21 jobs in Culligan UK limited

Culligan UK limited is looking for a driven Business Development Manager to lead new business development efforts. This role focuses on building and maintaining a high-quality sales pipeline, targeting key decision-makers, and delivering robust revenue growth.

The successful candidate will enjoy competitive benefits, including a sales incentive scheme, car allowance, and comprehensive holiday entitlements.

As an Onboarding Advisor you will play a key role in supporting the sales team and providing excellent customer service. This position involves processing orders, responding to customer queries, and ensuring customers have a seamless experience from order placement to delivery. The role requires a high degree of customer interaction and attention to detail in order processing and after-sales support.

• Act as the first point of contact for customers via phone and email, addressing inquiries and resolving issues promptly.
• Ensure timely and professional follow-up with customers to confirm satisfaction and address any outstanding concerns.
• Process and confirm customer orders with accuracy, ensuring timely communication regarding order status and delivery times.
• Update and maintain customer information in the company's CRM system, ensuring accuracy and completeness of data.
• Coordinate with relevant departments to ensure after-sales service is handled swiftly and efficiently.
• Perform any additional duties as assigned by management, which may evolve based on the needs of the company.

• Customer-focused mindset with the ability to build strong relationships.
• Attention to detail.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Self-motivated and proactive, with strong team collaboration skills.
• Positive and patient attitude when dealing with customer concerns.
• Ability to work independently and as part of a team.
• Able to handle diverse & competing priorities effectively.

Monday-Friday 8:45am-17:00pm

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to ongoing learning and development via our online learning platforms
• Onsite parking available
• Life Assurance Scheme

The Sales Operations Specialist serves as a strategic business partner to a designated business unit and enterprise sales vertical, driving operational excellence, forecast accuracy, and revenue performance. Acting as the link between Sales Leadership and the broader Sales Operations function, this role combines deep business unit support with enterprise-wide strategic initiatives.

This is not a traditional reporting role. The successful candidate will use data, process expertise, and commercial insight to influence decision-making, optimize sales performance, challenge assumptions, and help drive predictable revenue growth.

Sales Forecasting & Pipeline Management

• Own and maintain weekly pipeline and forecast dashboards, providing visibility into coverage, velocity, stage progression, conversion rates, and deal health.
• Partner closely with Enterprise Sales Leaders during forecast reviews, delivering data-driven insights and recommendations on commit, best-case, and upside opportunities.
• Monitor pipeline waterfalls against forecast expectations, proactively identifying gaps, risks, and opportunities.
• Analyse pipeline coverage by segment, territory, account executive, and product line to ensure sufficient pipeline generation and future revenue attainment.
• Improve forecast accuracy through trend analysis, historical performance reviews, and risk assessment.

Opportunity Management & Deal Governance

• Support weekly deal inspection and pipeline review sessions with detailed opportunity analysis and supporting data.
• Develop and maintain deal health frameworks to identify stalled opportunities, missing sales activities, weak progression signals, and execution risks.
• Challenge forecast assumptions, close dates, and deal values using historical conversion data and comparable deal analysis.
• Manage executive-level swing deal tracking for strategic opportunities with significant revenue impact.
• Analyse customer acquisition costs (CAC), lifetime value (LTV), pricing structures, and deal profitability to support commercial decision-making.

Sales Performance & Business Insights

• Deliver weekly, monthly, and quarterly business performance reporting for Sales Leadership.
• Create and maintain sales performance scorecards, including attainment, productivity, activity metrics, pipeline generation, and CRM health indicators.
• Produce actionable insights that identify performance trends, operational bottlenecks, and revenue acceleration opportunities.
• Prepare executive-ready materials for Weekly Business Reviews (WBRs), Monthly Business Reviews (MBRs), and Quarterly Business Reviews (QBRs).
• Conduct ad hoc commercial and operational analysis to support strategic decision-making.

Strategic Sales Partnership

• Act as the primary Sales Operations partner for assigned business units and sales leaders.
• Lead regular business performance reviews, proactively driving discussions rather than responding to reporting requests.
• Translate business challenges into structured analytical frameworks and operational improvement initiatives.
• Serve as the trusted source for sales performance data, ensuring consistency, accuracy, and credibility across reporting.
• Build strong stakeholder relationships through reliable delivery, commercial understanding, and strategic insight.
• Sales Operations & Revenue Growth Initiatives
• Contribute to high-impact Sales Operations programmes that improve productivity, scalability, and revenue performance across the organisation:

Territory & Capacity Planning

• Model territory structures, account allocation strategies, and sales coverage plans.
• Support quota setting and headcount planning through data-driven capacity modelling.
• Identify opportunities to optimise sales resource deployment and productivity.
• Incentive Compensation & Performance Management
• Model compensation plan scenarios and assess potential business impact.
• Build commission and payout calculators to support plan administration and leadership decision-making.
• Analyse incentive effectiveness and alignment with organisational objectives.
• Win/Loss & Revenue Effectiveness Analysis
• Conduct win/loss analysis to identify performance drivers, competitive threats, and sales execution opportunities.
• Partner with sales teams to understand deal outcomes and recommend improvements to sales strategy.
• Produce actionable recommendations that improve conversion rates and revenue attainment.

Market & Commercial Intelligence

• Support market sizing, TAM/SAM analysis, and sales opportunity planning.
• Benchmark business performance against internal and external metrics.
• Provide competitive insights that support go-to-market strategy and sales planning.

Requirements

• 3-5 years experience in sales operations, revenue operations, FP&A, or commercial analytics
• Advanced Excel/Google Sheets skills: pivot tables, VLOOKUP/INDEX-MATCH, scenario modelling, data visualization
• Salesforce or equivalent CRM experience: comfortable building reports, understanding pipeline mechanics, data hygiene
• AI tech stack experience and exposure: process automation and optimisation
• Commercial acumen: you understand how sales works - pipeline, forecasting, quotas, territories, comp plans
• Communication skills: can present insights to executives, write clear recommendations, facilitate difficult conversations
• Intellectual curiosity: you dig into 'why' not just 'what'; pattern recognition; love solving puzzles
• Self-directed: don't need handholding; proactive not reactive; manage your own workload

Benefits

• 25 days' holiday + Bank Holidays
• Company Pension scheme
• Company Sick Pay (after qualifying period)
• Cycle to Work scheme available
• Employee rewards and discounts
• Option to join Health Care Cash Plan
• 24/7 365-day access to Employee Assistance Programme through Health Assured
• Access to on-going learning and development with our online learning platform
• Free onsite parking
• Life Assurance

We're excited to welcome a motivated Water Delivery Technician to join our team at Culligan in our Service Centre in Haydock!

In this role, you'll have the opportunity to make a real difference by providing excellent service to our valued customers whilst ensuring our bottles are delivered on time, bottled water coolers are installed & sanitized correctly and collecting equipment & bottles from customer sites.

This is a great opportunity to join our field operations team and start a career at Culligan.  We offer ongoing training and development, providing opportunities for progression with structured training programmes. 

Support our mission to give people instant access to cleaner, safer, better-tasting water through our unparalleled expertise in sustainability, science, and service.

Hours of Work: Monday-Friday 7:00am-5:00pm

What this role involves:

• Complete daily vehicle checks.
• Multi drop of (20kg) water containers at a variety of customer locations.
• Sanitize and exchange Bottles Water Coolers
• Engage with customers to grasp their needs whilst delivering outstanding customer service
• Playing a vital role in ensuring the smooth running of our Service Centre

• Documenting all sanitization & delivery activities via handheld device

Requirements

• Full and valid driving license with a maximum of 6 points (none of which are for dangerous or careless driving)
• Minimum of 2 years' driving experience
• Excellent communication skills and the ability to build rapport with customers.
• Ability to be able to follow timed delivery schedules

Benefits

• Monday - Friday Days working pattern 
• 23 days' holiday + Bank Holidays - increasing with long service
• Enhanced Maternity, Paternity, Shared Parental and Grandparent leave  
• Company Pension scheme 
• Company Sick Pay 
• Shopping discounts with Perks at Work 
• 24 hours access to Employee Assistance Programme  
• Volunteering Day 
• Employee support network and mental health assistance
• Opportunity for Career Progression

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

• Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
• Manage your own caseload, taking full ownership of complaints from initiation to resolution.
• Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
• Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
• Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
• Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
• Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
• Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
• Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

• Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
• Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
• Excellent oral and written communication skills, with high standards of grammar and attention to detail.
• Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
• Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
• Competence in using Microsoft Office tools, including basic skills in Excel and Word.
• Strong knowledge of IFS and Service Cloud systems.
• Ability to work independently with minimal supervision while also being an effective team player.

Benefits

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on-going learning and development via our online learning platforms
• Onsite parking available
• Life Assurance Scheme

Culligan UK limited is seeking an Onboarding Advisor to support the sales team and provide excellent customer service. This role involves processing orders and ensuring a seamless experience from order placement to delivery.

The ideal candidate will have a customer-focused mindset, attention to detail, and the ability to handle high-pressure situations. Benefits include 23 days holiday plus bank holidays, a pension scheme, and ongoing learning opportunities.

We are seeking a commercially driven CRO Manager to own our conversion rate optimisation journey. Conversion optimisation is the key to delivering our ambitious growth targets and sits at the heart of everything we do on site in order to acquire and retain customers.

As part of our growing global Digital team, you’ll help shape best‑in‑class personalisation journeys that drive conversion. You’ll support our Performance Marketing Manager and eCommerce Manager in embedding CRO principles across our multiple domains ensuring that every decision is backed by insight, and every improvement is validated through testing.

Our CRO manager supports conversion initiatives by thoroughly understanding our audiences, identifying quality segments, spotting opportunities to move faster and working across multiple teams to ensure cohesiveness and maintain agreed objectives. They live and breathe data, identify conversion improvement opportunities or threats on a daily basis and are involved in initiatives from the start but also own monitoring and reporting from “go live”.

This is a fast‑paced environment where curiosity, initiative and a willingness to get stuck in are valued

Strong strategic thinking with deep understanding of user behaviour, digital performance metrics and conversion theory

Experience working with marketing teams and developers to support campaigns through website and landing page development.

Solid experience in CRO / experimentation roles

Strong knowledge of tools like VWO

Advanced experience with GA4 (essential) and ideally Piwik Pro

Strong analytical thinking - confident with data, testing logic and statistical significance

Ability to translate insight into commercial recommendations

Basic understanding of HTML / CSS / JavaScript

5–8 years of experience in CRO of optimising journeys

Proven expertise across tools like GA4 and VWO

Experience collaborating on campaigns with multi‑disciplinary stakeholders to deliver commercial benefits

Hands‑on knowledge of analytics, tracking, and attribution tools

Track record of delivering measurable commercial outcomes

Experience managing agencies and cross‑functional stakeholders

Strategic & Commercially Minded – connects marketing activity to revenue and business growth

Performance-Driven – relentless focus on ROI, efficiency, and outcomes

Hands‑On & Accountable – takes ownership from strategy through to execution

Data‑Led Decision Maker – uses insight, testing, and analytics to guide actions

Advanced Measurement Mindset – understands attribution, incrementality, and forecasting

AI & Automation Aware – leverages tools and automation to scale performance

Collaborative & Influential – builds strong relationships across teams

Agile & Outcome-Oriented – adapts quickly and focuses on impact

Responsible & Ethical – applies high standards in privacy, compliance, and brand protection

• Own the CRO strategy & roadmap, prioritisation and reporting, using funnel analysis to drive measurable uplifts to conversion rate.
• Ownership of the experimentation framework (hypothesis creation, backlog management, velocity targets)
• Types of testing (A/B, multivariate, server‑side vs client‑side)
• Governance (QA processes, avoiding test pollution, documentation)
• Personalisation at scale, delivering curated and customised user journeys across B2C and B2B
• Work hand‑in‑glove with our eCommerce and Performance Marketing Managers to drive improved paid media and website performance across our numerous domains.
• Continuously monitor and analyse growth metrics and campaign performance, turning data into clear insights and bold ideas that unlock new opportunities for optimisation and impact.
• Immerse yourself in the strategic thinking and decision making of our paid team and agencies, collaborating closely to launch high quality landing pages that stay aligned with campaigns, respond quickly to changing marketing needs and deliver engaging user experiences.
• Manage and lead multiple landing page initiatives from idea through to launch and optimisation, coordinating to keep work prioritised, visible and moving quickly while ensuring projects achieve clear goals and measurable impact.
• Balance fast moving trading activity with longer term growth strategy, enjoying the variety of switching between rapid experimentation and bigger strategic opportunities.
• Funnel analysis, ensuring all areas of customer journey is optimised in data‑driven fashion.

• 25 days holiday plus bank holidays
• Holiday purchase scheme available
• Pension – Salary exchange Scheme
• Life Assurance
• My Culligan benefits -Discount platform
• Culligan Product discounts
• Employee Assistance programmeOngoing Training and Development
• Enhanced maternity, paternity, and grandparent leave

Culligan UK limited is seeking a CRO Manager to lead conversion rate optimisation efforts critical for growth. The role requires 5–8 years of CRO experience and working knowledge of analytics tools like GA4.

As part of a global team, you'll own the CRO strategy, manage testing frameworks, and collaborate effectively across departments. Benefits include 25 days holiday, pension scheme, and ongoing training.

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world class service and innovative water solutions for the last 80 years.

As an Onboarding Advisor you will play a key role in both supporting the sales team and providing excellent customer service. This position involves processing orders, responding to customer queries, and ensuring customers have a seamless experience from order placement to delivery. The role requires a high degree of customer interaction and attention to detail in order processing and after-sales support.

What this role involves:

• Act as the first point of contact for customers via phone, and email, addressing inquiries and resolving issues promptly.
• Ensure timely and professional follow-up with customers to confirm their satisfaction and address any outstanding concerns.
• Process and confirm customer orders with accuracy, ensuring timely communication regarding order status and delivery times.
• Update and maintain customer information in the company's CRM system, ensuring accuracy and completeness of data.
• Coordinate with relevant departments to ensure after-sales service is handled swiftly and efficiently.
• Perform any additional duties as assigned by management, which may evolve based on the needs of the company.

Working Hours: Monday-Friday 8:45am-17:00pm

Requirements

• Customer-focused mindset with the ability to build strong relationships.
• Attention to detail.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Self-motivated and proactive, with strong team collaboration skills.
• Positive and patient attitude when dealing with customer concerns.
• Ability to work independently and as part of a team.
• Able to handle diverse & competing priorities effectively

Benefits

• 23 Days Holiday + Bank Holidays
• Company Pension Scheme
• Company Sick pay (after qualifying period)
• Cycle to Work Scheme Available
• Employee Reward & Discount Platform
• 24/7 access to Employee Assistance Program through Health Assured
• Access to on-going learning and development via our online learning platforms
• Onsite parking available
• Life Assurance Scheme