UK SSC Team Lead - Customer Collections/Accounts

Full Job Description

We are dedicated to an inclusive and respectful workplace, valuing diverse skills and backgrounds for our business success. Our culture promotes openness, transparency, and individual growth. We actively encourage diversity in the construction industry and welcome all applicants, regardless of perfect alignment with job descriptions. Elevate your life with our family-friendly policies prioritising wellbeing.

Our Chipping Sodbury office is close proximity to yate the market town boasts many attractions. Our offices are nestled Chipping Sodbury, nestled within Yate in the heart of rural surroundings, provides an idyllic setting for a workspace. Its proximity to both the M4 and M5 ensures easy connectivity and convenience. This blend of tranquility and accessibility makes it an excellent choice for any working environment   with free parking and onsite cafe

The Heidelberg UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence.

The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts, leading a team of 10 credit controllers

Key accountabilities

• Ensuring that the team provide excellent customer service; guidance and support to internal and external customers.
• Ensuring team wide compliance with appropriate processes and controls – leading efficiency improvements and resolving any issues as required.
• Managing the team to ensure first line support and non-standard query requests processed effectively, resolve and deal with any escalated issues.
• Ensure the team accurately work within agreed SLA’s on a right first time basis.
• To work with high levels of integrity and confidentiality.
• Ensuring appropriate records are kept and enabling accurate reporting.
• Lead and promote department and wider SSC initiatives and personal development.
• Drive and motivate the team to ensure targets are met.
• Lead departmental evolution and innovation, supporting the team through any change program.
• Work within the framework of the Leadership Charter.
• And any other task requested by your Department head or any SSC senior manager.

Job dimensions

• Lead and develop a team of Customer Accounts/Credit control Administrators
• Responsible for collection of accounts receivable, via dunning processes and / or key account reconciliation
• Delivering to core KPIs including overdue debt and DSO targets

Job requirements

• People management and team leadership experience
• Credit control
• Excellent interpersonal skills and communication skills
• Highly organised
• Understanding of a Shared Service Centre environment, where Customer Service and process efficiency are critical
• Relevant experience in a prior role

The role holder is expected:

• to comply with all aspects of the Hanson Compliance Policy
• to ensure that all the business/operations are performed in accordance with instructions and procedures and in such a way so as to prevent any fraudulent activities taking place
• to comply with the Health & Safety at Work Act 1974 and to observe the requirements of the Company Safety Policy and other relevant legislation
• to update all areas of knowledge as required to carry out the job with maximum effectiveness and to attend training/development courses as and when required
• to comply will all aspects of the HR Policies and Procedures of the Company

What’s on Offer:

Salary: £34,000 - £37,500

Location: Chipping Sodbury

Hours 36.25

Employer of choice : Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Gold) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador 

Compensation Package : Bonus incentives / Generous Pension Schemes up to 15% / Life Assurance 

Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical

Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption

Social Values : paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)

Wellbeing : Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover