Transportation Operations Manager

Full Job Description

Do you thrive in the fast-paced world of same day delivery? Are you a leader who can navigate Speedel's network and ensure exceptional service for our clients? If you're a hands-on go-getter motivated to get the job done, whatever it takes, then this Transport Operations Manager role is for you!

Overview:

As Speedel's Transport Operations Manager, you'll be a key player in ensuring the smooth flow of goods across our network. This is a highly hands-on role, and you'll be expected to lead a dedicated team, overseeing all aspects of our transport operations while fostering a culture of safety, high performance, and continuous improvement.

Duties:

• Lead, coach, and develop the team to achieve operational excellence
• Plan, manage, and adjust staffing levels to meet targets and service level agreements (SLAs) for our clients.
• Oversee the daily throughput of customer orders, ensuring on-time and high-quality deliveries
• Process, monitor, and update bookings received via Speedel’s internal system, telephone and email through to completion.
• Cultivate strong client relationships, exceeding expectations for service and communication with Speedel's clientele.
• Drive continuous improvement by identifying and implementing cost-saving initiatives to optimise profitability
• Guarantee adherence to Speedel's Standard Operating Procedures (SOPs), company policies, and all relevant safety regulations.
• Manage disciplinary and grievance issues in accordance with Speedel's HR policies, fostering a positive and secure work environment.
• Conduct performance reviews, implement development plans for your team, and plan for team succession within Speedel's operations.
• Compile operational data and generate reports to track performance
• Take ownership and lead the team in achieving operational standards while meeting customer requirements
• Manage daily communication and build strong relationships with Speedel's diverse customer base.
• Support the sales manager to build a quality pipeline for new business opportunities

Requirements:

• Minimum of 3-5 years of experience in a transport operations management role, ideally within a global logistics environment.
• Proven track record of leading and motivating teams to achieve results in a fast-paced logistics setting.
• Strong people management skills to deal with the range of day-to-day employee issues, as well as coach and facilitate the on-going development of employees.
• Customer-centric approach with evidence of a strong customer service ethic and proven ability to drive improved customer focus through teams.
• The ability to manage budgets effectively and run a commercially profitable operation
• Excellent communication and problem-solving skills with the ability to work under pressure
• Ability to work independently, manage multiple priorities, and be fully flexible to support Speedel's operations during unsociable hours, weekends, and as required.
• A "get the job done" attitude and a strong motivation to overcome challenges.
• Proficiency in Microsoft Office Suite and transport management software (a plus).
• A strong commitment to safety, compliance, and upholding Speedel's high standards.

We offer:

• A competitive salary up to £36k per annum (DOE) + overtime + bonus
• Opportunities for professional development and growth
• A dynamic and supportive work environment that values innovation and collaboration.
• The chance to make a real impact on Speedel's success and shape the future of same day delivery.

If you are a results-oriented leader with a passion for same day delivery, a hands-on approach, and a desire to contribute to Speedel's success story, we encourage you to apply!