Unified Communications Engineer

Unified Communications Engineer

London Bridge - Hybrid 2-3 days a week in the office

Full-time, 37.5 hours per week

Permanent

HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centres, laboratories, and other associated businesses.

The ITG Technology Delivery Department, under the ITG Head of Technology Delivery, oversees the Platform Engineering, Software Engineering, Solutions Design and QA teams, and is responsible for maintaining all the technology infrastructure components, and as well as looks after all the aspects of applications, services, storage, networking and connectivity elements that are used in the day-to-day operations of an organization.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. 

What you'll do:

• Deploying, configuring and operating IT Infrastructure.

• Provides technical expertise to enable the correct application of operational procedures.

• Contributes to the planning and implementation of infrastructure maintenance and updates. Implements agreed infrastructure changes and maintenance routines.

• Uses infrastructure management tools to determine load and performance statistics. Configures tools and/or creates scripts to automate the provisioning, testing and deployment of new and changed infrastructure. Maintains operational procedures and checks that they are executed following agreed standards.

• Investigates and enables the resolution of operational issues. Provides reports and proposals for improvement, to specialists, users and managers. ·

• Incident management - Coordinating responses to incident reports, minimising negative impacts and restoring service as quickly as possible.

• Ensures that incidents are handled according to agreed procedures.

• Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents.

• Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents.

• Contributes to testing and improving incident management procedures.

What you'll bring:

• Avaya Systems management

• Microsoft Telephony solutions

• SiP telephony solution design and troubleshooting

• Good understanding of Contact Centre telephony solutions preferably Avaya.

• Basic understanding of networking principles

• Proficient Knowledge and understanding of security monitoring tools

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Unified Communications Engineer, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.

• Private Healthcare Insurance for treatment at our leading hospitals.

• Private pension contribution which increases with length of service.

• Season Ticket Loan and Cycle to Work scheme.

• Group Life Assurance from day one.

• Critical illness cover.

• Enhanced Maternity and Paternity pay.

• Corporate staff discount for all facilities including Maternity packages at The Portland.

• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.

• Discounts with over 800 major retailers.

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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