Wrap Around Support Worker - Arabic Speaking
Job Details
Full Job Description
Job Title: Wrap Around Support Worker - Arabic Speaking
Positions: 1
Language: English plus Arabic
Status: Regular, Fulltime (Union
position)
Hours: 35 hours/week
Wage: $28.32 -
$32.51/hour (Starting at $28.32/hr)
Grid:
12
Start Date: April 2, 2024
Posting
Date: February 15, 2024
Closing Date: Open Until
Filled
Pleasenote that internal applicants must apply by
February 21, 2024, internalapplications received after this date
will not be considered as internal andseniority will not apply.
Position will remain open until filled.
Opportunity
As a Wrap Around Support Worker you will provide
individualized and family based support to the vulnerable Refugee
Claimant, CUEAT visa holders and refugee newcomers in the Surrey and
Delta communities with the crucial role in providing comprehensive
support to refugee claimant asylum seekers and other refugee clients.
This includes managing pre-referral eligibility assessments, intake,
eligibility verification, and facilitating wrap-around support plans,
encompassing housing, emergency housing, paperwork completion, and
labor market support.
The Key Areas of Responsibility are:
- Recruit clients by liaising with community
services and agencies to increase client referrals;
- Respond to client referrals by outlining the program eligibility and services;
- Conduct eligibility assessments for referred clients to determine service pathways;
- Conduct
client intake for eligible clients, including service consent,
providing information on the scope of BC SAF HAVN services and other
eligible integrated supports available internally or through referrals
to other community service providers, resources and professionals as
required;
- Conduct a through assessment of client needs,
assets and capacities through interviewing clients, preparing case
histories;
- Develop individualized wrap-around support
plans for clients, addressing diverse needs, with a focus on
settlement and immigration, labour market, language and accommodation
support;
- Work with clients to develop and successfully
implement the wrap around support plans to ensure services are
integrated and holistic;
- Assist clients in accessing
appropriate programs and services for which they are eligible and
ensure successful linking to these services;
- Coordinate
and implement support services to ensure clients' well-being and
successful integration into the community through ongoing monitoring
and evaluation of client progress;
- Provide emotional
support, cultural brokerage and feedback to clients including crisis
response and intervention;
- Detecting issues such as
depression, family violence, substance abuse, employer abuse, and
intergenerational conflicts through the early identification of
warning signs that may be present and refer clients to the
appropriate, legal, GVB & clinical counselling support services;
- Coordinating with Employment specialists and employment
service providers (e.g. Work BC) and referring clients to more
appropriate services as needed;
- Planning, developing,
and co/facilitating group orientation workshop sessions;
- Perform exit plan and onward transition/referral to eligible
BCNSP, IRCC or broader community services;
- Developing
and maintaining a network of appropriate contacts with external
service providers to support and follow up on client referrals based
on needs and eligibility of client group.
- Liaise with
other community service providers, professionals to coordinate
services and to ensure that interests of clients are considered in
decisions affecting them;
- Maintaining client files on
CRM including; intake, detailed needs assessment, wrap around support
plan progress, and exit/transition to other eligible services,
preparing reports and compiling statistics;
- Conducting
program promotion to community services, media sources and internal
marketing;
- Accompany clients to appointments as needed;
- Adhere to agency policies and procedures and standards
of practice;
- Performs other related duties as required.
Qualified Candidates will possess:
- Bachelor’s Degree in related human/social service field;
and one (1) years recent settlement services related work experience,
or an equivalent combination of education, training and experience;
- Demonstrated knowledge of the needs and issues of
refugee claimants, CUEAT Visa Holder and refugees in Canada;
- Demonstrated knowledge of relevant community resources,
programs and services;
- Demonstrated recent experience
in conducting client needs assessments with vulnerable refugee
populations and implementing a holistic service or action plan;
- Ability to speak/read/write English and one of the contract
languages at a professional level (Dari/Pashto, Punjabi, Arabic, or
Spanish/French)
- Knowledge of the community agencies,
services and resources, especially in the communities of Surrey and
Delta;
- Demonstrated ability to work independently,
problem solve with confidence to ensure effective service provision;
- Demonstrated ability of using online communication
platforms, such as Zoom and MS Teams;
- Strong networking
skills as well as verbal & written communication skills including the
ability to present information to multi-cultural groups;
- Demonstrated ability to provide support to the target service
users in the event of workplace safety or employment standards
violation, and other relevant legal assistance;
- Knowledge in the areas of federal and provincial immigration
programs and processes;
- Demonstrated ability to work
collaboratively within a team and inter-departmental teams;
- Intermediate to advanced level user of MS Office, Internet and email applications.
A CriminalRecord Check is a
requirement of employment.
APPLICATION REQUIREMENTS:
To apply, please upload your resume and cover letter as separate attachments. As part of the application process, you will be prompted to complete a short questionnaire. Please ensure all questions are answered.
To view all opportunities at DIVERSEcity visit .
ADDITIONAL INFORMATION:
This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSEcity has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit . Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.
A comprehensive job description will be provided to all candidates shortlisted for interviews.
DIVERSEcity is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at ( ). Any personal information provided will be maintained in confidence.
About DIVE RSEcity
DIVERSEcity Community Resources Society is a registered charity devoted to helping newcomers. For 40 years we have focused on providing specialized services newcomers to find employment, learn English, find housing, deal with family challenges, work through mental health issues and access medical care. DIVERSEcity is a client-centred organization committed to quality and accountability. We value growth, respect, integrity and compassion. To learn more about DIVERSEcity visit us at
We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.