Workshop Controller

Full Job Description

Workshop Controller

Job Type : Full time, Permanent

Location: Selby

Salary: £42,000 OTE per annum

Hours: 40 hours per week plus additional hours when required

The Role

Due to increased volumes a new vacancy has arisen for a Workshop Controller within our busy accident repair centre, location in Selby.

The main purpose of the role is to undertake workshop control of all vehicles in progress in a safe and thorough manner, achieving the highest-possible standards of workmanship with the minimum through put time.

Working effectively with all the Bodyshop team departments to ensure industry-leading standards of customer care and satisfaction are achieved at all times. 

Key Responsibilities

• Ensure that customers are greeted in a professional manner, and the workshop controller formally introduces the company.
• Ensure that all customers’ data is effectively captured and recorded in a legible format onto the manual estimate sheet as required for the estimator.
• Ensure that the agreed repair and PAS125 Scope of Repair can be clearly described to the customer and the relevant insurance assessor.
• Communication with the customer is achieved and consistently recorded on the AutoFlow Comms. System against the relevant Job Details.
• Ensure that knowledge of Consumer Rights and documentation is available and up to date, in liaison with the company’s Trade Association.
• Have a full working knowledge of the skill set of all bodyshop department staff.
• Ensure that the Mod Board WIP Planner system is fully operational and up to date at all times, and the forward planned work requirements are clearly communicated to all Bodyshop staff.
• Assign vehicle repairs to the skill level of the relevant technicians.
• Have knowledge of vehicle repair methodology to manufacturers standards and is able to utilise Thatchams Escribe, Autodata or a Manufacturers Technical Data.
• Have knowledge of Manufacturers Vehicle Safety features and construction method, especially with regard to UHSS and Aluminium components.
• Ensure that the repair process stages are randomly monitored to ensure that all bodyshop staff are signing off the repairs as completed.
• Ensure that the technicians are utilising the Autoflow management system by clocking onto and of allocated jobs at each stage of the repair processes.
• Ensure that all technicians are aware of the need to utilise the formal process of reporting supplementary parts or labour requirements and reporting the details correctly.
• Be aware of current business processes and suggest improvements to increase efficiency and service.

Skills and Qualifications

• Thorough understanding through experience or training on the repair and body repairing techniques of vehicles to industry standards and customer requirements.
• Ability to manage and administer your time to achieve Company set parameters and efficiencies.
• Up-to-date knowledge of vehicle and consumer legislation and trade practices.
• Able to work within a team to achieve objectives and high levels of customer satisfaction.
• Technical qualifications as required to carry out your duties in line with expectations.

Benefits

• Monthly bonus based on site net profit
• Workplace pension
• Death in Service after 3 months service

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.