4 jobs in Bond Brand Loyalty

Job Description

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger loyalty to their brands. We are committed to delivering exceptional solutions that align with our clients' customer engagement objectives, driving measurable impact and fostering long‑term relationships. The Senior Account Manager supports Client Leads in managing the day‑to‑day relationships with clients, owning mid‑to‑large sized projects, and ensuring the delivery of work is efficient, on budget, and meets our high standards.

UK (Bristol)

• Experience of working at a similar level within a digital marketing agency is desirable.
• Strategically focused, with experience delivering large projects for clients.
• Strong understanding of digital or performance marketing, and a desire to learn CRM principles is critical.
• An understanding of data‑driven marketing would be advantageous, ideally with some knowledge of CRM; CRM experience is not essential.
• A positive, proactive approach to work, colleagues, and communication.

• Present mid‑level project scope and budget proposals, project and status updates, and creative work to clients—demonstrating effective verbal communication skills, securing client understanding, buy‑in, and project approval.
• Prepare mid‑level client project scopes and budgets: identify opportunities to deliver efficiency, estimate resource requirements, and cost to ensure profitability in line with business targets.
• Produce presentations, proposals, budgeted scopes of work, timing plans, reports and written client communications to a client‑ready standard.
• Report accurately on the health of all projects under responsibility to senior CS team members when required.
• Create and issue invoices to clients accurately and on time, recording invoicing in line with the invoicing process.
• Support the development of strategic plans and responses to client briefs, providing valuable inputs, insights and feedback for the Strategy team.
• Support the identification of opportunities to secure incremental projects and scope with clients, escalating opportunities and providing insights to senior colleagues.
• Manage task and resource allocation for specific client projects—coordinate client stakeholder input and Agency team members across disciplines.
• Support business development by participating in pitch teams as required.

We celebrate collective drive, reward innovative thinking, and foster relationships both internally and with clients.

Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.

Job Description

As a CRM Strategy Director, you will be an experienced and confident strategic thinker, able to meet the growing demand within the business for clear, ambitious and well‑informed strategies to meet our client’s business challenges. As a senior member of the Strategy team, you will be expected to take the lead on key projects, working with independence and good judgment with key stakeholders across the business and engaging effectively with senior clients.

You will be responsible for leading the day‑to‑day strategic output on several of Bond’s key clients. The ideal candidate will be adept at linking both brand, customer and performance marketing strategies, with key experience in data‑driven CRM, lifecycle and loyalty programmes.

• A minimum of 5 years’ experience working on data‑led strategy in CRM and/or performance marketing for B2C brands
• Agency experience essential
• Strong presentation skills both face to face and virtually, with the ability to engage well with senior clients and with presentations that tell a story using strategy, data and insight
• Demonstrate clear, practical knowledge of analytical approaches & methodologies with the ability to translate the complex into simplified explanations
• Understanding of major Marketing, Brand and Performance strategic theories and tools including behavioural economics.

• Leading and developing the CRM strategies for a number of Bond’s key clients to deliver against their KPIs and generate measurable ROI
• Engage and collaborate with senior client stakeholders in strategy projects, writing and presenting compelling responses to strategy briefs
• Oversee communications plan creation across all major projects, ensuring they are optimised against client strategies
• Write and/or oversee and approve major project briefs, articulating a clear strategic approach, inspiring creatives and guiding analysts, as well as providing oversight and guidance for junior team members
• Create compelling strategic narratives using data and insight at their core, and support junior teams to develop narratives to the same standards.
• Lead and drive conversations with all‑agency teams, including ATL, media, PR, in‑store and sales promotion agencies
• Craft stories in tools such as PowerPoint to deliver simple but compelling and visually appealing decks for Director level clients
• Line management of 2-3 direct reports at the Junior and/or Senior Strategist level

Joining us means being part of a team that lives by the mantra "Create Bonds." We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

If you're passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.

Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.

Bond Brand Loyalty is seeking a CRM Strategy Director in the UK to lead data-driven CRM and performance marketing strategies for major clients. You will sit within the Strategy team, guiding senior stakeholders and delivering ROI-focused narratives built on data and insight.

The role demands a minimum of 5 years’ experience in data-led CRM strategies for B2C brands, agency background, and exceptional presentation and storytelling abilities to influence senior clients.