UK- Crawford Legal Services - Desktop Investigator
Job Details
permanent
United Kingdom
Crawford & Co.
23.04.2024
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Full Job Description
Equal Opportunities Position Summary Functional Knowledge General Background,
Experience & Professional Qualifications
Key Responsibilities Behaviours
Skills In Addition
At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:
Consciousness
Capability
Culture
- To carry out desktop investigations.
- To complete Investigative Telephone Interviews (COI)
- Accurate record keeping.
- Completion of tasks within SLA.
- Ability to utilise technical skills to complete workload.
- Technical competency to be demonstrated.
- Audit and quality checks.
- Quality of reports.
- Reactive – responding to daily workloads as dictated by Customer requirements.
- Proactive – helping to enhance customer service, quality and ensure targets are met.
- Self motivated.
- Strong organisational and planning skills.
- Excellent technical and investigation skills.
- Proven ability to meet deadlines.
- Progress towards relevant professional qualification.
- Complete appointments within SLA having completed pre visit enquiries.
- To investigate loss and / or damage claims in detail using all sources available and providing advice and assistance to policyholders and managing their expectations.
- Ensuring that all files are maintained in line with company policy using the appropriate Crawford standard documents. Electronic record and paper files are to be replicated.
- Validate policy cover in relation to the loss or damage. Advise policyholders and principals in relation to policy indemnity, legal liability and quantum.
- Providing regular updates to Technicians, Insurers and Branches in accordance with internal processes and client service standards.
- MI reporting.
- Maintain awareness of Business Continuity programme and role within it.
- Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
- Actively seek to develop oneself and take responsibility for your own training and development.
- Ensures all activities and decisions improve the service provided for clients.
- Builds trust and respect by keeping commitments made.
- Can convey message across in one to one situations in a way which is understood.
- Builds and maintains positive relationships within the team.
- Seeks feedback and invests time in their own self development both technically and behaviourally.
- Ability to work as an individual and as part of a team.
- Excellent customer service and communication skills.
- A positive attitude and a proactive approach to solving problems.
- Able to co-ordinate a variety of actions concurrently.
- Excellent organisational skills.
- Team player.
- Quality focused – providing quality, value added service.
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UK- Crawford Legal Services - Desktop Investigator
Crawford & Co.
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