7 jobs in Employal

Employal is seeking a Technical Support Manager based in Glasgow, offering a hybrid working model of three days in-office per week. This role focuses on leading the technical support team to enhance customer satisfaction and operational performance.

Key responsibilities include managing escalations, optimizing workflows, and driving continuous improvement within the support function. Ideal candidates will have experience in a technical support environment and a passion for team development. Competitive salary ranges from £35,000 to £40,000 per annum.

Glasgow, Hybrid (3 days a week in the office)

Full Time, Permanent

My client is a well-established SaaS business trusted by leading global brands. As they continue to scale, they are looking to recruit an experienced Technical Support Manager to bring structure, performance focus and operational discipline to their technical support function.

This is an exciting opportunity to take ownership of an established support team and play a key role in shaping how support is delivered to a growing customer base. You will be responsible for improving processes and ensuring a consistently high standard of service across a complex technical environment.

We are looking for a hands‑on leader who thrives on bringing structure to busy operations, developing teams, and implementing data‑driven ways of working. You will oversee technical support activity, manage escalations, and optimise workflows.

If you enjoy leading, driving continuous improvement, and making an impact within a growing technology business, this is an opportunity where you can truly make your mark.

• Leading, mentoring, and developing existing team
• Driving SLA performance, customer satisfaction, and first‑contact resolution
• Managing technical escalations for key enterprise customers
• Implementing support processes, workflows, and troubleshooting frameworks
• Analysing support trends and identifying opportunities for continuous improvement
• Collaborating cross‑functionally to improve customer experience and product performance
• Manage the day‑to‑day operation of the IT helpdesk, ensuring tickets are
• Maintain and improve IT policies, support procedures, knowledge base articles, and internal documentation.

This role would suit someone with previous experience leading a technical support team, who enjoys creating structure, improving processes, and developing high‑performing teams. You will be passionate about delivering service, managing technical challenges, and driving operational excellence within a growing SaaS business.

• Previous experience leading a technical support or service desk team couple with a ‘hands on’ mindset
• A background within SaaS, IoT, software, technology, or hardware‑enabled businesses is desirable but not essential
• Experience managing escalations and customer‑facing technical issues
• A passion for coaching, mentoring, and developing team performance
• Experience improving support processes, ticket management, and service delivery metrics
• Excellent communication skills and the confidence to engage with stakeholders at all levels
• A proactive, solutions‑focused mindset with a desire to drive continuous improvement

• Competitive salary of £35,000 - £40,000 per annum
• Hybrid working – 3 days per week in the Glasgow office
• Be part of an exciting period of growth, including a brand‑new office development and continued investment in technology and infrastructure
• The opportunity to shape and influence a growing support function
• Direct exposure to senior leadership and strategic decision‑making
• A collaborative and supportive working environment
• The chance to work with innovative technology delivering real‑world value to customers

Employal is looking for a Finance Assistant to join their award-winning accountancy practice in Leicester. This role is office-based from Monday to Friday, 9:00am-5:00pm, where you will be supported by full training.

Key responsibilities include maintaining ledgers, assisting with bank reconciliations, and providing general administrative support to the finance team. Ideal candidates will have at least 12 months of administrative experience and possess excellent communication skills.

Finance Assistant Leicester - Office Based Monday to Friday, 9:00am-5:00pm £25,000 per annum

Finance experience is not essential - full training will be provided. Our client is a well-established, award-winning accountancy practice ideally located within walking distance of Leicester Train Station. With several offices across the UK, they are now seeking an experienced administrator to support their expanding finance team.

• Maintaining client, supplier and nominal ledgers, including regular data entry and updates.
• Assisting with bank reconciliations and resolving discrepancies.
• Supporting invoicing and billing processes, including raising invoices and issuing statements.
• Recording and reconciling petty cash transactions.
• Assisting with credit control activities, including monitoring outstanding balances and chasing payments.
• Minute taking, office supplies management including service coordination
• Maintaining accurate financial records, both electronic and paper-based
• Filing and organising financial documentation to ensure audit readiness and compliance.
• Liaising with internal departments and external suppliers or clients regarding finance-related queries
• Providing general administrative support to the finance team and assisting with ad hoc finance tasks as required

• Must have a minimum of 12 months experience in administration
• Good organisation and time management skills
• Ability to prioritise and meet deadlines
• Excellent communications skills, both written and verbal
• Confidence with Microsoft packages, knowledge of financial systems is a bonus

Director - Employal National Recruitment

SaaS

Remote

We are seeking a highly motivated and results-oriented Sales Development Representative (SDR) to join our client’s international sales team. This role is integral to expanding market reach by identifying, qualifying, and engaging prospective clients that align with the company’s Ideal Customer Profile. The successful candidate will play a key part in driving business growth within the digital marketing and paid search sector.

• Identify and qualify potential clients through research, industry directories, and digital channels.
• Conduct targeted outreach (email and telephone) to senior decision-makers, including C-level executives.
• Arrange introductory meetings and product demonstrations.
• Build and maintain strong relationships with prospective clients, understanding their challenges and positioning tailored solutions.
• Manage all opportunities within the sales pipeline using CRM software, ensuring accurate and timely updates.
• Collaborate with internal sales and marketing teams to align strategies and share insights.
• Consistently achieve or exceed lead generation and meeting targets.

• Minimum of 2 years’ experience in sales or business development, ideally within digital marketing or online marketplaces.
• Demonstrated track record of achieving and surpassing sales targets.
• Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Highly organised, with proficiency in CRM systems (e.g., Pipedrive) and sales prospecting tools (e.g., Apollo).
• Knowledge of affiliate marketing and challenges related fraudulent activities online.

• Proactive and self-motivated, with a strong sense of ownership.
• Results-driven, with the ability to work independently in a fast-paced environment.
• Adaptable, resilient, and eager to learn.
• Inquisitive, with a genuine interest in understanding client industries and business models.

• A competitive package.
• Remote working flexibility with international exposure.
• The opportunity to contribute to the growth of a leading organisation in the digital marketing space.
• A collaborative and supportive working environment.