Vehicle Damage Appraiser

Full Job Description

Summary
The Vehicle Damage Appraiser estimates damage, schedules work, provides effective communication between insurance carriers, customers and technicians to assure timely and quality repairs. S/he organizes and controls work flow within the group(s)while assuring quality repairs at fair cost to customers.

Essential Duties & Responsibilities
Greet all Body Shop customers in a prompt and friendly manner.
Schedule appointments in computer for repairs with your group of technicians, dispatching work fairly, for best production, and assist in coordination with other groups as necessary.
Prepare repair estimates according to Motors Procedures, CCC estimating and company procedures relating to assigned insurance carriers.
Obtain correct vehicle data to include insurance information, if applicable, as well as correct mileage, VIN# and customer information, including signature on RO and proper forms. Properly document any RO changes on the job jacket and the RO.
Maintain a good relationship with insurance adjusters and assist them as necessary to complete payment of claims. Keeps DRP assignment logs up to date.
Follow up on all estimates to insure that all possible sales are made and communicated clearly. Promptly obtain approval of all supplements with insurance adjusters as soon as you are notified and before RO closure.
Effectively communicate and provide follow-up with customer, clearly informing them of progress, costs, time constraints, and establish realistic vehicle completion time. For larger jobs contact customer every two days.
Properly post all repair orders for time and materials and prepare all RO's to ensure parts and labor estimates match Estimates and Supplement(s). Make sure that all sublets are billed per established procedure.
Coordinate parts requirements with parts department.
Compile and audit all paperwork for correctness and completeness, for final insurance billing, including supplements, and give to Body Shop cashier to fax or mail.
Provide final inspection of all aspects of repairs and approve quality of finished repair before notifying customer of completion, and before customer takes possession of vehicle.
Provide customer with a final explanation of repairs to their satisfaction and have customer sign a POA.
Approve final amount for 2nd verification of total for booker/cashier to charge to Accounts Receivable.
Handle routine customer complaints and make policy adjustments up to $50 using your best judgment for fairness. Consult with Body Shop Manager before making adjustments great than $50.
Ensure that all documents, copies, photos, estimates, supplements, sublets, etc. are filed together in customer's file.
Strive to attain the forecast that has been established by management.
Understand and follow Federal, State and Local regulations, such as those governing the disposal of hazardous wastes, OSHA, Right to Know, dealership policies, etc.
Communicate with and ensure the technicians follow Warranty and Transportation claim material disposition procedures.
Report immediately to Body Shop Manager any unsafe tools, equipment or conditions, which may result in bodily injury or damage to dealership or customer property.
Other Duties

PRIOR TO DELIVERING VEHICLE TO OWNER:
The Vehicle Damage Appraiser must fill out the final quality inspection report form. Compare and inspect all work to verify that the vehicle was repaired as per the estimate directions and that it meets or exceeds the Goodwrench Auto Body Standards.
The team manager compares the DMS invoice to ensure a match with the estimate including any supplement and deductible amounts prior to contacting your customer to schedule vehicle delivery.
Accurate notes must be kept on the cover of packet on how all money is to be collected including amount due from insurance company and customer.
Packet must include insurance estimate with agreed upon supplement and the amount being paid, including party responsible for payment and guarantee to pay signed by insurance company representative for amount invoiced.
The Vehicle Damage Appraiser then turns repair packet over to cashier for vehicle delivery.

Qualifications
Must possess a valid PA Estimator's license. Ability to read and comprehend instructions and information. Working knowledge of all aspects of vehicle body repairs. Must have valid in-state driver's license, and determined to be insurable by Dealership's insurance carrier. Ability to interpret vendor catalogs.

Work Environment
TheVehicle Damage Appraiser will work at a desk which is enclosed in the body shop garage. S/he will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road-testing of vehicles also may be required. The Service Advisor will be required to wear a dealership uniform at all times.

Note
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).