43 jobs in Franklin Fitch

Network Support Analyst

Franklin Fitch

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Job Description

A leading managed services provider is looking for a Network Support Analyst to join its growing support team. This is an excellent opportunity for someone with a strong networking foundation who enjoys troubleshooting technical issues and delivering excellent customer service.



This is a predominantly remote role, with occasional travel to customer sites across the Manchester and Liverpool area, making it ideal for candidates based in the North West


.
What you'll be doi

  • ngAct as the first point of contact for technical incidents and service request
  • s.Log, prioritise and manage tickets through an ITSM platform, ensuring SLA targets are me
  • t.Troubleshoot network, connectivity, hardware and software issues, resolving incidents where possible or escalating to 2nd Line Suppor
  • t.Monitor customer environments using network monitoring tools and respond proactively to alert
  • s.Perform routine maintenance, updates and health checks across managed environment
  • s.Maintain clear technical documentation, knowledge articles and ticket record
  • s.Follow security best practices and identify potential risks or compliance issue


s.
What we're looking

  • forPrevious experience in a 1st Line Support, Service Desk or Technical Support ro
  • le.Good understanding of networking fundamentals including routing, switching, TCP/IP and connectivity troubleshooti
  • ng.Experience using ITSM/ticketing systems in an SLA-driven environme
  • nt.Strong customer service and communication skil
  • ls.A networking certification such as Cisco CCNA, CompTIA Network+ or Juniper JNCIA, or currently working towards o


ne.
Desir

  • ableITIL Foundat
  • ion.Experience within a Managed Service Provider (MSP) environm
  • ent.Exposure to Cisco, Juniper, Fortinet or Palo Alto technolog
  • ies.Experience with network monitoring and alerting to


ols.
What's on

  • offerOn-call allow
  • ance.Remote working with occasional customer site vi
  • sits.Ongoing training and certification sup
  • port.Clear career progression into 2nd Line Network Sup


port.
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Senior Security Analyst

Portsmouth Franklin Fitch

Posted 1 day ago

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Job Description

Join Our Team as a SOC Analyst

Are you ready to take the lead in safeguarding critical networks and mentoring the next generation of cyber defenders? We’re on the hunt for a SOC Analyst to join our high-performing SOC team.

What You’ll Be Doing
  • Monitor & Detect: Identify and respond to security alerts from SIEM, IDS/IPS, EDR, and other tools.
  • Incident Response: Investigate threats and escalate incidents, ensuring rapid containment and resolution.
  • Threat Hunting: Proactively search for hidden threats and conduct forensic investigations.
  • Lead & Mentor: Manage SOC analysts and support their technical and professional growth.
  • Tool Optimisation: Oversee and fine-tune security platforms to maximise effectiveness.
  • Security Engineering: Enhance detection rules and improve SOC procedures.
  • Collaborate & Report: Liaise with customers, attend service reviews, and provide insightful technical reports.
  • Continuous Improvement: Drive innovation and stay ahead of emerging threats, tactics, and techniques.
  • External Engagement: Work with partners to strengthen the defensive posture and maintain compliance.
  • Insider Threat Management: Lead investigations and support sensitive case handling.
What You Bring to the Role Must-Have Experience
  • Strong background in cyber security, protective monitoring, and incident response.
  • Proficient in SIEM tools (e.g. LogRhythm, Splunk) and IDS systems (e.g. Snort).
  • In-depth knowledge of network and host security.
  • Skilled in threat intelligence and threat hunting techniques.
  • Exceptional communication and stakeholder management.
  • Experience mentoring junior analysts and developing team capabilities.
Nice to Have
  • SANS certifications such as SEC 503, SEC 504, SEC 508, SEC 511, or LDR 551.
  • Experience within a Managed Security Services (MSSP/MSP) environment.
  • Familiarity with frameworks like MITRE ATT&CK, NIST, CIS, and ISO 27001.
Qualifications & Certifications
  • Bachelor’s degree in Cybersecurity, IT, or a related field – or equivalent experience.
  • Certifications such as GIAC GMON, GCIA, GCIH, CEH, CySA+, or Security+.
Why Work With Us?
  • Competitive Salary & comprehensive benefits package.
  • Professional Development support, including certification sponsorship.
  • Flexible Working – hybrid options available.
  • Environment with access to cutting-edge security technologies.
  • Collaborative Culture where your voice and expertise shape the direction of our security operations.

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Senior SOC Analyst - Lead Threat Defense & Mentorship

Portsmouth Franklin Fitch

Posted 1 day ago

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Job Description

Franklin Fitch is looking for a SOC Analyst to join their high-performing SOC team in Portsmouth. You will monitor security alerts and lead investigations, ensuring rapid response to potential threats.

The ideal candidate has strong cyber security experience, is proficient with SIEM tools, and excels in communication and stakeholder management. The role offers a competitive salary, comprehensive benefits package, and opportunities for professional development in a collaborative culture.

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Race-Day Trackside IT Support Engineer

West Midlands Franklin Fitch

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Job Description

Franklin Fitch is looking for a Trackside IT Support Engineer to join a dynamic team at a prestigious client site in the Midlands. This role requires a passion for motorsport and technology, providing critical IT support in high-pressure environments.

The successful candidate will deliver exceptional IT service excellence, ensuring smooth operations trackside and off during race seasons. A strong customer service focus and ITIL Foundation certification are essential for this position.

This is a yearly fixed-term contract that renews every January.

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24/7 SOC Analyst

Greater Manchester Franklin Fitch

Posted 1 day ago

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Job Description

Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You’ll work hands‑on with real‑world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts.

This role is ideal for someone who enjoys investigation, thrives in fast‑paced environments, and wants clear progression within cybersecurity.

What you’ll be doing Detect & Investigate
  • Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms
  • Investigate suspicious activity and determine impact and severity
  • Build clear timelines and maintain high‑quality investigation notes
  • Escalate complex cases with clear technical context
  • Review vulnerability outputs and provide basic prioritisation insight
Hunt & Improve
  • Participate in threat hunting activities
  • Contribute ideas to improve detections, dashboards and runbooks
  • Support testing of new detection logic and use cases
Collaborate & Communicate
  • Provide clear written updates to customers and internal stakeholders
  • Take part in shift handovers to ensure continuity
What you bring
  • 1+ year experience in a SOC, or
  • 3+ years in infrastructure or networking with strong security exposure
  • Experience triaging and investigating security alerts
  • Understanding of attacker behaviour, TTPs and common attack chains
  • Ability to identify indicators of compromise across endpoints, networks and logs
  • Hands‑on experience with at least one SIEM, EDR or XDR platform
  • Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce)
  • Knowledge of Windows, macOS and Linux environments
  • Understanding of DNS, HTTP, SMB and LDAP
  • Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity
Why join?
  • A technical, analyst‑first SOC that values quality investigations
  • Structured training, cyber ranges and real incident exposure
  • Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles
  • Collaborative, agile team culture that values curiosity and continuous improvement
  • Supportive environment with regular knowledge sharing and team events

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SOC Analyst: Hands-On Threat Detection & Career Growth

Greater Manchester Franklin Fitch

Posted 1 day ago

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Job Description

Our client is looking for a Security Operations Centre (SOC) Analyst to join a modern, continuously evolving SOC environment. You’ll work hands‑on with real‑world threats, monitoring and investigating security events across multiple customer environments while developing your skills alongside experienced analysts.

This role is ideal for someone who enjoys investigation, thrives in fast‑paced environments, and wants clear progression within cybersecurity.

What you’ll be doing Detect & Investigate
  • Monitor and triage alerts across SIEM, EDR/XDR, email and web security platforms
  • Investigate suspicious activity and determine impact and severity
  • Build clear timelines and maintain high‑quality investigation notes
  • Escalate complex cases with clear technical context
  • Review vulnerability outputs and provide basic prioritisation insight
Hunt & Improve
  • Participate in threat hunting activities
  • Contribute ideas to improve detections, dashboards and runbooks
  • Support testing of new detection logic and use cases
Collaborate & Communicate
  • Provide clear written updates to customers and internal stakeholders
  • Take part in shift handovers to ensure continuity
What you bring
  • 1+ year experience in a SOC, or
  • 3+ years in infrastructure or networking with strong security exposure
  • Experience triaging and investigating security alerts
  • Understanding of attacker behaviour, TTPs and common attack chains
  • Ability to identify indicators of compromise across endpoints, networks and logs
  • Hands‑on experience with at least one SIEM, EDR or XDR platform
  • Familiarity with ticketing systems (e.g. ServiceNow, JIRA, Salesforce)
  • Knowledge of Windows, macOS and Linux environments
  • Understanding of DNS, HTTP, SMB and LDAP
  • Awareness of MITRE ATT&CK and distinguishing legitimate vs suspicious activity
Why join?
  • A technical, analyst‑first SOC that values quality investigations
  • Structured training, cyber ranges and real incident exposure
  • Clear career paths into Threat Intelligence, SOC Engineering, Incident Response and senior SOC roles
  • Collaborative, agile team culture that values curiosity and continuous improvement
  • Supportive environment with regular knowledge sharing and team events

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Strategic Service Contracts Manager

Franklin Fitch

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Franklin Fitch is looking for an experienced Service Contract Manager to oversee the commercial governance of managed service contracts. This role involves coordinating with service delivery, finance, and operational teams to ensure that all contracts are efficiently managed, from onboarding to renewal.

The successful candidate will have previous experience in contract management, strong organisational skills, and the ability to liaise effectively with various internal stakeholders. The position offers a dynamic work environment within a growing organization.

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AI Solutions & Automation Leader – Associate Director

London Franklin Fitch

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Franklin Fitch is looking for an Associate Director – AI Solutions & Automation. This senior role requires leading the design and delivery of AI-driven solutions while managing a global team. Ideal candidates should possess deep technical knowledge, strong leadership skills, and a background in banking or financial services.

The opportunity comes with significant responsibilities, including driving client engagement and supporting international delivery across markets.

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Deputy Director of AI

London Franklin Fitch

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Associate Director – AI Solutions & Automation

A senior leadership opportunity has arisen for an Associate Director – AI Solutions & Automation to join a global technology consultancy delivering advanced AI, automation and enterprise IT solutions.

This role will act as the Deputy to the Director, providing both strategic and technical leadership while helping shape the future direction of the AI solutions practice. The successful candidate will take ownership of a growing global team and play a key role in delivering complex client engagements across multiple international markets.

The position is designed as a succession role, with the Associate Director expected to assume increasing leadership responsibility over the next two years.

The Role

The Associate Director will lead the design, delivery and evolution of AI-driven enterprise solutions, bridging business strategy with cutting‑edge technologies.

Key Responsibilities
  • Acting as the Deputy to the Director, supporting the strategic direction of the AI solutions function
  • Leading the design and implementation of AI‑driven IT operations, automation and orchestration platforms
  • Delivering solutions across AIops, ITOM, ITSM and ITIL environments
  • Overseeing integration of Agentic AI and intelligent automation across enterprise infrastructure
  • Managing and developing a global team of approximately 40 consultants and operational specialists
  • Supporting international solution delivery across Europe, the Middle East and the United States
  • Acting as a senior client advisor, presenting technical concepts to C‑level stakeholders
  • Representing the organisation at industry conferences, webcasts and media engagements
  • Driving adoption of emerging technologies and assessing their impact on enterprise operations
  • Supporting strategic partnerships with major technology vendors and platform providers
  • Identifying opportunities for automation, optimisation and digital transformation across complex IT environments
Candidate Profile

We are seeking a highly experienced technology leader with both deep technical knowledge and strong commercial consulting experience.

Ideal candidates will demonstrate:
  • Background within banking, financial services or telecommunications
  • Experience delivering international technology programmes
  • Strong understanding of financial language, ROI models and enterprise transformation
  • Career progression across multiple roles such as:
    • Software development
    • Technical consulting
    • Presales / solution architecture
    • Strategy or leadership roles
  • Approximately 10+ years development experience and 5+ years in consulting
  • Deep understanding of AI, data platforms and automation technologies
  • Ability to explain complex technical concepts to executive stakeholders
  • Strong presentation and communication skills for client meetings and industry events
  • Experience working with or alongside major enterprise technology partners
  • A professional presence suitable for international client engagement
  • Candidates must also demonstrate strong leadership capability, including the ability to manage complex teams and influence stakeholders across multiple regions.
Technical Environment

Experience across some of the following technologies is advantageous:

  • AIops and enterprise automation frameworks
  • Workflow orchestration platforms (Airflow, Argo, Prefect)
  • Configuration and automation tools (Ansible, Salt, Puppet)
  • ITSM and ITOM platforms
  • Event-driven automation and runbook-as-code approaches
  • Messaging technologies such as Kafka and RabbitMQ

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Cybersecurity Solutions Consultant — Hybrid

Greater Manchester Franklin Fitch

Posted 2 days ago

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Cybersecurity Presales Consultant | £75k-£85k +Commision structure | Manchester | Hybrid

Our client is looking for a Cyber Security Solutions Consultant. This is a true hybrid role: part trusted technical advisor, part strategic partner, and a key voice in guiding customers from early discovery through to fully deliverable solutions.

You’ll help customers cut through complexity, understand what really matters to their business, and confidently invest in security solutions that are practical, scalable, and future-proof.

What you’ll be doing
  • Leading discovery conversations to understand customer challenges, technical requirements, and long-term goals
  • Owning solution design and scoping, producing accurate bills of materials, proposals, and scopes of work
  • Delivering technical demonstrations and proof-of-concepts that clearly show value and fit
  • Managing technical responses to RFPs and RFIs, ensuring compelling and customer-focused submissions
  • Partnering with Sales to shape deal strategy, combining technical credibility with commercial awareness
  • Keeping up to date with cyber security trends, emerging technologies, and relevant certifications
  • Enabling internal teams by sharing knowledge and building confidence across technologies and solutions
  • Contributing to wider go-to-market messaging, collaborating with sales and marketing to showcase technical expertise

You’ll play a key role in ensuring that every opportunity closed is technically sound, commercially viable, and fully deliverable.

What we’re looking for
  • Hands‑on experience designing and delivering cyber security solutions using vendors such as Fortinet, Palo Alto, Juniper, Netskope, or similar
  • A consultative approach, able to translate technical complexity into clear business outcomes
  • Confidence presenting to both technical and non-technical stakeholders
  • A solid understanding of modern security architectures, including SIEM, SOAR, and managed security services
  • Exposure to advanced security domains such as DDoS protection, WAF, IAM, EDR, MDM, and vulnerability management
  • Continuous learning is a core part of this role, with ongoing training and development to help you stay at the forefront of the industry

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