Training Officer | Housing Contact Centre (65831)

Training Officer
Department of Communities and Justice

Housing Contact Centre

• Location – Liverpool
• Employment type – Fulltime
• Salary- Salary - Clerk Grade 5/6 base salary ranges $ 93,295 – $102,941 plus superannuation
• Opportunities for learning, development, and internal career progression.
• Generous leave entitlements
• Talent Pool will be created
   

Your Role

Do you have a passion for customer service and would like to use your delivery and training experience to help make a difference in our public housing operations?

The Department of Communities and Justice (DCJ) vision is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Contact Centre (HCC) operates 24/7 and employs around 400 staff to provide social housing services to clients in NSW, utilising various channels such as telephone, email and online platforms to cater to our clients’ needs effectively.

The role offers a generous salary package and internal career progression, as well as flexible work agreements , including some ability to work remotely from home.

The Role

As a Training Officer, your role will involve collaborating with the team to facilitate training sessions and design instructional materials for HCC training programs. This will include creating and delivering a vast range digital learning material. Additionally, the team are responsible for evaluating the effectiveness of these training programs to ensure continuous improvement.

Desirable Requirements

• Have demonstrated experience in developing training / learning content in software such as Articulate / Rise etc…
• Tertiary qualifications, Learning & Development, Adult Education and/or Media Studies, are highly desirable

Essential Requirements

• Ability to travel occasionally to various locations across NSW
• NSW Drivers Licence
• Private and secure work from home office
• Commitment to deliver training to staff both face to face and virtually
• Excellent computer navigations skills and the ability to work between multiple screens and data bases
• Appointments are subject to reference checks. Some roles may also require the following checks/ clearances:

• • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014

Click here to download the role description

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Applications close 11:59 AEST Thursday March 28, 2024

Got a question?

adjustment in the recruitment process , please contact Robert Chiplen via email:

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Katie Nobrega via:

Note: Appointment are subject to reference checks.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site .

Other Information

A  Talent Pool  will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit  Your recruitment journey on the DCJ website

Thank you for your interest in this role. We look forward to receiving your application.