completion of each training stage, there are four stages in your initial training. The training program will be around 18 -20 months. As you complete each task on the training roadmap you will mark your completion and your understanding and competence in that area will be accredited by one of the team. There will be lots of different knowledge checks and activities along the way, so you’ll always be taking the next step in your learning with us. Training and development will be ongoing. 

About us

Add an annual turnover of $30 billion to a rental and leasing fleet of over 2.1 million vehicles and you get Enterprise Rent-A-Car – a business that’s grown into the largest global mobility provider in the world.

Enterprise Flex-E-Rent is its commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from 28 locations across the UK, while boasting one of the largest and most diverse commercial vehicle rental fleets. Join us as a Trainee Fleet Coordinators Hybrid office/homeworking role and be one of the people driving our growth.

Diversity is a priority in all areas of our business. We are proud to say we have been in The Times list of Top 50 Employers Where Women Want to Work every year since it was conceived 17 years ago and have been honored with many other awards along the way.

Enterprise promotes a positive mental wellbeing. We have signed The Time to Change Employer Pledge and teamed up with Mental Health First Aid England to educate our employees. Here at Enterprise Flex-E-Rent we currently have four Mental Health First Aiders on hand to listen, guide and support our employees during their careers.

Responsibilities

• The role will involve learning how to assist customers with vehicle maintenance queries over the phone.
• Work alongside our current team of Fleet Coordinators you will learn how to schedule, plan, monitor and pro-actively control all routine and/or reactive maintenance.
• The training will also cover managing and pro-actively controlling unscheduled maintenance, including roadside breakdowns and to ensure a high standard of customer service.
• We are looking for an organised and proactive individual with excellent communication skills, who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience. You will be able to demonstrate a keen work ethic and be looking to work in a fast paced environment.

Qualifications

• Customer Service experience
• Administrative experience
• Experience in using Microsoft office 365 and the use of Microsoft teams
• Experience of Transport or Fleet Maintenance would be beneficial but not essential
• Proven experience working in teams
• Applicants must have a permanent residence with a designated working space (home office, spare room etc) which is clean, ventilated and free from any form of distraction or excessive background noise.
• You must be able to connect to the internet preferably wired but wifi will work with a strong signal
• Regardless of your socio-economic background or educational history, Enterprise will always look at how you perform against our competencies and will judge you on that alone.
• Please let us know how if there is any way we can make the process easier for you.