14 jobs in Connect Recruitment

Job Title: Business Development Executive

Working the Windsor office and conducting site visits across England and Wales

Overview:

1. You will be conducting site visits to potential borrowers at their place of business to assess if we are proceeding to a lending decision.

2. You will be assessing director behaviour, business sector and collating any further documentation required to determine your final lending decision.

3. You will be looking at the risks involved with the business and put these factors towards the lending decision.

4. The information that is gathered at the underwriting stage will also support you to conduct the visit.

 5. You will be required to present the site visit findings to the Loan Sales Manager along with your business decision as to whether we should approve the lending decision.

6. You will be required to build a business relationship with the director(s) you meet during your site visits to enable a solid line of communication. You be required to make contact directly with the director(s) to confirm, re-arrange and ensure that the director has all necessary documents and proof prepared for their visit.

 7. A strong understanding of commercial lending, risk assessment and financial analysis is required.

8. Absolute professionalism whilst representing the company is essential.

9. Strong time management is vital in this role.

Role Responsibilities

• Support the underwriting team by underwriting cases when you are not out on the road.

• Maintain an understanding of and comply with all relevant lending regulations, including those from financial regulatory bodies and internal lending policies.

• Upon completion of the site visit, ensure you carry out a post visit meeting with the Loan Sales Manager, at this stage you must ensure you raise any red flags/ concerns regarding the business we are considering lending to.

 • Evaluate creditworthiness and risks of loan applicants by analysing financial data including income, financial statements, and collateral when underwriting cases.

• Provide excellent customer service by promptly responding to questions and concerns from loan applicants, explaining the loan application process, and communicating decisions effectively.

 • Keep yourself updated on loan products, underwriting standards, and collections procedures.

• Ensure all documentation and ID Verification checks are prepared and completed to a satisfactory standard before submitting the case to the lending department.

 • Be able to operate with proficiency CRM systems and keep accurate notes and documentation.

 • Make it your responsibility to know your customers.

Requirements:

• Use of own car as you will be required to drive to our customers (monthly car allowance).

 • Confident, friendly and a professional manner is required at all times as you will representing the company when onsite visits.

 • Excellent interpersonal and communication skills.

• Excellent analytical and decision-making abilities.

• Knowledge of loan compliance and regulatory standards.

The CRM & Direct Sales Team Leader plays a key role in supporting customer retention and lifecycle management. This role is responsible for coordinating the customer database and executing targeted marketing campaigns to contact End of Contract customers and encourage renewal. Leading a small delivery team of two, the Team Leader will ensure campaigns are deployed efficiently and accurately. The successful candidate will work closely with the Brand Relationship team to deliver brand-aligned campaigns and gather customer feedback to help improve future conversion rates. Additionally, the Team Leader will drive proactive lead management, spearheading ad hoc initiatives and tactical campaigns specifically designed to optimize customer lead conversion across the business.

The successful candidate will have the following skills -

• Experience within lead finalisation, automotive, finance, insurance, fintech, or data-rich consumer services is highly desirable (direct automotive experience is not required).
• A strong commercial mindset with a proven track record of converting database engagement into measurable financial results.
• Hands-on experience with marketing automation platforms, database segmentation, and analytics tools. Experience connecting paid acquisition channels to CRM is advantageous.
• Excellent written communication and copywriting skills, with the ability to tailor messaging to distinct consumer segments.

The Brand Relationship & Value-added products Senior Specialist will operate in two key areas - management of insurance/value-added products (VAPs) and a few of our OEM partnerships within the UK market.

On the insurance side, this will include new product development, owning supplier relationships with third party insurers / product owners and ensuring profitability of all VAP’s sold with, or separate to, a finance agreement.

On the brand side, they will hold responsibility for the pricing of Retail finance campaigns, provision of ongoing commercial reporting & analysis of brand performance, drafting of retailer communications and day-to-day interactions with our OEM contacts.

This role therefore requires a diverse skillset – adept at working with numerical data & mathematical calculations whilst also having strong interpersonal skills.

The Brand Relationship team is the hub of commercial activity within the organisation & therefore the scope of this role is far reaching & will include a variety of tasks & exposure around the wider business. This will require confidence to build close working relationships with brand partners externally as well as various internal departments.

This role will be based at the head office in Slough on a hybrid basis of home and office work. Partner visits, attendance to industry events and travel to other business areas in the region may be required from time to time.

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:

• Bachelor's degree or equivalent education
• Strong working knowledge Microsoft Excel (including formulas & graphs for data analysis), Word & PowerPoint
• Adept at working with numerical data & mathematical calculations
• Confident interpersonal & communication skills; ability to build working relationships
• Meticulous attention to detail
• Excellent organisational and time management skills
• Ability to thrive in a fast-paced environment and adapt quickly

We are looking for someone with a strong mix of numerical skills  (Excel) and interpersonal confidence to manage our OEM partners and Value added product portfolio.

We will respond to your application within 7 days for this vacancy. If you have not received a reply in this time, we will keep your CV on file and contact you when a suitable vacancy arises.

Connect Recruitment is seeking a Compliance Manager to support the Head of Compliance & MLRO in implementing and maintaining the Compliance Framework across UK entities. The role provides day-to-day leadership of the Compliance function and acts as the operational lead for compliance oversight and remediation activities.

The role is hybrid, with regular UK travel to support Regional Compliance Managers, engage with stakeholders and represent the Compliance function where appropriate.

Job Description:

We are seeking a detail-oriented and organised individual to join our Legal Administration Team as a This role involves logging customer complaints into the software system, as well as ensuring the proper handling and tracking of case documentation. The ideal candidate will have strong administrative skills, be proficient in data management systems, and maintain a high level of accuracy in logging and tracking customer cases.

Key Responsibilities:

• Complaint Logging
• Document Handling:  
• Customer Data Management:
• Case Entry
• Case Uploading & Acknowledgment:  
• Master Commission Spreadsheet Management:  
• Efficiency & Accuracy:  

• Key Requirements:

• Proven experience in administrative roles, preferably in a legal or complaints management environment.
• Familiarity with logging systems, such as Respond or similar case management software.
• Strong organisational skills and the ability to handle multiple cases simultaneously.
• Proficiency in data management systems and the ability to navigate and update customer records efficiently. (Training will be given on the systems)
• Excellent written and verbal communication skills to effectively request missing information and communicate with internal teams and external partners.
• Ability to meet a daily minimum requirement of 50 logged cases with accuracy and efficiency.
• Strong attention to detail and commitment to ensuring the accurate handling of complaints.

Additional Information:  

This is a full-time role, and the minimum requirement is to log 50 cases daily per administrator. The position is based in a fast-paced legal team, and the successful candidate must be able to adapt to evolving systems and workflows.

Ongoing Temp HYBRID 2 days WFH

The Compliance Manager supports the Head of Compliance & MLRO in the implementation and maintenance of the Company’s Compliance Framework across all UK entities.

The role provides day-to-day leadership of the Compliance function, acting as the primary operational lead for compliance oversight activities, intermediary oversight, compliance monitoring and regulatory implementation. The Compliance Manager will deputise for the Head of Compliance where appropriate and ensure the effective delivery of compliance activities across the business.

The role is hybrid, combining strategic oversight with operational leadership. Regular travel throughout the UK will be required to support Regional Compliance Managers, undertake compliance reviews, engage with business stakeholders and retailers, and represent the Compliance function where appropriate.

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS

• Educated to a degree level - Bachelor's degree in finance, risk management, business administration, or a related field.
• Significant experience within a Compliance, Risk or Internal Audit function within Financial Services.
• Strong working knowledge of FCA regulation, Consumer Duty and the UK regulatory framework.
• Experience of intermediary oversight and second-line compliance monitoring.
• Experience of leading compliance reviews and regulatory remediation activities.
• Experience of managing and developing teams.
• Excellent stakeholder management skills with the ability to influence at all levels.
• Strong written communication skills with experience preparing reports for senior management and governance committees.
• Excellent organisational skills with the ability to manage multiple priorities.
• Willingness to travel extensively throughout the UK.
• Full UK Driving Licence is essential.
• The ability to drive teamwork and develop team members.

As an Internal Audit Temp, you will work for a leading Bank focused on the automotive sector. You will be responsible for supporting the delivery of the audit plan through leading audit activities from planning to conclusion, collaborating with management on improving control effectiveness and reporting to the leadership team. You will be expected to support the team’s active involvement in the risk management process and to inspire change and continuous improvement, whilst upholding professional standards in internal auditing.

• 3-5 years’ experience in an audit role, preferably in financial services/ banking.
• Good knowledge of local regulations, with reference to consumer financing activities, transparency, anti-money laundering, and insurance.
• Independent and objective outlook with the ability to challenge accepted ways of doing things and assessments of risks in a constructive and professional manner.
• Enthusiasm for internal audit and strong desire to excel in the role.
• Able to apply the Internal Audit conduct rules (confidentiality, integrity, competence, transparency, and objectivity).
• Exposure to Accounting and operational systems desirable.
• Inquisitive mind to stimulate the natural disposition for quantitative analysis.
• Logic and determination to support the practical approach to problem solving.
• Share openly ideas and opinions and not afraid to challenge and lead change in the environment as well as adjusting to it.
• Comfortable working under pressure.
• Good communication skills, both written and verbal.
• Proficiency with business productivity tools such as Microsoft Office (Power Point, Excel, Word).

You will be responsible for responding to and processing all customer/dealer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day to day actions ensure compliance of all regulatory requirements and industry standards. To enhance the brand through continued commitment to the organisation's vision and values.

PRINCIPAL ACCOUNTABILITIES:

• Address, investigate and resolve all complaints promptly, meeting regulatory deadlines.

• Own all customer issues through to resolution.

• Liaise professionally with Retailers and Manufacturer teams as appropriate.

• Respond to the Financial Ombudsman Service timely and appropriately.

• Update the Contract Management System and Complaints database accordingly and in a timely manner.

• Ensure Team Leader is aware of potential issues associated with work queues, delays and complaint trends.

• Provide complaint summary that advises the SMT of current status of complaints, detailing costs/losses to the business.

• Adhere to formal regulatory processes and policies.

• Work effectively with colleagues in support functions around the business to gain resolution to complaint.

• Monitor own performance to ensure adherence to targets, deadlines and procedures.

• Responsible for meeting individual performance targets and management of cases.

• Participate in department/business projects to generate innovative ideas that add

• Continually develop own knowledge and skills to ensure the correct information and fair outcomes are provided to Customers.

• Such other duties as management may from time to time reasonably require.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:

• Resolving complaints through a final response letter (Essential)

• Proven track record of working with and handling complaints (Essential)

• Experience of Financial Ombudsman Service complaints (Preferred)

• Experience in the automotive or consumer finance industry (Preferred)

• Strong telephony expertise within a contact centre or similar environment (Preferred)

• Familiarity with relevant regulations and legislation (Preferred)

• Minimum of A levels or equivalent

IT SKILLS PROFILE:

• · Excel and Word to Intermediate level
• · Workflow management

• · Workflow management

Job Title:    Collections Specialist (Early)

PURPOSE SUMMARY:

To assist the department in collection of accounts that are between 1-90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date to achieve monetary goals and assists customers to ensure a solid credit history.

PRINCIPAL ACCOUNTABILITIES:

• Responsible for volume outbound and inbound calls
• Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
• Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
• Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down

KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:

• Educated to A Level Standard or equivalent
• At least 2 years’ experience within a Collections, customer service role within a call centre environment preferred
• Experience in the automotive or consumer finance industry preferred
• Excel and Word – intermediate level

This is an office based role SL1 with HYBRID after training WFH 2 days a week 37.5 hours a week