74 jobs in Focus Group

Focus Group is hiring a Service Delivery Specialist to be the primary contact for named customers, ensuring ICT services are delivered to agreed SLAs and high-quality experience. The role blends customer relationship management with proactive governance and continuous service improvement across lifecycle.

The ideal candidate brings strong communication, multi-location collaboration, and solid IT infrastructure knowledge.

We’re Hiring – Service Delivery Specialist Salary – Up to £45,000 (DOE) Location - Shoreham, Birmingham, Derby or Manchester (Hybrid) Travel - Occasional travel will be required Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

We’re looking for a Service Delivery Specialist to act as the primary point of contact for assigned customers, ensuring ICT services are delivered consistently, professionally, and in line with agreed service levels. The role combines strong customer relationship management with proactive service governance, driving continuous improvement and a high-quality customer experience throughout the service lifecycle.

• Serve as the primary contact point for named customer accounts
• Respond to customers in accordance with Focus Group's documented procedures, established practices, and company values
• Act as an internal advocate for customers, ensuring feedback and needs are communicated to product and service teams
• Establish and maintain clear, professional relationships internally and with customer stakeholders
• Plan and communicate shifting priorities effectively, ensuring commitment levels are maintained
• Support communication and aid with planned works and maintenance activities
• Maintain awareness of complaint handling processes and track customer complaints through to resolution
• Maintain Service Operations Manuals or customer profile documents for named accounts
• Maintain accurate records of delivered services and customer interactions in appropriate systems
• Ensure contractual Service Level Agreements (SLAs) are reported against and managed, progressing any service credits payable in line with contractual terms

• Ability to manage multiple priorities in a fast-paced environment
• Excellent telephony skills with strong communication abilities, both written and verbal
• Customer-facing experience at all levels with proven track record in customer relationship management
• Effective collaboration with team members across different locations using virtual communication tools
• Strong administrative and reporting skills
• Understanding of risk management for protecting clients and service providers
• Broad technical understanding of IT infrastructure, Cloud services, networking, and security
• Strong communication and stakeholder management skills at various levels
• Experience operating in a fast-changing environment
• Familiarity with service management tools (e.g., ServiceNow, Monday.com, ITGlue etc)
• Ability to influence stakeholders and impact decision outcomes with persuasive communication
• Experience integrating service performance data from various sources to identify trends and create improvement plans
• Experience managing service delivery using SLAs, KPIs, and proactive engagement

• ITIL 4 Foundation certification with familiarity in Incident Management, Change and Release Management, Problem resolution, and Service/Help Desk operations
• Experience working within a high-growth IT Managed Services Provider (MSP)
• Exposure to Cloud and/or Communication technology sectors

Don\'t worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

We’re Hiring – Service Delivery Specialist Salary – Up to £45,000 (DOE) Location - Shoreham, Birmingham, Derby or Manchester (Hybrid) Travel - Occasional travel will be required Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

We’re looking for a Service Delivery Specialist to act as the primary point of contact for assigned customers, ensuring ICT services are delivered consistently, professionally, and in line with agreed service levels. The role combines strong customer relationship management with proactive service governance, driving continuous improvement and a high-quality customer experience throughout the service lifecycle.

• Serve as the primary contact point for named customer accounts
• Respond to customers in accordance with Focus Group's documented procedures, established practices, and company values
• Act as an internal advocate for customers, ensuring feedback and needs are communicated to product and service teams
• Establish and maintain clear, professional relationships internally and with customer stakeholders
• Plan and communicate shifting priorities effectively, ensuring commitment levels are maintained
• Support communication and aid with planned works and maintenance activities
• Maintain awareness of complaint handling processes and track customer complaints through to resolution
• Maintain Service Operations Manuals or customer profile documents for named accounts
• Maintain accurate records of delivered services and customer interactions in appropriate systems
• Ensure contractual Service Level Agreements (SLAs) are reported against and managed, progressing any service credits payable in line with contractual terms

• Ability to manage multiple priorities in a fast-paced environment
• Excellent telephony skills with strong communication abilities, both written and verbal
• Customer-facing experience at all levels with proven track record in customer relationship management
• Effective collaboration with team members across different locations using virtual communication tools
• Strong administrative and reporting skills
• Understanding of risk management for protecting clients and service providers
• Broad technical understanding of IT infrastructure, Cloud services, networking, and security
• Strong communication and stakeholder management skills at various levels
• Experience operating in a fast-changing environment
• Familiarity with service management tools (e.g., ServiceNow, Monday.com, ITGlue etc)
• Ability to influence stakeholders and impact decision outcomes with persuasive communication
• Experience integrating service performance data from various sources to identify trends and create improvement plans
• Experience managing service delivery using SLAs, KPIs, and proactive engagement

• ITIL 4 Foundation certification with familiarity in Incident Management, Change and Release Management, Problem resolution, and Service/Help Desk operations
• Experience working within a high-growth IT Managed Services Provider (MSP)
• Exposure to Cloud and/or Communication technology sectors

Don\'t worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Focus Group is hiring a Service Delivery Specialist to be the primary contact for named customers, ensuring ICT services are delivered to agreed SLAs and high-quality experience. The role blends customer relationship management with proactive governance and continuous service improvement across lifecycle.

The ideal candidate brings strong communication, multi-location collaboration, and solid IT infrastructure knowledge.

Focus Group is hiring a Service Delivery Specialist to be the primary contact for named customers, ensuring ICT services are delivered to agreed SLAs and high-quality experience. The role blends customer relationship management with proactive governance and continuous service improvement across lifecycle.

The ideal candidate brings strong communication, multi-location collaboration, and solid IT infrastructure knowledge.

We’re Hiring – Service Delivery Specialist Salary – Up to £45,000 (DOE) Location - Shoreham, Birmingham, Derby or Manchester (Hybrid) Travel - Occasional travel will be required Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

We’re looking for a Service Delivery Specialist to act as the primary point of contact for assigned customers, ensuring ICT services are delivered consistently, professionally, and in line with agreed service levels. The role combines strong customer relationship management with proactive service governance, driving continuous improvement and a high-quality customer experience throughout the service lifecycle.

• Serve as the primary contact point for named customer accounts
• Respond to customers in accordance with Focus Group's documented procedures, established practices, and company values
• Act as an internal advocate for customers, ensuring feedback and needs are communicated to product and service teams
• Establish and maintain clear, professional relationships internally and with customer stakeholders
• Plan and communicate shifting priorities effectively, ensuring commitment levels are maintained
• Support communication and aid with planned works and maintenance activities
• Maintain awareness of complaint handling processes and track customer complaints through to resolution
• Maintain Service Operations Manuals or customer profile documents for named accounts
• Maintain accurate records of delivered services and customer interactions in appropriate systems
• Ensure contractual Service Level Agreements (SLAs) are reported against and managed, progressing any service credits payable in line with contractual terms

• Ability to manage multiple priorities in a fast-paced environment
• Excellent telephony skills with strong communication abilities, both written and verbal
• Customer-facing experience at all levels with proven track record in customer relationship management
• Effective collaboration with team members across different locations using virtual communication tools
• Strong administrative and reporting skills
• Understanding of risk management for protecting clients and service providers
• Broad technical understanding of IT infrastructure, Cloud services, networking, and security
• Strong communication and stakeholder management skills at various levels
• Experience operating in a fast-changing environment
• Familiarity with service management tools (e.g., ServiceNow, Monday.com, ITGlue etc)
• Ability to influence stakeholders and impact decision outcomes with persuasive communication
• Experience integrating service performance data from various sources to identify trends and create improvement plans
• Experience managing service delivery using SLAs, KPIs, and proactive engagement

• ITIL 4 Foundation certification with familiarity in Incident Management, Change and Release Management, Problem resolution, and Service/Help Desk operations
• Experience working within a high-growth IT Managed Services Provider (MSP)
• Exposure to Cloud and/or Communication technology sectors

Don\'t worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

We’re Hiring – Service Delivery Specialist Salary – Up to £45,000 (DOE) Location - Shoreham, Birmingham, Derby or Manchester (Hybrid) Travel - Occasional travel will be required Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

We’re looking for a Service Delivery Specialist to act as the primary point of contact for assigned customers, ensuring ICT services are delivered consistently, professionally, and in line with agreed service levels. The role combines strong customer relationship management with proactive service governance, driving continuous improvement and a high-quality customer experience throughout the service lifecycle.

• Serve as the primary contact point for named customer accounts
• Respond to customers in accordance with Focus Group's documented procedures, established practices, and company values
• Act as an internal advocate for customers, ensuring feedback and needs are communicated to product and service teams
• Establish and maintain clear, professional relationships internally and with customer stakeholders
• Plan and communicate shifting priorities effectively, ensuring commitment levels are maintained
• Support communication and aid with planned works and maintenance activities
• Maintain awareness of complaint handling processes and track customer complaints through to resolution
• Maintain Service Operations Manuals or customer profile documents for named accounts
• Maintain accurate records of delivered services and customer interactions in appropriate systems
• Ensure contractual Service Level Agreements (SLAs) are reported against and managed, progressing any service credits payable in line with contractual terms

• Ability to manage multiple priorities in a fast-paced environment
• Excellent telephony skills with strong communication abilities, both written and verbal
• Customer-facing experience at all levels with proven track record in customer relationship management
• Effective collaboration with team members across different locations using virtual communication tools
• Strong administrative and reporting skills
• Understanding of risk management for protecting clients and service providers
• Broad technical understanding of IT infrastructure, Cloud services, networking, and security
• Strong communication and stakeholder management skills at various levels
• Experience operating in a fast-changing environment
• Familiarity with service management tools (e.g., ServiceNow, Monday.com, ITGlue etc)
• Ability to influence stakeholders and impact decision outcomes with persuasive communication
• Experience integrating service performance data from various sources to identify trends and create improvement plans
• Experience managing service delivery using SLAs, KPIs, and proactive engagement

• ITIL 4 Foundation certification with familiarity in Incident Management, Change and Release Management, Problem resolution, and Service/Help Desk operations
• Experience working within a high-growth IT Managed Services Provider (MSP)
• Exposure to Cloud and/or Communication technology sectors

Don\'t worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Business Development Manager | Own Your Territory. Own Your Earnings.

Award-Winning Tech Scale-Up | £1bn Valuation | 30,000+ Customers

If you're a B2B hunter who thrives on building from scratch and closing complex deals, this is your opportunity to join one of the UK's fastest-growing tech companies and earn accordingly.

At Focus Group, we power the digital workplace for over 30,000 UK businesses. With a £1bn valuation and 1,300+ employees across 20 offices, we're not slowing down and neither are our top BDMs.

As a BDM you'll own a protected territory and control the full sales cycle, from cold outreach to close. Selling our complete technology stack (Telecoms, IT, Cyber Security, Mobile) to SME and mid-market businesses. Initially this is a self gen role but once embedded and proven you'll partner with our BDEs to help feed you qualified appointments and work in a structure built for high performers.

Joined Aug 2025 as BDM

• 6 months in: 200% over target
• "This is a company that rewards hard-working people who want to achieve their ambitions."

BDE → BDM, started Jan 2023

• £1.3m in sales, signed Focus Group's largest partner ever
• Won 6+ awards — now trains the next generation of BDEs

Joined Jul 2024, promoted to Corporate Team

• £70k revenue + £500k pipeline in 8 months; National Sales Awards finalist
• "A long-term career I never thought possible."

We hire great salespeople from all kinds of backgrounds. If any of these resonate, we'd love to hear from you:

• You're an SDR, BDE, or telesales professional ready to go 360. You're consistently hitting targets, booking great meetings, and qualifying strong opportunities — but you're ready to own the full sales cycle, not just the top of the funnel. This is your step up.
• You're a salesperson at a smaller MSP, tech reseller or SaaS business hitting a ceiling. You've got the skills and the hunger, but your current employer can't compete on product breadth, brand, or earning potential. We offer a full technology stack, 30,000+ customers, and uncapped commission.
• You're a strong prospector from another industry looking to move into tech. Maybe you're in financial services, recruitment, media, or logistics — and you know how to prospect, qualify, and build a pipeline. If you can sell, we can teach you the product.

• Prospecting: Research your territory and run outbound campaigns (cold calling, LinkedIn, email) to turn cold prospects into opportunities.
• Consultative selling: Run discovery calls and face-to-face meetings; present tailored solutions that solve real business problems.
• Closing deals: Navigate complex B2B cycles with multiple stakeholders, handle objections, and close through value.

• Proven B2B sales experience. Complex or solution-based selling preferred
• A hunter mentality: energised by cold outreach, new accounts, and winning from scratch, not day to day account growth and management
• Resilience and autonomy. You take full ownership of your results and manage your pipeline
• Coachable and collaborative with a growth mindset; bonus points for telecoms, IT, or cyber security background

No thresholds. No Caps. You earn from deal one and compound your earnings as your customers grow.

Year 1 Base: £30-40k (depending on experience and target) + £400/month car allowance

OTE: £65-80k OTE; Top performers: £100k+ (uncapped)

OTE: £80-100k OTE; Top performers: £120k+

• Monthly accelerators
• Annual incentive trips (2024: Ibiza & 2025: Miami)
• 2 days WFH after probation
• 25 days Holiday + Bank Holidays

3 days ago Be among the first 25 applicants

This range is provided by Focus Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Business Development Manager - Drive Growth with Us!

Location: Hybrid 2 WFH Days Weekly - Any UK Office (See List Here)

Ready to shape the future of business technology while earning industry-leading commissions?

• Uncapped Commission: Industry-leading structure with high % share of GP. No thresholds and monthly accelerators. Top 10 earners at Focus Group are all BDM's.
• Career Growth: Clear progression paths and learning opportunities.
• Inclusive Culture: Regular socials and a welcoming, collaborative environment.
• Incentives: Annual Sales Trip, lucrative bonuses, and exclusive discount platforms.
• Flexible Working: Hybrid options to fit your lifestyle.
• Own Your Relationships: 360 Sales retaining and up/cross selling to all your accounts/customers. Own and build long-lasting relationships.
• Multi Product Selling: Sell and earn across the entire Focus Group technology stack.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

As a Business Development Manager, you'll drive our growth by connecting with SMEs and larger enterprises, delivering cutting-edge technology solutions that make a difference.

Key Responsibilities:

• Secure net new business and expand existing accounts.
• Build and nurture client relationships through calls, networking, and referrals.
• Present our products and services with passion and expertise.
• Negotiate contracts and close impactful deals.
• Stay ahead of industry trends to shape sales strategies.

Skills and Experience:

• Proven B2B sales experience in IT/Software/MSP environments.
• Success in target-driven, high-growth settings.
• Strong networking, negotiation, and closing skills.
• Ability to quickly understand new technologies.
• Resilient, motivated, and driven to succeed.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly—we're here to help.

Ready to make a real impact? Apply now and let's achieve great things together!

• Mid-Senior level

• Full-time

• Telecommunications