14 jobs in BLACK SHEEP COFFEE LTD

BLACK SHEEP COFFEE LTD is seeking an energetic Supervisor to oversee daily operations in Westminster. This role involves leading a spirited team while ensuring a smooth workflow and exceptional customer service.

Successful candidates will have previous experience in hospitality or retail, a passion for great coffee, and a positive, customer-oriented attitude. Benefits include a weekly bonus scheme and opportunities for rapid career progression.

Black Sheep Coffee is looking for a Franchise Operations Manager in Birmingham to support our growing network of franchise stores. You will be the main contact for franchisees, driving sales growth, operational excellence and brand consistency across your portfolio.

Reporting to the Head of Franchise Operations, you will monitor KPIs including Brand & Compliance Audits, Google Ratings, Sales, Product Availability and Customer Wait Times, and identify opportunities to expand the portfolio.

BLACK SHEEP COFFEE LTD is seeking a Finance Business Partner to collaborate with C-suite stakeholders and drive growth across our franchise network. The role blends close financial partnership with strategic input in a fast-growing, multi-site retail environment.

You will lead franchise budgeting, EBITDA analysis, and forecast models while supporting month-end close and balance sheet reconciliations. Strong Excel and commercial finance background are essential.

Location: SE1, London

Role & Department: Finance Business Partner, Finance Team

Reporting to: Head of Finance

Type: Full-time

Salary: Competitive

Black Sheep Coffee is seeking a highly motivated, detail‑oriented and commercially astute Finance Business Partner to join our dynamic team. As a Finance Business Partner, you will business partner C‑suite stakeholders within the business to drive growth across our shop network.

This is a highly commercial role, with limited month‑end close responsibilities, and is suitable for someone seeking to demonstrate and develop their analytical and influencing skills in a fast‑growing multi‑site retail business.

• Business partner the Chief Growth Officer and their team on growing our shop network, principally by supporting the rollout of the franchise programme and appraising new sites
• Build strong external relationships with our franchisees, becoming their trusted partner within the finance team. This includes presenting materials at franchisee inductions, reviewing franchise business cases and financing applications, and identifying opportunities to drive profitable growth
• Own the franchise Four‑Wall EBITDA methodology and monthly analysis, creating an accurate picture of franchise shop performance to help our corporate team identify key trends
• Own the franchise forecast database model, containing details of our forecast pipeline of franchise shop commitments and progress against contractual targets
• Prepare insightful month‑end analysis and commentary on franchise performance and our new shop opening programme, including identifying risks and opportunities versus budget
• Support the preparation of the monthly management accounts by reviewing all franchise related postings, and preparing some limited journal entries and balance sheet reconciliations
• Lead the preparation of the annual franchise budget and periodic reforecasts, including owning all key assumptions, preparing output submissions, and presenting these to the Finance Director
• Be the lead point of contact within the finance team on all franchise M&A activity

• Qualified accountant (ACA, ACCA, CIMA or equivalent)
• Previous commercial finance experience, ideally within a retail, hospitality, franchising, or quick‑service environment
• Proficiency in Microsoft Excel, financial modelling, and AI for finance
• Effective communication skills to collaborate with senior stakeholders and external parties
• Excellent analytical and problem‑solving skills, with strong attention to detail
• Self‑starter and proactively drives the businesses growth agenda
• Ability to work independently and meet deadlines in a fast‑paced environment

• Annual discretionary bonus of up to 15% of the previous year's earnings.
• Reimbursement of monthly mobile phone bills, up to £50 per month.
• Free coffee and drinks at all of our locations, plus discounted food.
• Access to Stream, offering a wide range of high street discounts.
• Earn up to 5% interest on savings through the Stream Build Pot.
• Employee Assistance Programme (EAP), providing confidential counselling and wellbeing support.
• Access to a wellness app through our EAP.
• Quarterly take‑home coffee allowance (pods, beans or ground coffee).
• NEST pension scheme with a 3% employer contribution.
• Free daily breakfast, snacks and access to a commercial coffee machine in the office.
• Monthly team drinks, biannual staff socials and a fully stocked office drinks fridge.
• Rapid career progression and ongoing development opportunities.
• Long service awards to recognise key career milestones.

Hours: 45 Hours Per Week - Full Time

Pay: Competitive salary and benefits (£31500 - £35000 per Annum)

Requirements: Mon-Sun Flexibility, Management Experience

Are you a Black Sheep? Do you want to challenge the establishment and leave the herd behind? So do we! Black Sheep Coffee are ready to take down big corporate brands and rid the world of boring, average tasting coffee.

As our company grows it allows for rapid progression for our team so if you’re looking for a career not just a job; you’re in the right place. We’re looking the best managers in the business to lead our store teams and run our unique and thriving coffee shops.

As a General Manager you will be responsible for one of our many thriving locations. You will take ownership of the day-to-day management of the store and use your experience to drive results and productivity.

• Forecast and deploy labour effectively, create team rotas to meet targets/budgets
• Ensure all compliance/health and safety standards are met. Keeping the store running smoothly
• Drive sales, profit and service excellence for your store and completing financial reports/stock takes
• Team Management; monitor quality of service and performance, coach and inspire your team!

B

We are after experienced and enthusiastic Managers who can drive sales and exceed KPI’s. With a strong background in team management and proven ability to thrive in a fast-paced environment. We’re looking for people who are driven, communicative and passionate about all thing’s coffee!

B

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you’re looking to be a part of a company that’s making a difference, jump on in.

BLACK SHEEP COFFEE LTD in Gateshead is seeking a General Manager to lead a thriving coffee shop. In this role, you will drive sales, manage daily operations, and inspire your team in a fast-paced environment.

The ideal candidate has management experience, is enthusiastic about coffee, and willing to work flexible hours. Join us in our mission to provide exceptional coffee while making a positive impact on the community.

Location: SE1, London

Job Title: Finance Lead

Reporting to: Finance Director

Job Type: Full-time

Salary: Competitive

We are looking for a motivated and high-performing professional to join our team as a Finance Lead. This position will oversee Accounts Payable, Accounts Receivable, and Payroll & Expense processing, while also supporting with month-end management accounting and reporting. This role would suit a proactive individual with a solid grasp of accounting processes, who is eager to take responsibility for a core part of the finance function in an exciting scale-up business. This role offers an exciting opportunity to develop your career and broaden your finance leadership skills while delivering a step-change in the tools, systems and processes needed to support a business as it scales globally.

• Line Management: Manage, coach, and develop two direct reports (Finance Coordinators), who are focused on Accounts Payable and Accounts Receivable
• Accounts Payable: Accurately review and process supplier invoices, reconcile supplier statements and oversee all payment processing
• Accounts Receivable: Oversee the raising of all franchise invoices accurately and on-time, ensuring timely collections and reconciliation of receipts
• Payroll: Lead the preparation of monthly payroll for both Head Office and Stores, working with our dedicated payroll provider and our internal Operations and People teams
• Vendor & Customer Relations: Proactively engage with suppliers to respond to queries and resolve reconciliation discrepancies, fostering clear communication and strong relationships
• Deliver Insightful Reporting & Analysis: Prepare weekly and monthly reports for business leaders that provide key insights to support informed decision-making
• Financial Reconciliation: Assist in reconciling bank transactions and general ledger accounts to maintain up-to-date and accurate financial records
• Expense Analysis: Support employee expense processing and help identify trends or areas for improvement in reporting, compliance, and efficiencies
• Process Improvement: Collaborate with the finance team and the wider company to unlock efficiencies and recommend solutions to improve finance processes and tools, such as project managing the implementation of a new travel and expenses solution

• Previous experience working in a finance department, with experience in a multi-site retail environment preferred but not essential
• Proficiency in using accounting software, ideally Oracle Netsuite
• Proficiency in Microsoft Excel
• High attention to detail and a commitment to accuracy in data and reporting
• Keen interest in solving problems and optimizing processes
• Excellent verbal and written communication skills
• A proactive, team-oriented mindset with a willingness to learn and take initiative

• Annual discretionary bonus of up to 15% of the previous year's earnings.
• Reimbursement of monthly mobile phone bills, up to £50 per month.
• Free coffee and drinks at all of our locations, plus discounted food.
• Access to Stream, offering a wide range of high street discounts.
• Earn up to 5% interest on savings through the Stream Build Pot.
• Employee Assistance Programme (EAP), providing confidential counselling and wellbeing support.
• Access to a wellness app through our EAP.
• Quarterly take-home coffee allowance (pods, beans or ground coffee).
• NEST pension scheme with a 3% employer contribution.
• Free daily breakfast, snacks and access to a commercial coffee machine in the office.
• Monthly team drinks, biannual staff socials and a fully stocked office drinks fridge.
• Rapid career progression and ongoing development opportunities.
• Long service awards to recognise key career milestones.

BLACK SHEEP COFFEE LTD is seeking a Finance Lead in London to oversee Accounts Payable, Accounts Receivable and Payroll & Expense processing. You will also support month-end management accounting and reporting for a scale-up business.

You will lead two Finance Coordinators, manage supplier relationships, and deliver insightful reporting to support strategic decisions as the company scales globally.

Job Title: Franchise Operations Manager

Location : Birmingham

Reports to : Head of Franchise Operations

Department : Operations

Employment Type : Full-time

Salary : Up to £47.5k per annum

Black Sheep Coffee is seeking a dynamic and experienced Franchise Operations Manager to support our growing network of franchise stores. Reporting to the Head of Franchise Operations , you will act as the main point of contact for franchisees, driving sales growth, operational excellence, and brand consistency across your portfolio of franchised locations.

A key aspect of this role is identifying opportunities to support franchisees in expanding their portfolio, helping them discover new and exciting locations to grow their business. You will also monitor performance against critical KPIs, including Brand & Compliance Audits , Google Ratings , Sales , Product Availability , and Customer Wait Times .

• Act as the primary contact for franchise partners, conducting regular business reviews to support their growth and success.
• Develop tailored plans for each location, focusing on improving performance against KPIs such as Brand & Compliance Audits, Google Ratings, Sales, Product Availability, and Customer Wait Times.
• Collaborate with franchisees to identify new and exciting locations to expand their portfolio, supporting them in navigating the expansion process.

• Ensure all franchised locations adhere to Black Sheep Coffee’s operational standards, health & safety policies, and brand guidelines.
• Conduct regular site visits, including unannounced audits during different trading periods, to maintain high operational standards.
• Collaborate with franchisees to implement continuous improvement strategies for their stores.

• Support franchisees in understanding their P&L and financial reports, providing insights to improve profitability.
• Monitor and analyze performance metrics across your portfolio, providing actionable insights to franchisees and the leadership team.
• Cascade communications and business updates to franchisees, ensuring alignment and clarity.

• Encourage franchisees to foster team engagement and build strong connections between their teams and customers.
• Promote the use of the Black Sheep Coffee app and loyalty schemes to enhance customer relationships and retention.
• Champion the "One Team, One Dream" culture across the franchise network, fostering collaboration and mutual success.

• Partner with the Head of Franchise Operations and other departments to align on campaigns, product launches, and operational improvements.
• Support the roll-out of marketing initiatives and ensure franchisees effectively implement localized campaigns.
• Provide input and insights to the leadership team to refine strategies and improve franchise operations.

• Proven experience in a similar role, ideally within the hospitality, retail, or QSR sectors.
• Strong leadership and communication skills, with the ability to manage and motivate multiple stakeholders.
• Excellent commercial acumen and experience managing P&L responsibilities.
• A proactive problem solver with strong organizational and project management skills.
• Passionate about delivering exceptional customer experiences, maintaining high operational standards, and driving franchisee growth.
• At least 2 years of experience in the specialty coffee or hospitality industry is desirable.

• Annual discretionary bonus of up to 15% of the previous year's earnings.
• Reimbursement of monthly mobile phone bills, up to £50 per month.
• Free coffee and drinks at all of our locations, plus discounted food.
• Access to Stream, offering a wide range of high street discounts.
• Earn up to 5% interest on savings through the Stream Build Pot.
• Employee Assistance Programme (EAP), providing confidential counselling and wellbeing support.
• Access to a wellness app through our EAP.
• Quarterly take-home coffee allowance (pods, beans or ground coffee).
• NEST pension scheme with a 3% employer contribution.
• Free daily breakfast, snacks and access to a commercial coffee machine in the office.
• Monthly team drinks, biannual staff socials and a fully stocked office drinks fridge.
• Rapid career progression and ongoing development opportunities.
• Long service awards to recognise key career milestones.

Join one of the fastest-growing specialty coffee brands in the world.

Since launching in 2013, Black Sheep Coffee has grown from a disruptive London start-up into an international brand with stores across the UK, US, Europe and the GCC. Our mission remains simple: to Leave the Herd Behind by challenging the status quo and delivering world‑class coffee experiences.

As we continue our ambitious global expansion, this is an exciting opportunity to shape the future of one of the industry's most distinctive brands. You'll work alongside an entrepreneurial leadership team in a fast‑moving environment where ideas become reality, accountability matters and success is recognised.

If you're passionate about building brands, leading high‑performing teams and delivering commercial impact on an international scale, we'd love to hear from you.