University Team Leader - Assessments

Full Job Description

Your new company

My client is a well-established private university based in the heart of London that specialises in Postgraduate qualifications. They have campuses across the UK and are highly regarded in the domain they specialise in. This role is a hybrid role where you will be expected to attend the office 2 or 3 times a week and is for an initial 8-week duration.
Your new role

• Line management of 3x teams including management administration:
• Induction Objectives and Performance Improvement Plan tracking against SMART objectives in weekly 121 meetings
• Weekly 121s with 6 staff, including Assessment Officers (AOs) and Senior Assessment Officers (SAOs). Weekly 121s have specific tasks and items to check progress against, they also provide required development support for transactional and transferable skills (such as general customer service, time and organisation management, effective deployment of SOPs which have detailed processes).
• Team Daily Stand-Ups to manage workload priorities, progress and escalations.
• Information cascade and team and operational meeting facilitation (Min. 3 team meetings and 1 ops per week).
• Management of sickness reporting and support return to work planning
• Management of leave reporting and approval with support from manager

• Coordination of workload planning with input and support from reporting and management teams
• Attend Ops Meeting to cascade information into reporting teams
• Monitor engagement with CRM and Hunt Groups
• Monitor and schedule milestones and proactively escalate to Assessment Office Manager (AOM) where there are challenges, with proactive communication to stakeholders and students.

What you'll need to succeed

The ideal candidate will have experience of official line management - where you have managed day to day planning for the team - managing sickness / annual leave - workload planning/ You will be able to uphold the daily standard of the university's policies across the team of AOs. You will be able to get involved with the day-to-day duties, such as handling and managing queries, so excellent communication skills are a must. You will be able to understand the student experience and journey, have the ability to foresee challenges with regard to upcoming deadlines and escalate these problems through reporting to the AOM. You will have the ability to ask questions and will be able to push back on tasks where necessary.
What you'll get in return

Exposure to a high performing university in the heart of London a hybrid contract for a minimum of 8 weeks. You will have full autonomy of managing the team to ensure they are performing at the high standard that the university expects.

What you need to do now
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