42 jobs in Carlsberg Britvic

Operations & Insights Team Leader

Wolverhampton Carlsberg Britvic

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title: Operations & Insights Team Leader (Customer Service)

Location: Wolverhampton, WC1 – From January 2027, the location will be WV10

Job Length: 12 Month FTC – Full Time

Competitive Salary with extensive benefits:

  • Monthly product allowance – alcoholic & non‑alcoholic options available
  • Private Medical options
  • Life Assurance
  • Company bonus scheme
  • Access to 24/7 GP services
  • Enhanced pension contribution
  • Generous holiday (inc bank holidays)
  • Access to a range of high street discounts

Carlsberg Britvic is the largest multi‑beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK. As the Dynamic, Multi‑Beverage Powerhouse, we are united by a single, consistent goal: ensuring our people thrive.

About the role:

We are now recruiting for Operations & Insights Team Leader to ensure the customer service centre operates efficiently and delivers high‑quality customer service. The role will work closely with the Team Leaders and help meet service levels, quality standards and our business goals.

Role Responsibilities:
  • Lead, coach and develop the Operations & Insights team, ensuring high‑quality support across Customer Service.
  • Manage workforce planning, scheduling and resources to deliver service levels and operational efficiency.
  • Oversee day‑to‑day operations, resolving challenges quickly to maintain a positive customer experience.
  • Analyse performance data, KPIs and trends to provide actionable insights and promote continuous improvement.
  • Partner with Team Leaders to identify performance gaps and implement solutions that enhance service, quality and productivity.
  • Ensure operational processes, policies and quality standards are clearly communicated and consistently followed.
  • Build an effective culture, connecting individual and team objectives to wider business and customer goals.
  • Use data‑led insights to improve processes, systems, resource planning and overall operational effectiveness.
  • Collaborate with key stakeholders to support operational planning, change initiatives and business improvement projects.
  • Build an engaged, accountable and customer‑focused team focused on delivering high‑quality service.
Experience and Key Attributes:
  • Advanced systems skills, including SAP CRM, POE, Power BI, Mitel, and Excel.
  • Process‑focused and data‑driven, with the ability to identify trends and insights.
  • Experience in workload planning and resource management within a busy environment.
  • Solid organisational and prioritisation skills, balancing multiple demands while maintaining service levels.
  • Effective team leadership skills, with the ability to motivate, develop, and improve performance.
  • Continuous improvement mindset, focused on enhancing processes, efficiency, and customer experience.
  • Effective communication skills, able to present data and insights clearly to stakeholders.
  • Results‑driven, with priorities centred on process excellence and a positive customer experience.
  • Previous customer service and people leadership experience.
Our commitment to diversity equity & inclusion

We welcome applications from people of all backgrounds, identities, and experiences – including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed and inclusive practices are embedded in everything we do.

We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please let us know if you require any adjustments during the recruitment process.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Customer Service Operations & Insights Leader

Wolverhampton Carlsberg Britvic

Posted today

Job Viewed

Tap Again To Close

Job Description

Carlsberg Britvic is recruiting an Operations & Insights Team Leader to drive efficient customer service operations and high‑quality service delivery at Wolverhampton. The role partners with Team Leaders to meet service levels, quality standards and business goals, with a focus on data‑led insights and continuous improvement.

You will lead a skilled team, manage scheduling and resources, and ensure clear communication of processes and policies across the function.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Class 2 Driver | 26t Deliveries | £37k+OT + Benefits

Wolverhampton Carlsberg Britvic

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Carlsberg Britvic is seeking a Class 2 Driver based in Wolverhampton to join our logistics team. You will drive rigid lorries up to 26 tonnes and deliver stock to customers, while supporting drivers and warehouse colleagues in loading and unloading goods.

The role requires knowledge of the Highway Code, current CPC, and a strong focus on safety and customer service. A healthy benefits package accompanies this permanent position. #J-18808-Ljbffr

Is this job a match or a miss?
Apply Now

Class 2 Driver

Wolverhampton Carlsberg Britvic

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Job Title

Class 2 Driver

Location

Wolverhampton, WV10 0JR

Job Length

Permanent

Working Hours

48 hours per week. Working predominantly on a Monday to Friday basis, however, flexibility to work any 5 days in a 7 day period.

Salary

£37,418 with OT paid at 1.5 x salary

Extensive Benefits, including but not limited to
  • Monthly product allowance – alcoholic & non-alcoholic options available. £25 per month for full time or £13 per month for part time employees
  • Life Assurance – 4 x annual salary if enrolled in pension, 2 x if not enrolled
  • Company bonus scheme
  • Access to 24/7 GP services
  • Enhanced pension contributions - 5/6/7% matched contributions.
  • 33 days annual leave per year. Bank holidays are normal working days, 3 days allowance must be used to book off Christmas Day, Boxing Day and New Years Day.
  • Access to My Happy Hour (Reward Gateway) discount portal
  • Shares Incentive Plan – company matched contributions up to £55 per month
  • Employee ticket portal with chances to win a range of tickets to music and sporting events across the UK
  • Access to staff shop (at certain CBBV locations) to purchase discounted company products
  • Annual cycle to work scheme
  • Salary finance education and loans
  • Tusker car salary sacrifice scheme
About the role

Reporting to the Transport Manager, this role will play a key part of our success journey and you will have the opportunity to be involved in the following:

Role Responsibilities
  • Driving lorries up to 26 tonnes, delivering stock to our customers.
  • Supporting the Driver’s Mates and Warehouse team in loading/unloading stock.
  • Building brilliant working relationships with your customers and other departments.
  • Using your knowledge of the local region to safely deliver on time.
  • Holding health and safety at the forefront of all processes.
Experience and Key Attributes
  • A current and valid Class 2 Drivers Licence and CPC Drivers Card.
  • Up to date knowledge of the Highway Code and driving (health and safety) legislation.
  • Knowledge of local region.
  • Customer service
  • Manual handling experience and/or training desirable, however full training will be provided during induction.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Local Procurement Business Partner - Indirect

Hemel Hempstead Carlsberg Britvic

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

Job Title: Local Procurement Business Partner – Indirect

Location: Field Based – weekly travel expected to our head office in Hemel Hempstead, and other Carlsberg Britvic sites

Job Length: Permanent – Full Time

Competitive Salary with extensive benefits

Benefits
  • Monthly product allowance – alcoholic & non-alcoholic options available
  • Private Medical options
  • Life Assurance
  • Company bonus scheme
  • Access to 24/7 GP services
  • Enhanced pension contribution
  • Generous holiday (inc bank holidays)
  • Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Iced Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depots servicing customers up and down the UK.

About the Role

We are now recruiting for a Local Procurement Business Partner reporting into the Senior Local Business Partner Indirect Procurement, acting as the local representative for Regional Procurement.

Role Responsibilities
  • Oversee all indirect spend for Carlsberg Britvic.
  • Serve as the single point of contact for internal stakeholders on all procurement‑related queries.
  • Lead sourcing, tendering and negotiation activities to secure best‑value terms and conditions.
  • Drive effective local contract implementation and ensure maximum procurement value is delivered to the UK and Ireland P&L.
  • Work closely with local leadership, Regional/Global Category Managers and the Regional Procurement Operating Centre.
  • Participate in budget creation and adjustments, ensuring procurement value is reflected through a clear and transparent savings pipeline.
  • Ensure robust spend transparency and drive continuous improvements through competitive tenders and strong contract negotiation.
  • Champion compliance with procurement policies and bridge the gap between local business teams, central procurement and the Procurement Operating Centre.
  • Support change initiatives across the organisation, requiring strong change‑management capability and solid business acumen.
Experience and Key Attributes
  • Extensive experience in a strategic and tactical procurement at a local or regional level with a strong focus on Indirect spend categories (Services, Facilities Management, Maintenance, Repair & Operations and Capital Expenditure) is a necessity.
  • Experience within a FMCG business and matrix organisation is preferred.
  • Extensive Source‑to‑Pay expertise, including sourcing, RFx management, contract planning, and supplier relationship management.
  • Strong analytical capability across spend, demand, market, and industry insights, with solid financial acumen and proven negotiation results delivering net/P&L savings.
  • Skilled in cross‑functional project management and influencing specifications and demand.
  • Strong relationship‑building abilities and a reputation as a trusted role model and advisor.
  • Well‑versed in governance, policies, and procedures, with broad systems experience including SAP, Ariba, and other ERP/procurement tools.
  • Advanced user of Microsoft Office (PowerPoint, Word, Outlook, Excel).
  • Fluent in English (spoken and written).
Our Commitment to Diversity, Equity & Inclusion

We welcome applications from people of all backgrounds, identities, and experiences - including those of different races, ethnicities, genders, sexual orientations, ages, abilities, religions, and socioeconomic statuses. We actively seek to create a safe and inclusive environment for all of our colleagues, where diverse perspectives are welcomed, and inclusive practices are embedded in everything we do. We are happy to support accessibility needs, to ensure a fair and equitable experience for all candidates, so please let us know if you require any adjustments during the recruitment process.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Strategic Indirect Procurement Partner | Local Spend Leader

Hemel Hempstead Carlsberg Britvic

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

A leading beverage company is recruiting a Local Procurement Business Partner to oversee indirect spend and act as the main contact for procurement queries. This role involves leading sourcing, negotiation activities, and delivering maximum procurement value. The ideal candidate has strong tactical procurement experience in an FMCG context and excellent analytical and relationship-building skills. Extensive knowledge of procurement tools like SAP and Microsoft Office is essential, with a commitment to diversity and inclusion in the recruitment process.
#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Customer Service Advisor

Wolverhampton Carlsberg Britvic

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Job Title: Customer Service Advisor

Location: Wolverhampton, WV1 (from Jan 2027, will be WV10 7DJ)

Job Length: Permanent – Full Time

Salary: Competitive.

Benefits:

  • Product allowance – alcoholic & non alcoholic choices
  • Company bonus scheme
  • Life Assurance
  • 24/7 GP services access
  • Company pension contribution
  • Generous holiday (including bank holidays & trading)
  • High street discounts

Carlsberg Britvic is the largest multi‑beverage supplier in the UK. The business operates six production facilities and sixteen logistics depots across the country, serving a wide range of iconic brands such as Carlsberg, 1664, Poretti, Hobgoblin, Wainwright, J2O, Robinsons, Tango, London Essence and the Pepsi portfolio including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.

Role Responsibilities
  • Deliver an exceptional customer support service, maintaining a friendly manner.
  • Communicate with customers through inbound/outbound calls, chats, and emails.
  • Follow company procedures on customer responses.
  • Promote online digital applications to customers.
  • Manage multiple customer situations effectively, ensuring timely and accurate recording of information through online service portals.
Experience and Key Attributes
  • Recent call centre or customer‑facing experience desirable but not essential.
  • Self‑starter able to hit the ground running.
  • Team player with strong time‑management and workload independence.
  • Quick problem identifier, flexible thinker with strong resolution skills.
  • Excellent communication skills and sympathetic telephone manner.
  • Passionate about delivering high‑quality customer‑focused services.
  • Strong administrative, IT, and organisational skills; experienced with MS Office.

Interested in joining our newly formed business? Apply today and a member of the recruitment team will be in touch.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Insight Manager: Data-Driven Operations & Reporting

Tamworth Carlsberg Britvic

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Carlsberg Britvic in Tamworth is seeking an Insight Manager to deliver reporting and actionable insights across Customer Operations and the asset estate. You will partner with stakeholders and leadership, translate data into meaningful trends, and support strategic decision-making through regular forums.

You will maintain and improve Oracle data structures, produce stock and financial reporting, drive efficiency, own scorecards, and present insights in leadership meetings.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Customer Experience Specialist – Multibrand Support

Wolverhampton Carlsberg Britvic

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

Carlsberg Britvic is seeking a Customer Service Advisor in Wolverhampton to provide exceptional customer support across calls, chats, and emails. You will follow established procedures, promote digital applications, and ensure accurate information is recorded in our service portals.

The role emphasizes a proactive, team-oriented approach with strong communication, administrative, and IT skills to deliver high-quality customer-focused services.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now

Class 2 Driver | £37k+ OT, 33 Days Leave & Benefits

East Midlands Carlsberg Britvic

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

Carlsberg Britvic is recruiting a Class 2 Driver to join our Mansfield operation. Reporting to the Transport Manager, you will drive up to 26 tonnes, deliver to customers, and support the warehouse team with loading and unloading.

The role requires a valid Class 2 Licence and CPC Driver Card, good knowledge of the Highway Code, and a customer‑focused approach. You’ll work mainly Monday to Friday with flexibility to cover a 5 out of 7 pattern, and enjoy extensive benefits and pension support.

#J-18808-Ljbffr
Is this job a match or a miss?
Apply Now