Vehicle Damage Assessor

Job title: Vehicle Damage Assessor

Department: Activate Accident Repair

Reports to: Bodyshop Manager

Hours: 45 hours per week

We’re looking for a Vehicle Damage Assessor to join the friendly, fast-paced team at our state-of-the-art Mildenhall body shop.

Help deliver outstanding service/high-quality repairs for our customers, and in return you’ll receive competitive pay and bonus, opportunities for progression, great benefits and even pastries on a Friday!

Role overview:
You will have a keen eye and excellent attention to detail as you accurately assess damage to vehicles and identify repair methods, using our systems to create and track estimates. Great communication skills will help you to explain the repair procedure to customers and the workshop.

Benefits:

• 33 days holiday (including bank holidays)
• Annual performance bonus
• Health Shield cash health plan for all
• Annual pay review
• Enhanced Maternity / Paternity pay
• Life assurance: three times basic salary
• Free breakfast cereals and milk daily
• Free fruit – every Monday
• French Friday – weekly pastries
• Annual summer and Christmas parties

Key Responsibilities:

• Inspect damaged vehicles and assess the full extend of the damage sustained accurately.
• Carry out visual inspections to identify any accidental damage caused to avoid uninsured loss damage costs.
• Identify the correct prescribed repair method through reference to manufacturer's authorised repair methodology.
• Estimate required repairs together with the time to be allowed, materials and parts required, considering the most economical repair method using both manual and electronic methods.
• Communicate effectively with customers, engineers, and technicians to ensure understanding of correct vehicle repair methodology.
• Explain repair procedure and process to the workshop and customers with varying levels of understanding.
• Ability to value vehicles at a market value to determine the repairable economics of a damaged vehicle.
• Review all open job cards daily and report any ongoing challenges.
• Ensure all chargeable materials are recorded on job cards for invoicing purposes.
• Maintain awareness of incoming vehicles and flag any issues.
• Awareness and compliance of Health & Safety requirements.
• Assist in the correct evaluation and justification of bodywork warranty claims and provide comprehensive explanations thereof.
• Bring to customers' attention any problems, faults and other issues that might impact on the performance and safety of their vehicles.

Skills & Experience:

• ATA VDA Vehicle Damage Assessor.
• Relevant experience as an estimator.
• Ability to qualify and quantify repairs required.
• Ability to negotiate effectively with third parties.
• Audatex Trained.
• Escribe trained and Adherence.
• Ability to discuss and negotiate agreeable solutions to customer problems.
• Ability to maintain personal technical knowledge and skills including SMART repairs.

What you can expect from us

At Activate Group, looking after team members is a major priority, and we'll make sure you have all the support you need to succeed.

From little perks like free fruit, breakfast cereals, and French pastries on a Friday, to impressive rewards for our employee of the month, we'll go out of our way to show how much we appreciate the effort you put in.

We also love to have fun together, and our whole company summer and Christmas parties are pretty legendary!

A bit about us

Named by the Sunday Times as one of the UK’s 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road accident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it’s like to work with us? Take a look at our values. They define who we are, and how we work with team members, customers and suppliers:

· Make it happen – Be accountable. Take the initiative, work fast, and do a great job.

· Strive for better – Be bold. Challenge the norm – make small improvements often.

· Win together – Be a team-player. Win together, learn together, respect each other.