7 jobs in Healix International

Healix International in Esher is seeking a Coordinator – Repatriation to join our 24/7 global medical services team. You will own the entire repatriation and evacuation process, coordinating medical evacuations, arranging accommodation, transfers and escorts, and ensuring clinical and contractual standards are met.

Ideal candidates have experience in travel insurance assistance or medical repatriation, strong communication and stakeholder management, and the ability to work under pressure while

Job Description

Location: Healix Group, Healix House, Esher Green

We’re looking for a motivated and organised colleague to join our Medical Services team as a Coordinator – Repatriation . This is a key role within our 24/7 global assistance operation, working closely with our medical teams to manage the safe and efficient repatriation and evacuation of clients around the world.

If you enjoy fast‑paced, meaningful work, and you’re ready to develop further within Healix, this could be a great next step.

• Put people first – ensuring clients and colleagues receive compassionate, high‑quality support.
• Think independently – applying sound judgement and clinical guidance to make decisions.
• Earn trust – communicating openly, reliably and respectfully.

• Accountability
• Collaboration
• Communication
• Problem‑solving
• Resilience

We’re looking for someone who has:

• Experience in travel insurance assistance, claims, medical repatriation, or a similar customer‑facing service environment.
• Strong understanding of travel insurance and medical assistance procedures.
• Confidence using Microsoft Office applications.
• Excellent communication and stakeholder management skills.
• The ability to manage complex, high‑value, and time‑critical cases.
• A proactive approach to meeting service levels and quality standards.
• Strong organisation, attention to detail, and the ability to stay calm under pressure.

Desired (but not essential): Cert CII (UK) or equivalent.

This Is a Great Opportunity To

• Develop specialist experience in medical repatriation and global assistance.
• Build strong cross‑team relationships across medical, operations, and logistics.
• Grow within a supportive team where development and progression are encouraged.
• Play a direct role in delivering life‑changing support to clients worldwide.

As a Coordinator – Repatriation, you will take ownership of the entire repatriation and evacuation process. Your responsibilities will include:

• Leading the coordination of medical evacuations and repatriations, ensuring cases run smoothly and meet clinical and contractual standards.
• Managing financial documentation and case reserving, making sure information is accurate and transparent.
• Supporting airline medical clearance processes, working directly with the medical team to meet airline and clinical requirements.
• Selecting, briefing and supporting medical escorts, ensuring they are prepared and equipped for their assignments.
• Arranging logistics, including accommodation, transfers and equipment, ensuring seamless continuity of care.
• Auditing and progressing cases, escalating any high‑risk or deteriorating cases promptly to operational or clinical leadership.
• Effectively managing workload, recognising when to seek support to maintain safe service delivery.
• Balancing service quality with cost‑effective decision‑making in partnership with management.
• Participating in regular training and development, supporting continuous improvement across the team.
• Contributing to team culture, sharing knowledge and supporting colleagues to deliver exceptional service.

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re coordinators and problem‑solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical coordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed to help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world‑class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

• Medical Assistance Experience
• The ability to prioritise your work whilst meeting client expectations
• Excellent Negotiation and Communication Skills

• Cert CII (UK) or equivalent insurance qualification desired

Friday 31st July, 2026

Full‑time

Starting from £30,000.00 Yearly

Job Description

We are recruiting travel and medical Assistance Coordinators to join our International Medical Assistance team based in Esher, UK. In the Assistance Coordinator role, no two days will be the same; whether you are dealing with a road traffic accident in Uganda, a case of food poisoning in Auckland or a heart attack in Beijing, you will be dealing with people in need, impacting their lives.

Healix Group, Healix House, Esher Green

As an Assistance Coordinator, you will provide excellent customer service as part of a fast‑paced, diverse team. You will support and advise our customers who require assistance for medical situations worldwide, ensuring members receive the medically necessary care, guiding them through appropriate processes and, in liaison with a range of professionals, putting care plans in place which may include arranging local treatment, facilitating air ambulances or commercial flights with qualified medical escorts when necessary. Healix International provides 24/7/365 assistance; the UK team offers service from 7 am to 10 pm, Monday to Sunday, and a New Zealand team covers overnight service. Once fully trained, there is an opportunity for hybrid working.

• Excellent written and verbal communication skills
• Someone passionate about providing good customer service, adaptable and empathetic
• A resourceful problem solver who can work under pressure
• Good geographical knowledge
• Additional languages an advantage, but not necessary
• Knowledge and experience in the travel insurance arena an advantage
• Ability to build relationships quickly, responding respectfully and positively to members’ needs

• Excellent written and verbal communication skills
• Teamwork
• Good geographical knowledge
• Early, middle and late shifts, Monday to Sunday, including Bank Holidays
• English language, both verbal and written, to a native standard
• Ability to commute to the Esher office

• Additional foreign languages
• Experience of working within the travel insurance business

Friday 31st July, 2026

Full time

Starting from £27,000.00 Yearly

Healix International is seeking an Assistance Coordinator to join the International Medical Assistance team in Esher. You will support and advise customers requiring medical assistance worldwide, ensuring medically necessary care and guiding them through the right processes.

The role involves coordinating with professionals to place care plans, arranging local treatment, air ambulances, or medically escorted flights when necessary.