UK Technical Support Engineer - BMS Manufacturer

Full Job Description

UK Technical Support Engineer - BMS Manufacturer

Salary/Package - 57,000 - 60,000 basic + Benefits Package

Location - UK Wide

Permanent Position

My client is one of the global leading BMS manufacturer's who are looking to hire a Technical Support Engineer in to their team in the UK.

The Role

• Provide effective BMS engineering support to customers regarding the company's products, ensuring swift issue resolution.
• Stay updated on the latest BMS technologies and products related to the company's product line and industry.
• Contribute to enhancing training content on the company's products in the UK.
• Collaborate with product management to provide customer perspective on product functionality.

Essential Experience Required

• Experience in a BMS Technical Support OR related BMS Engineering position, demonstrating familiarity with using ticketing systems, commitment to Service Level Agreements (SLAs), troubleshooting and problem-solving skills, strong analytical abilities.
• Expertise in IT/IOT technologies like HTML, OPC, SNMP, REST, MQTT, and network management.
• Experience with HVAC Controls, Building Automation Systems (BAS) communication protocols such as BACnet IP and MSTP, Modbus, Lonworks.
• Knowledge or experience with the Tridium Niagara framework is beneficial.

If you would like to be considered for this position and have the "essential experience" listed above then please forward your CV ASAP.

Due to the nature of this position being highly technical and niche then only those who have the essential experience will be considered.

Please note, Alecto Recruitment are acting as an employment business in relation to this position.