Walter Scott - IT Desktop Support Analyst

Full Job Description

Role Purpose

To provide IT support to Walter Scott employees

Key Responsibilities

• Provide Desktop Support as required:
• Call Ownership – Ticket Creation, Update, Closure and Troubleshooting, Diagnosis and Resolution of IT problems.
• Install, upgrade and support Windows 10, as well as install, and support printers, computer hardware and any other authorised peripheral equipment.
• Perform general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment.
• Provide 1st line support for Network and Voice escalating to relevant teams where necessary.
• Liaising with 3rd party providers to support hardware issues.
• Investigating & fault-finding software issues.
• IT asset management.
• Software installation.
• Diagnose and communicate complex technical issues, escalating to third line support where necessary.
• User management, be the key point of contact for new user account setup, managing leavers and internal transfers. Accurate and timely recording of these tasks for
• Audit and asset tracking. 
• Assist with installation and configuration of corporate mobile apps on personal devices. 
• Explain and document technical issues in a clear way.
   

Skills & Competencies

• Must have analytical skills and be able to solve technical problems across different platforms.
• Experience with Active Directory.
• Experience of using IT ticketing software.
• Must be able to balance the needs of the business versus deep dives into problems.
• Must be a team player and be able to demonstrate excellent interpersonal skills.
• Must be able to demonstrate effective communication skills, both written and verbal with appreciation of the audience.

Skills & Experience

• Supporting Windows 10.
• Setting up new workstations, laptops and iOS/Android devices.
• Active Directory e.g. user admin, password resets.
• Understanding of MS Office 365 support and administration.
• MS One Drive configuration and permissions.
• Setting up network printers.
• Network patching.

Additional Information

The role is based in our offices in Charlotte Square, Edinburgh where we work within a hybrid working system. All new joiners are expected to be office based until fully trained.

About Us

Established in 1983, Walter Scott is an investment management business built to deliver long-term success. We think of growth in decades and consider impact for generations, ignoring the volatility of the moment and the results of the day.

Our portfolio management philosophy is tried and tested: we focus solely on equity investments, holding stock only in high-quality, market-leading businesses that can generate sustainable growth for our clients. By keeping our strategy straightforward, we can go deeper in our research and further for our clients.

It’s an approach that begins and ends with doing the right thing. For the institutional clients we serve around the world – protecting and enhancing their assets. For our community – supporting causes with tangible outcomes for people in Edinburgh, and beyond. And for the 180 employees who make it all possible – fostering a close-knit culture, nurturing personal growth and offering truly rewarding careers.