17 jobs in Forterro

Director, Compensation & Benefits

Department: People Experience

Employment Type: Permanent

Location: UK, London (HQ)

As Director of Compensation & Benefits, you will build and lead a new Compensation & Benefits Centre of Excellence, shaping a modern, high-impact reward function that enables Forterro’s growth ambitions. You will play a leading role in the implementation of the EU Pay Transparency framework, ensuring our approach to reward is fair, forward-looking, compliant, and aligned with market expectations across our international organisation. This is a pivotal role in defining a total rewards strategy across EMEA and APAC that is competitive, equitable, and closely connected to our unified business goals.

Working closely with People Operations, Talent & Growth, senior People Business Partners, Finance, and functional leaders, you will create data-driven, market-aligned compensation and benefits frameworks that strengthen attraction, retention, and engagement. You will also lead on reward governance and play an important role in M&A integration, equity management, and senior leadership compensation, bringing strategic insight, commercial rigour, and clarity to every aspect of the reward agenda.

• Establish and lead a new Compensation & Benefits Centre of Excellence, building the core reward frameworks, governance, and operating foundations needed to support Forterro’s next phase of growth.
• Shape and embed a scalable compensation and benefits strategy following a period of significant acquisition activity, bringing greater consistency, transparency, and cohesion across the organisation.
• Create the strategic reward foundations that enable future growth platforms, including job architecture, pay structures, governance standards, and a clear total rewards philosophy.
• Lead the implementation of key strategic reward agendas, including EU Pay Transparency requirements, ensuring a fair, modern, and compliant reward approach across multiple jurisdictions.
• Act as the strategic reward partner to executive and functional leadership, advising on competitiveness, pay equity, affordability, and the reward implications of business transformation.

• Lead the global annual compensation review cycles, including merit, market adjustment, bonus, and promotion planning.
• Partner with the Talent & Growth team to apply job architecture frameworks, conduct market benchmarking, and maintain salary banding supported by robust data and insights, with support from People Operations where required.
• Develop and manage reward governance policies and compensation compliance practices, including gender pay, market reporting, transparency, and disclosure requirements.

• Lead the evaluation, design, and governance of global and local employee benefit programs, including pensions, insurance, and wellbeing offerings.
• Partner with Local & Functional Business Partners to ensure benefit offerings are competitive, unified, costed and compliant in all jurisdictions.
• Develop wellbeing strategies that support holistic employee health and align to company values and culture.

• Generate actionable compensation and benefits insights for senior stakeholders through the use of market intelligence, internal reward data, and external benchmarking, supporting informed and commercially grounded decision-making.
• Provide analytical leadership for key strategic priorities, including pay transparency, pay equity, job architecture, and reward governance, ensuring data integrity and clear insight to support policy and decision-making.
• Lead compensation-related input into HRIS, workforce planning, and organisational design initiatives, ensuring reward data and structures are aligned to broader people and business transformation programmes.
• Develop high-quality dashboards, reporting, and insight packs that enable leaders to monitor reward performance, assess competitiveness, and make evidence-based decisions at scale.

• Proven director-level experience in Compensation & Benefits or related reward roles, ideally within matrixed, international Software or SaaS organisations.
• Deep knowledge of EMEA & APAC compensation practices, benefits design, and relevant employment legislation across multiple jurisdictions.
• Experience operating within a Centre of Excellence model, ideally in a global business that is evolving through growth or rapid acquisition.
• Strong analytical capability and commercial acumen, with the ability to use data and insight to inform decision-making.
• Demonstrated experience in job architecture, market benchmarking, salary banding, and annual reward cycle management.
• Experience working in a fast-paced, high-growth environment, with familiarity in HRIS platforms and reward analytics tools.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders across functions, geographies, and cultures.

• In addition to English, a proficiency in one or more of the following languages would be desirable but is not essential: French, German, Polish.

• Strategic and commercially minded, with the ability to operate hands‑on and deliver through complexity in a fast‑paced, evolving environment.
• A credible and influential partner who can engage senior leaders, build trust quickly, and challenge constructively across functions, geographies, and cultures.
• Strong analytical judgement, able to translate data, reward principles, and technical detail into clear, practical guidance that supports business decisions.
• Comfortable balancing strategic priorities with operational delivery, managing multiple demands independently while maintaining high standards and sound judgement.

Certinia Solution Architect

Department: Professional Services

Employment Type: Permanent

Location: UK, Remote

The Certinia Solution Architect designs and delivers solution architectures that support Forterro’s Professional Services (PS) strategy. Using deep Certinia expertise and a strong understanding of PS processes, the role ensures the effective integration and optimisation of Certinia within Forterro’s IT landscape. It leads technical workstreams, tackles complex challenges, collaborates with cross‑functional stakeholders, supports external partners and works hands‑on with Certinia modules.

• Leads Certinia solution architecture activities across the entire Forterro enterprise IT landscape.
• Analyses business requirements and translates them into end‑to‑end Certinia solution designs.
• Defines configuration and customisation approaches aligned with best practices.
• Validates solution designs with both business and technical stakeholders.
• Communicates architectural principles and process impacts to internal and external stakeholders.
• Influences cross‑functional decisions to ensure solution alignment and adoption.
• Guides the testing and validation of Certinia solutions and related process definitions.
• Solves complex issues using experience, structured analysis and sound judgement.
• Provides direction to external implementation partners.
• Works hands‑on within Certinia and supports all technical teams involved.

• Extensive experience in Certinia solution architecture or Certinia implementation.
• Strong mastery of Certinia integrations and end‑to‑end business processes.
• Proven ability to independently lead and deliver complex process designs and implementations.
• Strong capability to translate business requirements into robust Certinia solution designs.
• Clear and effective communication skills when working with cross‑functional stakeholders.
• Ability to influence decisions beyond the immediate scope of the role.
• Advanced education and substantial experience in business, IT or a related field.

Role Overview

The Software & Data Installation Technician is responsible for deploying software solutions for customers, from initial installation through to go‑live and handover. The role involves installing and configuring applications, completing associated data builds, and delivering solutions both remotely and on customer sites as required. Working closely with customers and internal teams, the consultant ensures implementations are accurate, reliable and aligned with agreed requirements and timelines.

Department: Professional Services
Location: UK, Newton Le Willows

• Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required
• Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines
• Test software thoroughly to confirm functionality and performance prior to go‑live
• Identify, troubleshoot and resolve issues arising during installation, testing or deployment
• Produce clear and accurate documentation, including customer sign‑off materials
• Prepare comprehensive handover documentation to enable a smooth transition to Support teams
• Work collaboratively with customers and internal stakeholders to ensure a high‑quality implementation experience
• Manage multiple implementations concurrently, maintaining strong organisation and attention to detail
• Maintain a professional, customer‑focused approach throughout the delivery process

For this role, the key skills would typically include a balanced mix of technical capability, problem‑solving and communication skills , reflecting both the delivery and customer‑facing elements of the work.

From a technical perspective, you would be expected to demonstrate experience in installing, configuring and testing software applications , with a good understanding of data builds and deployment processes. Strong troubleshooting skills are important, along with the ability to follow technical specifications and apply structured testing to ensure solutions meet agreed requirements. Familiarity with working both remotely and on customer sites, and confidence operating in different technical environments, would also be valuable.

Equally important are documentation and communication skills . The role requires clear and accurate written documentation for customer sign‑off, as well as the ability to produce effective handover materials for Support teams. You should be comfortable explaining technical information to non‑technical stakeholders, working collaboratively with customers and colleagues, and managing tasks in an organised and methodical way. A professional, customer‑focused approach and the ability to work independently while meeting deadlines are essential.

We offer a competitive and well‑rounded benefits package designed to holistically support your wellbeing whilst developing and growing your career in a fast‑growing industry.

Our benefits include:

• Generous holiday entitlement
• Sickness absence provision
• Enhanced parental leave
• Life assurance
• Electric vehicle car scheme
• Regular social & employee activities

Software & Data Installation Technician

Department: Professional Services

Employment Type: Permanent

Location: UK, Newton Le Willows

Reporting To: Judith Knowles

The Software & Data Installation Technician is responsible for the successful deployment of software solutions for customers, from initial installation through to go‑live and handover. The role involves installing and configuring applications, completing associated data builds, and delivering solutions both remotely and on customer sites as required. Working closely with customers and internal teams, the consultant ensures implementations are accurate, reliable and aligned with agreed requirements and timelines.

The role also includes thoroughly testing software to confirm it is operating as expected, identifying and resolving issues prior to handover. Clear and detailed documentation is a core requirement, including the preparation of customer sign‑off materials and comprehensive handover documentation for Support teams. The Software & Data Installation Technician plays a key role in ensuring a smooth transition from delivery into ongoing support, contributing to a high‑quality customer experience and long‑term solution success.

This position works closely with Professional Services, Product Management, Support, and external partners to deliver high-quality customizations and integrations that increase customer value and adoption. The ideal candidate for this role would be based within commutable distance of Newton-Le-Willows, Merseyside.

• Install, configure and deploy software solutions, including associated data builds, both remotely and on customer sites as required
• Deliver end‑to‑end implementations, ensuring solutions are set up accurately and in line with agreed customer requirements and timelines
• Test software thoroughly to confirm functionality and performance prior to go‑live
• Identify, troubleshoot and resolve issues arising during installation, testing or deployment
• Produce clear and accurate documentation, including customer sign‑off materials
• Prepare comprehensive handover documentation to enable a smooth transition to Support teams
• Work collaboratively with customers and internal stakeholders to ensure a high‑quality implementation experience
• Manage multiple implementations concurrently, maintaining strong organisation and attention to detail
• Maintain a professional, customer‑focused approach throughout the delivery process

We offer a competitive and well-rounded benefits package designed to holistically support your wellbeing whilst developing and growing your career in a fast-growing industry.

• Generous holiday entitlement
• Sickness absence provision
• Enhanced parental leave
• Life assurance
• Electric vehicle car scheme
• Regular social & employee activities

Alongside this, we're proud to support career and development growth through our annual people cadences.

Project Manager

Department: IT

Employment Type: Permanent

Location: UK, London (HQ)

The Senior IT Project Manager will play a pivotal role in our Enterprise IT Applications team, responsible for leading, managing and providing guidance on Group IT projects and ensuring the overall project portfolio aligns with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future‑proof IT solutions. This is an internal role, and requires excellent communication, problem‑solving abilities and collaboration skills.

• Project Planning and Execution: Develop comprehensive project plans, including scope, timelines, and resource allocation. Ensure projects are delivered on time, within scope, and within budget.
• Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations. Facilitate regular communication and updates to stakeholders throughout the project lifecycle.
• Team Leadership: Lead and mentor project teams, fostering a collaborative and high-performance culture. Assign tasks and responsibilities to team members, ensuring clarity and accountability.
• Risk Management: Identify potential project risks and develop mitigation strategies. Monitor and manage risks throughout the project lifecycle.
• Budget Management: Develop and manage project budgets, ensuring financial accountability. Monitor project expenditures and forecast costs to avoid budget overruns.
• Quality Assurance: Ensure project deliverables meet quality standards and stakeholder expectations. Implement quality control processes and conduct regular reviews.
• Change Management: Develop and implement change management strategies to support business transformation. Ensure smooth transition and adoption of new systems and processes.
• Vendor Management: Manage relationships with external vendors and service providers. Negotiate contracts and ensure vendor deliverables meet project requirements.
• Reporting and Documentation: Prepare and present regular project status reports to senior management. Maintain comprehensive project documentation, including plans, reports, and records.
• Compliance and Governance: Ensure projects comply with regulatory and compliance requirements. Implement governance frameworks to ensure project alignment with organizational policies.

• Project Management Expertise:
  • Proven experience in managing large-scale IT projects, including CRM, Finance, ERP, and other enterprise IT systems consolidation.
  • Strong understanding of project management methodologies (e.g., Agile, Waterfall) and tools (e.g., MS Project, JIRA).
• Business Transformation Experience:
  • Demonstrated ability to lead projects during significant business transformations, including M&A integration and organizational change management.
  • Experience in on‑prem to SaaS migrations, particularly for internal use software and Office 365.
• Technical Proficiency:
  • In-depth knowledge of cloud platforms (e.g., AWS) and data centre migrations.
  • Familiarity with security solutions, compliance, and governance frameworks.
• Stakeholder Management:
  • Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams.
  • Ability to influence and drive consensus among stakeholders with varying priorities.
• Risk Management:
  • Strong risk assessment and mitigation skills to identify potential project risks and develop effective strategies to address them.
  • Experience in ensuring projects comply with regulatory and compliance requirements.
• Financial Acumen:
  • Ability to manage project budgets, forecast costs, and ensure financial accountability.
  • Experience in financial reporting and analysis related to project performance.
• Leadership and Team Management:
  • Proven leadership skills to manage and mentor project teams, fostering a collaborative and highperformance environment.
  • Ability to handle multiple projects simultaneously and prioritize tasks effectively.
• Problem‑Solving and Analytical Skills:
  • Strong analytical skills to assess complex project requirements and develop innovative solutions.
  • Ability to troubleshoot issues and implement corrective actions promptly.

IT Systems Business Analyst

Department: IT

Employment Type: Permanent

Location: UK, London (HQ)

The Senior Business Analyst will play a pivotal role in our Enterprise IT Applications team, responsible for analysing, documenting, and providing guidance on business requirements and ensuring the overall alignment with our business transformation program. You will collaborate closely with business stakeholders, IT leadership, and external partners to deliver scalable, robust, and future-proof business solutions. This is an internal role, and requires excellent communication, problem‑solving abilities and collaboration skills.

• Requirements Elicitation and Documentation: Gather, document, and manage business and technical requirements from stakeholders. Create detailed business requirement documents (BRDs) and functional specifications.
• Stakeholder Engagement: Engage with key stakeholders to understand their needs and expectations.
  Facilitate regular communication and updates to stakeholders throughout the project lifecycle.
• Process Analysis and Improvement: Analyse current business processes and identify areas for
  improvement. Develop and implement process improvement initiatives.
• Data Analysis and Reporting: Analyse complex data sets to provide actionable insights. Create and present data reports to support decision-making.
• Solution Design and Validation: Collaborate with technical teams to design and validate solutions that
  meet business requirements. Ensure solutions align with business goals and objectives.
• Change Management: Support change management initiatives to ensure smooth transition and adoption of new systems and processes. Develop and implement change management strategies.
• Testing and Quality Assurance: Develop and execute test plans to ensure solutions meet business
  requirements. Conduct user acceptance testing (UAT) and ensure quality standards are met.
• Project Support: Provide support to project managers in planning and executing projects. Assist in project documentation and reporting.
• Training and Support: Develop training materials and conduct training sessions for end-users. Provide
  ongoing support to users post-implementation.
• Compliance and Governance: Ensure projects comply with regulatory and compliance requirements.
• Implement governance frameworks to ensure alignment with organisational policies.

• Business Analysis Expertise:
  • Proven experience in business analysis, particularly in CRM, Finance, ERP, and other enterprise IT systems.
  • Strong understanding of business analysis methodologies and tools (e.g., BABOK, UML, BPMN).
• Business Transformation Experience:
  • Demonstrated ability to support projects during significant business transformations, including M&A integration and organisational change management.
  • Experience in on-prem to SaaS migrations, particularly for internal use software and Office 365.
• Technical Proficiency:
  • Familiarity with SaaS platforms and data migrations.
  • Familiarity with security solutions, compliance, and governance frameworks.
• Stakeholder Management:
  • Excellent communication and interpersonal skills to effectively manage and collaborate with diverse stakeholders, including senior executives, business units, and technical teams.
  • Ability to influence and drive consensus among stakeholders with varying priorities.
• Requirements Gathering and Documentation:
  • Strong skills in eliciting, documenting, and managing business and technical requirements.
  • Experience in creating detailed business requirement documents (BRDs) and functional specifications.
• Process Improvement:
  • Ability to analyse and improve business processes to enhance efficiency and effectiveness.
  • Experience in process mapping and re-engineering.
• Data Analysis:
  • Strong analytical skills to interpret complex data and provide actionable insights.
  • Experience with data modelling, data analysis, and reporting tools.
• Problem‑Solving and Analytical Skills:
  • Strong analytical skills to assess complex business requirements and develop innovative solutions.
  • Ability to troubleshoot issues and implement corrective actions promptly.
• Financial Acumen:
  • Understanding of financial principles and ability to analyse financial data related to business projects.
  • Experience in financial reporting and analysis.
• Leadership and Team Collaboration:
  • Proven leadership skills to manage and mentor junior analysts, fostering a collaborative and high‑performance environment.
  • Ability to work effectively in cross‑functional teams.

Forterro is seeking an IT Systems Business Analyst in London to join our Enterprise IT Applications team. You will analyse and document business requirements, align with transformation programs, and collaborate with stakeholders, IT leadership and partners to deliver scalable, robust business solutions.

You will elicit, document and validate BRDs and functional specs, engage stakeholders, and drive process improvements across CRM, ERP and finance systems.