Your Home Tenancy Changes Assistant

Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive Your Home team as a Tenancy Changes Assistant.

Have you got experience of working in social housing or a lettings environment? Are you enthusiastic about people and improving lives of others? We want to hear from you!

The Your Home Team are responsible for allocations and lettings for all of our empty homes across 32 Local Authority areas as well as our garages and allotments. We re-let our properties through choice based lettings systems, by direct nominations and advertising on Rightmove. We also manage the Mutual Exchange, tenancy Changes and successions processes. No 2 days are ever the same and there is lots of variety within the roles in our Team.

The role:

This is an agile working role and after initial training you will be required to work 3 days from the office and you can choose to work either from the office or from home for the remaining 2 days. You will be provided with a laptop and mobile phone. You must be confident in dealing with customers on a one to one basis guiding them through the process and motivated and productive when working alone from home. Great listening skills are essential as well as the ability to spot inconsistencies with applications and be confident in probing to gather the information required in order to achieve a sustainable letting. You must be a great and accurate record keeper and have a high level of experience using Microsoft Office particularly word, excel and outlook. Experience of the Homeswapper and Home Tracker systems is desirable as would be experience of our housing system Capita, but not essential as full training will be provided. We use Adobe to send our documents electronically and for customers to sign and return the relevant documents. There is little face to face contact with our customers as most processes are completed over the telephone and via email and Adobe. However, we still expect a high level of customer satisfaction for all of the customers who have dealings with any member of the Your Home Team.

Check out the Role Profile document to find out more!

About you:

Our ideal candidate will put the customer first and foremost. Pay high attention to detail. Listen carefully to your customers. Be able to provide explanations clearly and concisely. They will be target driven as all decisions for applications submitted for mutual exchange will need to be made within 42 days. Computer literate with a high level of computer skills - your laptop/computer is the tool that you will use the most along with your mobile phone. Able to work well within a team and also on their own with minimal supervision once training has been completed. Highly motivated. 

35 hours per week Monday - Friday 9 a.m. to 5 p.m. with flexitime working.

The role will be based at the office which is closest to the successful candidate’s current address. Our offices are based in Mountsorrel, Sherwood Rise in Nottingham and Edwinstowe.

Interviews will take place at our office in Mountsorrel

NCHA: Leicester Office, Unit B, The Point, Granite Way, Mountsorrel, Leicestershire LE12 7TZ

USEFUL TOP TIPS:

1. You will need to attach a CV in order to apply for this role.
2. Please answer the application questions to the best of your ability. We want to learn about you and your experience! 
3. All correspondence will be via your registered email address.
4. View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application – show us why you are suitable!
5. For more information about NCHA, please refer to the attached ‘Helping Our Customers’– get a better idea of what we do across the organisation!

To apply,

1. Click the Apply Now  button at the top of this page

Looking forward to receiving your application!

Please note that we are not currently offering visa sponsorship.

All successful candidates will be required to take a work-related test prior to the interview.

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of our LGBT Allies Programme, we also welcome applications from members of the LGBT community and encourage inclusivity in the workplace. 

INDLOW

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands. Read our story  to find out more about us.