Vice President, Field Services, Business Operations & Innovation

Full Job Description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

This newly expanded role combines several existing functions into a singular, global organization - the purpose of which is to help the SVP of Global Field and Adoption Services manage, operate and transform the business to better support the company’s achievement of its SGI’s (Strategic Growth Initiatives). Business Operations, Adoption Services Design and Sales planning are all functions within this team. The team and its leader will play a critical role in helping define and develop a Long Range Plan that will inform the execution of the organization to consistently deliver on its financial and operational commitments to the company, our partners and customers.


This team will play an important role in improving the operational excellence of the global organization - institutionalizing consistency and standardization across our business operations reporting, management, policy and processes to ensure effective and efficient operation of the business. With respect to Innovation, the focus will be not only in how we run our business, but where and how we focus our resources Collaborating with Professional Services, CX Strategy and other key functions. This team will play an influential role in redesigning what we sell to better meet the needs of our field, partners and customers. Ensuring that our Services sellers are equipped to successfully generate demand for our full catalog of services.

About the Role

The VP of Field Services Business Operations and Transformation is responsible for leading, directing and executing on operational and business support functions for the Global Field & Adoption Services team. This individual will establish a new business management system that will help the SVP of Global Field and Adoption Services effectively and efficiently manage the business and ensure achievement of its financial and operational targets.  As a newly formed global organization, particular attention to consistency and standardization, while accounting for variations among the theaters is critically important.  

The “transformation” function has many aspects, beginning with ownership of the Field Services Long Range Plan (LRP) and creation of a fact-base which will guide our focus and execution toward a three year vision.  Helping the organization re-focus its efforts into specific segments, markets while creating a new Partner Services Strategy that compliments and enhances our coverage model, in partnership with the global partner organization will be of critical importance.  Re-imagining our Services portfolio to be more competitive, complimentary to Partner offerings and capable of accelerating consumption for our customers, with accountability for its roll-out and implementation with the Global Field Sellers is within the remit of this team.  The VP will manage a team composed of business operations, Services program managers, analysts and portfolio design experts located  across the globe. The team will be accountable for and measured on key performance indicators focused on Operational efficiency of the business, the improvement of our Services Portfolio in growing customer consumption and adoption, the success of a Partner Services ecosystem, and the productivity of our Services Sellers and Adoption teams.  Key responsibilities also include aligning efforts and initiatives with the global CX Strategy and Enablement team as well as partnering with stakeholders in other segments within CX as well as Sales, Alliances and Marketing to optimize execution on  strategic initiatives and programs. 

Your extensive knowledge and experience running and transforming a successful global Services business will have equipped you to 1) build and execute an effective business operations management system, 2) build a comprehensive long-range strategy that is informed by a solid fact-base 3) evolve our suite of Services (Portfolio) to be more competitive, compelling and complimentary to our Partner ecosystem to accelerate consumption and adoption of our software and 4) ensure we have the right sales model and seller capabilities to ensure optimal positioning and traction.  How you lead and collaborate with your peers while you ensure effective execution of the team is of paramount importance.  Your ability to think strategically, collaborate across multiple organizations, build and execute comprehensive plans and manage the execution of disparate teams to influence decision-making the focus and purpose of the Global Field and Adoption Services team to Operational excellence is a key factor to ensure Workday’s growth and long term success.

About You

Key Responsibilities:

• 20+ years of relevant IT/cloud industry experience including a minimum of 10 years in a management role, preferably running a multinational full P&L Professional Services business.  

• Extensive experience in Services portfolio development and design with a track record of innovation and excellence.   

• Deep understanding of the ever-changing market for Professional Services, the role of a Services organization inside a Software company, the ability to think strategically, create and manage a long-range plan and ensure execution and achievement of goals.  

• Experience leading and managing multinational /  global teams 

• 5+ years’ experience with ERP systems, Support Systems (ex Salesforce), and contemporary Collaboration Tools

Key Qualifications:

• Expertise in developing a portfolio of Professional Services that is inspired by real-world engagements, a deep alignment to product, timely updates to remain current with released software functionality and customer capabilities.  

• Ability to transform existing business practices, policies, capabilities and functions while not derailing business performance and the achievement of quarterly targets.

• Demonstrated leadership skills and ability to effectively collaborate across teams and timezones, able and willing to roll up one’s sleeves and directly support staff.

• Ability to work in a diverse, fast paced environment and juggle multiple projects or initiatives simultaneously. Experience in Program Management desired.

• Superb communication skills, ability to present to large teams, leverage written communication effectively and efficiently to ensure broad awareness and engagement of efforts.  

• Demonstrated ability to direct and inspire teams, attract diverse and exceptional talent as the ability to analyze complex problems

Our Approach to Flexible Work
 

spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!