6 jobs in Camping and Caravanning Club

Payroll Administrator 

Fixed Term Contract 12 months – Part time 30 hours    £27,000 FTE (£21,600 pa)

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of our continued growth.

We are recruiting for a Payroll Administrator on a 12 month fixed term contract within our HR department. The Payroll Administrator supports the Payroll Manager to deliver both monthly and fortnightly pay cycles and provide an accurate and efficient service to our employees and the wider business.

Daily duties and responsibilities will include:

• Support colleagues and line managers to process an accurate and efficient service to our employees and the wider business, including responding to payroll related queries.
• Process end-to-end payroll for colleagues, ensuring accurate and timely payments, complying with contractual and statutory obligations.
• Maintain and update employee records, including changes to pay, tax codes and deductions.
• Calculate and process statutory payments such as SSP, SMP, and SPP, ensuring compliance with payroll legislation with internal policies.
• Process payments, deductions and instructions from third parties, including DWP, HMRC and Court Orders.
• Assist in reconciling payroll reports, manual calculations, resolving exception reporting and discrepancies, and Year End.
• Work with the People Team to ensure accurate and timely on, and off boarding of starters, movers and leavers in the Club.
• Support with Auto-enrolment processing.
• Understand the rostering system as a source of payroll data feed.
• Assist the Payroll Manager with troubleshooting and resolving queries around payment, tax, pension etc.
• Support with ad hoc payroll processes including TUPE, closures and transfers.
• Assist with the completion of statutory returns.
• Providing support and administrative assistance to the People Team.
• Ensure data security, HMRC, GDPR, pension compliance is followed.
• Focus on continuous improvement, identifying and raising areas for process improvement, with a view to simplification and automation where possible.

We are looking for the following in applications:

• Level 2/GCSE Maths or equivalent
• Experience in delivering high volume, hands on, end to end payroll in a medium - large organisation
• Experience as a Payroll Administrator or in a similar role
• Experience in payroll systems e.g. iTrent
• Knowledge of payroll processing and relevant regulations, legislation and
• Statutory reporting requirements.

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years.

We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve:

Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week.

We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment.

We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

For this role, you must have evidence of the right to work in the UK.

Please upload your anonymised CV. We reserve the right to close the application process early.

Applications close: 14th August 2026

Service Centre Advisor

37.5 hours per week, working patterns available of Monday- Friday

plus 1 in 4 Saturdays (Jan-Aug) contracted and paid as overtime

£25,687.70 per annum

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring.

We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high?quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions?driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club.

Daily duties and responsibilities will include:

• Champion the value of Club membership by confidently communicating its benefits and proactively engaging non?members to drive membership growth.
• Handle all member and non?member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service.
• Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member.
• Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team.
• Be confident, and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound.
• To utilise skills of persuasion to encourage members to engage more with us or renew their membership.
• Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships.
• Consistently meet and exceed call?handling KPIs, contributing to the overall performance and success of the Service Centre.
• Drive customer satisfaction in line with Net Promoter Score expectations.
• To recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet with all relevant legislation including GDPR and payment processing.

We are looking for the following in applications:

• GCSE’s or equivalent to include English and Maths
• Competent with Microsoft packages
• Experience of working within a busy customer environment or team
• Experience of customer interactions, service and persuasive skills
• Develop a good working knowledge, process understanding and time management
• Excellent customer facing, relationship building and interpersonal skills
• Excellent standard of verbal and written communication both internally and externally
• Experience of sales through service and product knowledge

The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years.

We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve:

Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period).

We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment.

We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

For this role, you must have evidence of the right to work in the UK.

Please upload your anonymised CV

Applications close : 31st July 2026

Overview

DIGITAL MARKETING EXECUTIVE

Permanent contract Full time - £27,500 - £31,900kpa

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring.

We are recruiting for a Digital Marketing Executive. The successful candidate will be responsible for supporting the Digital Marketing Manager in maximising the performance of the Club's digital owned platforms (website and app) through the execution of best-in-class content publishing and the continuous application of Conversion Rate Optimisation (CRO) practices. This role is crucial for driving measurable improvements in traffic growth and booking conversion.

• Execute daily website content updates
• Analyse qualitative and quantitative website feedback to identify UX friction points
• Maintain and continuously train the Club's AI chatbot to improve accuracy and user flows
• Build A/B tests and report on results
• Support digital project rollouts by conducting User Acceptance Testing (UAT) and monitoring new feature releases

• GCSE/Level 2 equivalent in English
• Proven competency in Google Analytics (or equivalent web analytics platform)
• Experience successfully managing and publishing content via a Content Management System (CMS) and ensuring adherence to technical SEO best practices
• Experience utilising web commercial metrics (e.g., Conversion Rate, Bounce Rate, Exit Rate) to inform and optimise user journeys
• Experience liaising with key stakeholders, especially Product, Technical, and Design teams
• Exceptional communication skills with a strong track record of presenting data findings to non-technical audiences
• Full UK driving licence

We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve: 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week (after probation period).

We are keen to encourage expressions of interest from people currently under-represented within the Club, including but not limited to those from LGBT+ communities, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity. The Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.

For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV. Applications close: 21st July 2026.

The Camping and Caravanning Club is seeking a Digital Marketing Executive to support the Digital Marketing Manager in enhancing the performance of our digital platforms. You will publish content, run CRO practices, and drive traffic growth and bookings across the website and app.

The role requires strong analytics, CMS experience, SEO awareness, and collaboration with Product, Tech, and Design teams. Hybrid working with office and home days after probation.