30 jobs in Internova Travel Group

Internova Travel Group is seeking a Manager for Partner Relations based in Greater London. This role supports the Supplier and Advisor Engagement team with global initiatives. Candidates must have at least 5 years in the travel industry and be proficient in relevant technologies.

Key responsibilities include managing supplier relations, executing engagement strategies, and ensuring advisors are aware of available products. The position offers healthcare, dental care, and a commission incentive based on performance.

At ALTOUR , we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).  

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.  

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.  Click here for more information about Altour . 

JOB OVERVIEW

The Team Leader will oversee a team of travel consultants, ensuring the delivery of high-quality travel services to a dedicated corporate client. This role involves managing day-to-day operations, mentoring team members, and maintaining strong client relationships. The Team Leader ensures compliance with travel policies and strives to optimize travel efficiency and cost-effectiveness.

RESPONSIBILITIES

• Ensure all emails are acknowledged within the clients SLA and staff are using the Front system correctly.
• Ensure the staff are logged into the phones.
• Ensure good timekeeping across the team.  Must be at your desk ready to start at the allocated time.
• Monitor the team’s workload. Delegate and distribute any work as and when necessary to help with the team’s performance.
• Support, encourage and work to develop the Altour Connect tool, encouraging use and supporting in a super user role.
• Ensure the team keep their queues tidy and are monitored regularly
• M.I errors / Data Error Log - Ensure all errors are addressed with the relevant staff.
• Quality Control - ensure all air bookings are QC checked.
• Disaster Recovery - running of TSDS reports / Spectra’s during disasters during office hours.
• Encourage use of net fares/consolidators and booking ancillaries, working with the rate desk to increase revenue.
• Staff training - If you deem any member of your team to require training on any aspect, please consult with your Operations Manager and or the Training Team.
• Write off or losses - must be immediately reported to the Operations Manager.  Every effort must be made to keep these to a minimum and appropriate training or action should be implemented to prevent future losses.
• Communication - ensure that a flow of communication and information is maintained throughout the team and across all departments.  Maintain a positive mindset and environment for the team.
• Look after certain VIP travel and general reservations when needed
• Addressing ADM’s and ACM’s raised via BSP
• Appraisals / 121s in conjunction with the operations managers
• Attending client meetings / visits when required

REQUIREMENTS

• Proven experience managing a team, or the ability to demonstrate strong leadership capabilities
• Knowledgeable on Sabre Native GDS is essential, must currently be using Sabre with minimum 2 years’ experience
• Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
• Knowledge of Evolvi and Trainline
• Knowledge of technology products, including Outlook, Word, Excel and Google Docs.
• Possess good geographical and product knowledge of destinations and airlines.
• Good organisational skills and excellent customer service & communicative abilities are essential.
• Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
• Must have a passion for travel and delivering service excellence!
• Regular and dependable punctuality and attendance are required.

PAY AND BENEFITS

Our benefit offerings include healthcare, dental care, life insurance with Employee Assistance and counselling services, staff discounts (Perkbox) and Group Income Protection cover.  

The salary range alloated to this role has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role is eligible for a 5% discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

At ALTOUR , we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).  

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.  

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.  Click here for more information about Altour . 

Position                              Senior Business Travel Consultant

Reporting to                      Operations Manager

Location                             London office. Hybrid 2-3 days in the office preferred.

Hours of Work     37.5 hours, full-time permanent. Working 2 variable shifts

                                              and )

KEY RESPONSIBILITIES

• Booking all aspects of business travel including flights, rail, hotel, and ground transport using Sabre
• Responsible for handling the enquiry from start to finish, including searching for a range of fares (Cat35, clients route deals) and travel options and presenting these to the client.
• Exploring and researching everything from low-cost options through to round the world itineraries.
• Managing each booking, ensuring all client profile details are verified and any necessary visa requirements advised. 
• Respond to emails and calls within the clients SLA.
• Managing travel projects which could vary from individual reservations to large groups.
• Maximising revenue opportunities for ALTOUR
• Offering alternative options to the client within their travel policy

SKILLS REQUIRED

• Recent experience working in Native Sabre
• Minimum 5 years in a TMC or equivalent
• Knowledgeable in Ticketing and Exchanges
• Experience with generating BSP refunds would be advantageous.
• Experience with ticketing in a US PCC would be advantageous.
• Knowledge of Evolvi and Trainline would be an advantage.
• Knowledge of technology products, including Outlook, Word, and excel
• Possess good geographical and product knowledge of destinations and airlines.
• Work independently as well as collaboratively within a team environment
• Proven ability to work on multiple tasks and prioritise effectively while managing multiple projects
• Good organisational skills and excellent customer service & communicative abilities are essential.
• Ability to work well under pressure and keen attention to detail
• Provide a high level of customer service and guidance to our clients
• Flexible approach and desire to think ‘outside of the box’ to provide innovative travel solutions in times of increased stress for our clients.
• Must have a passion for travel and delivering service excellence!

PAY AND BENEFITS

Our benefit offerings include 25 days paid annual leave plus bank holidays, a pension scheme, private medical insurance, dental care, life insurance and group income protection cover.

Many factors, such as years of experience, budget, location etc. are considered when determining the starting rate of pay. 

This role is also eligible for a discretionary management bonus based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

At ALTOUR , we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).  

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.  

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.  Click here for more information about Altour . 

The Implementation Manager is responsible for managing nett new business implementations and on occasion, supporting the implementation of online booking tools where the client is currently transacting business on an offline basis. They serve as the business owner and leaders of these implementations and are accountable for delivering business results. This role supports the ongoing needs of the business while ensuring best practices are implemented throughout the organization. Provide technical oversight of the products’ installation environment, and maintenance of the system to ensure reliable performance.

• Lead and manage the implementation of new business end-to-end after verbal award, maintaining communication throughout the project to meet customer expectations.
• Plan, lead, organize, and control multiple project initiatives by the approved scope and schedule.
• Engage Sales, Solutions, and Operations to validate new business scope as it pertains to customer contract documents, technical specifications, and data analytics to ensure correct technologies are selected to support customer requirements.
• Build the designed engineering structure to scale to grow with the strategy of the company and define roles and responsibilities for the implementation team in supporting operations.
• Understanding of Operational Excellence as it pertains to Labor Management Systems, Work Force Optimization, and Performance Coaching & Observation principles to assure the attainment of facility production, quality, and safety standards and objectives.
• Translate business requirements into a robust, scalable design and drive proper change control through the life cycle of the project.
• Implement complex business requirements through a variety of tools and technologies.
• Serve as the first-line decision maker for the business including developing ramp-up plans and schedules that meet customer requirements while also identifying risks and developing mitigation plans.
• Provide day-to-day direction to cross-functional implementation pods/support teams and best practices to the customers on deploying the productions within their environment.
• Sign off on and test Standard Operating Procedures (SOPs) through a partnership with IT.
• Ensure a smooth transition to operations post-go-live and ramp-up.
• Interact directly with various customer representatives, ranging from senior operations to warehouse operations and end-users.
• Collaborate with customer and operations leadership to ensure all processes are adhered to throughout the implementation process.
• Work closely with project managers to identify potential issues and risks.
• Create documentation that enables the transition from implementation to post-implementation support.
• Assess and adapt to industry trends and changes, recommending changes or improvements within the Engineering.
• Supports Quality Driven Management techniques within the business, encouraging the use of analysis to drive.
• Decision-making and development improvements. Ensures the team understands expectations and how information is reported and used.

• Bachelor’s Degree in a related field preferred and 6 years of relevant experience.
• Direct customer-facing and implementation delivery experience.
• Ability to quickly learn new concepts and technologies and convert them into customer solutions.
• Excellent oral and written communication skills.
• Possess the ability to motivate and maintain effective working relationships.
• Ability to rely on experience and judgment to plan and accomplish goals.
• Experience managing others including contractors and suppliers.
• Customer service driven.
• Analytical and problem-solving aptitude

PAY AND BENEFITS

Our benefit offerings include private medical insurance, private dental care, 25 days annual leave from day 1 plus 8 days for public holidays, life insurance with employee assistance and counselling programmes, group pension scheme and income protection cover. 

The salary range on this job posting has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

At ALTOUR , we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).  

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.  

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey.  Click here for more information about Altour . 

JOB OVERVIEW

The Senior Business Analyst leads the definition and delivery of innovative, end-to-end business requirements supporting a global corporate travel management ecosystem, including supplier direct connections, online booking tools, agent platforms, and integrated systems. This role bridges business and technology by translating strategic objectives into clear, actionable requirements while driving automation, cost efficiency, and streamlined processes. The position requires independent ownership, strong cross-functional collaboration, and a proactive approach to risk identification, system integration, and continuous improvement.

CORE RESPONSIBILITIES

• Lead requirements gathering, analysis, and validation for complex, cross-functional initiatives involving global corporate travel systems, supplier integrations, OBTs, agent booking tools, automation, accounting systems and AI-enabled solutions.
• Partner with Business Product Owners and stakeholders to recommend solutions, identify risks, dependencies, and opportunities for automation and cost-effective process improvements.
• Document and formalize business requirements, functional specifications, and supporting analysis to ensure alignment with strategic objectives and technical feasibility.
• Produce clear, high-quality business and system requirements documentation, including user instruction and operational support materials.
• Act as the primary liaison between Business Product Owners and software development teams, ensuring shared understanding and timely decision-making.
• Define and document current-state and future-state business processes, system workflows, and end-to-end integration touchpoints.
• Design functional system solutions that enable scalable, streamlined, and automated travel management operations.
• Plan and coordinate requirements-related activities across development, testing, and business teams throughout the software development lifecycle.
• Define system test plans, acceptance criteria, and execute functional and integration testing to validate business outcomes.
• Manage work independently, engaging additional team members, subject matter experts, or leadership as needed to resolve issues.
• Demonstrate accountability and ownership for all assigned deliverables, ensuring work is completed on time and to quality standards.
• Identify issues or risks of significance, escalate appropriately, and ensure system and process documentation is maintained and up to date.
• Perform analysis and tasks as assigned

REQUIREMENTS

• 10+ years of experience translating complex business needs into user stories and structured requirement frameworks.
• Deep expertise in corporate travel operations, including distribution, booking, fulfillment, servicing, and settlement across airlines, hotels, OBTs, and agency environments.
• 5+ years hands-on experience with Amadeus (Sabre experience preferred), including requirements definition, system design, testing, and release support.
• Proven experience working closely with engineering teams across the full SDLC, from requirements and design through testing and deployment.
• Strong background in system integration and vendor management, including GDSs, NDC providers, BPOs, and SaaS platforms.
• Advanced analytical and technical skills, including expert-level proficiency in Microsoft Word, Excel, PowerPoint, SQL, and working knowledge of relational databases.
• Highly effective communicator with the ability to influence senior leaders, multitask under pressure, think proactively beyond defined steps, and rapidly learn in unfamiliar or complex domains.
• Strong knowledge of global travel agency operations, OBTs, mid-office automation, and travel agent facing technologies.
• Experience using Jira and Smartsheets.

PAY AND BENEFITS

Our benefit offerings include Group Pension scheme, private health and dental care, life insurance with employee assistance and counselling services, a staff discount platform and Group Income Protection cover.

The salary range for this job posting has been developed to give applicants a range based on the local market where the candidate would be working.  Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay. 

This role is eligible for a discretionary bonus, based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

Global Travel Collection (GTC ), part of Internova Travel Group, is the most influential collection of international luxury travel advisors. More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives and the entertainment industry. GTC’s combined global reach and leverage translate into value, recognition and preferential treatment for its world traveller clients. Click here for more information about Global Travel Collection.

The PR and Communications Executive (UK) will be responsible for developing and delivering strategic communications that engage our internal teams, support our independent travel advisors, and promote the Global Travel Collection brand in the UK market and beyond. This role combines internal communications, PR, and external brand messaging, requiring a confident communicator with strong stakeholder management skills. The PR & Communications Executive / Senior Executive will play a pivotal role in enhancing the visibility and reputation of Global Travel Collection and Internova Travel Group. This role is responsible for managing media relations, developing compelling PR strategies, and executing multi‑channel marketing campaigns that support brand awareness, recruitment efforts, and business growth. The ideal candidate will be a strong communicator with a proactive mindset, capable of crafting impactful stories, securing media opportunities, and driving engagement across traditional and digital platforms. This dynamic position requires close collaboration with internal stakeholders, global teams, and external partners to deliver effective, on‑brand communications and marketing initiatives.

• Manage media relations efforts across national and local print, radio, TV, digital, and trade media.
• Effectively position Global Travel Collection,Internova Travel Group, and other travel agency brands (Colletts) in the media as required.
• Create, write, and disseminate press releases for Global Travel Collection, its brands, and Internova Travel Group as required.
• Identify and pursue PR opportunities to enhance the visibility of Global Travel Collection and its family of brands.
• Develop key stories and pitch to relevant media titles to enhance brand visibility.
• Provide counsel and strategic PR advice to executives and independent travel advisors.
• Draft and submit awards nominations for Global Travel Collection, and assist independent travel advisors when required.
• Responsible for the management of all GTC UK brand social media channels, including content planning, posting, audience engagement, issue escalation, and performance reporting.
• Develop and execute an internal communications strategy to keep UK advisors and staff informed, engaged, and aligned with company goals
• Draft and distribute newsletters, announcements, and leadership updates.
• Partner with senior leadership to prepare messaging for town halls, business updates, and key initiatives.
• Assist in media training, produce speeches and presentations for executives (and independent travel advisors as required).
• Manage all media and publicity efforts related to key meetings, events, and industry activations.
• Secure relevant speaking engagements for key spokespeople.
• Organise and facilitate media networking opportunities.
• Monitor UK Government policies and regulatory changes impacting the travel industry, providing internal updates and drafting media commentary as required.
• Track, analyse, and report on media coverage received for Global Travel Collection’s brands, ensuring insights are shared with relevant stakeholders.
• Assist with the compilation and distribution of the daily media clips report.
• Work collaboratively with global counterparts, the wider marketing team, and the advisor success team to drive brand awareness and engagement.
• Provide support to deliver the recruitment and marketing plan for Global Travel Collection UK
• Support our recruitment team by developing marketing campaigns to promote Global Travel Collection UK as the best brand in travel for independent travel advisors
• Writing and proofreading copy
• Support internal departments with any marketing requests to ensure effective, on brand communications - this can be across a range of media including print and online.
• Liaising with internal and external teams, including designers and printers.
• Partner with cross‑functional teams (marketing, HR, operations) to ensure joined‑up communications.

• Experience in a multi‑channel marketing environment
• A 'can do', positive, enthusiastic attitude with a friendly, approachable manner is essential
• Good team working skills and the ability to be flexible
• Excellent communication skills to deal with internal and external clients
• Excellent organisational skills
• Able to work under pressure and to tight deadlines with a high degree of accuracy
• Travel experience would be a bonus, though not essential
• 3 x days a week London, office based position
• Bachelor’s degree in PR, communications, or similar
• Excellent written and verbal communication skills, with a keen eye for detail
• A proactive and strategic mindset with a passion for storytelling and brand positioning
• Proven ability to build and maintain strong media relationships
• Experience in drafting press releases, media briefings, and executive statements
• Ability to manage multiple projects and deadlines in a fast‑paced environment
• A proactive and strategic mindset with a passion for storytelling and brand positioning
• Familiarity with Muck Rack and MailChimp is a plus

Our benefit offerings include healthcare, dental care, health Assured (EAP), life insurance and Perkbox.

The salary range on this job posting/advertising has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role may be eligible for an incentive, commission, bonus, or a discretionary bonus program based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Internova Travel Group is looking for a PR and Communications Executive to enhance the visibility and reputation of Global Travel Collection. This role involves developing strategic communications, managing media relations, and executing marketing campaigns.

The ideal candidate will possess excellent communication and organizational skills and have experience in multi-channel environments. This position is office-based in London three days a week.

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Please note: We are interested in applications from candidates who are able to work in a hybrid role. Based out at either our London or Halifax Office, depending on where you reside.

The Centre of Excellence (CoE) Regional Meetings & Events Programme Manager is responsible for supporting the successful delivery, governance, adoption, and continuous improvement of a global clients Meetings & Events programme.

Acting as a central point of coordination between internal stakeholders, meeting planners, programme leadership, and suppliers, the role ensures adherence to programme policies, operating procedures, technology platforms, and data governance requirements.

The CoE Regional Meetings & Events Programme Manager will oversee programme administration, user support, training, reporting, compliance monitoring, stakeholder engagement, and continuous improvement initiatives across multiple regions, supporting the organisation's global Meetings & Events strategy and operating model.

• Support the day-to-day administration and operation of the global Meetings & Events programme
• Partner with programme leadership and key stakeholders to ensure successful programme execution(EW2.1) and adoption
• Support governance activities, stakeholder engagement, issue resolution, and escalation management
• Assist with programme communications and change initiatives
• Support implementation and enhancement of Meetings & Events operating processes and standards

• Provide first-line support to meeting requestors, meeting planners, and programme stakeholders
• Administer and support Meetings & Events technology platforms, including Cvent and future approved solutions
• Assist users with Meeting Request Form (MRF) submissions, platform navigation, and system utilisation
• Troubleshoot system issues and coordinate escalation to technical teams where required
• Maintain user access, system configurations, and platform documentation

• Deliver onboarding and training programmes for stakeholders, meeting planners, and end users
• Develop and maintain training materials, process documentation, user guides, and best practice resources
• Support programme adoption and change management initiatives
• Promote awareness and understanding of programme requirements, processes, and tools

• Monitor adherence to Meetings & Events policies, corporate requirements, and approved operating procedures
• Track compliance with preferred supplier programmes and approved sourcing processes
• Identify, document, and escalation policy exceptions and non-compliance trends
• Support governance reviews and compliance reporting activities

• Promote adoption of preferred suppliers and approved sourcing channels
• Monitor supplier utilisation, performance and compliance trends
• Identify opportunities to increase programme adoption and supplier optimisation
• Support supplier performance reviews and reporting

• Ensure accurate data capture and data integrity within Meetings & Events technology platforms
• Produce operational, management, compliance, and adoption reports
• Provide analysis of programme performance and identify trends, risks, and improvement opportunities
• Support KPI tracking and programme performance measurement
• Provide recommendations to improve programme effectiveness and user adoption

• End-user support services
• Training sessions and onboarding programmes
• User guides, process documentation, and knowledge articles
• Monthly operational and management reporting
• Compliance and governance reporting
• Adoption and utilisation reporting
• Preferred supplier programme reporting
• Quarterly service reviews
• Continuous improvement recommendations and action plans

• 7–10+ years in Meetings & Events operations
• Experience supporting global Meetings & Events programme
• Experience in driving organisational change, user adoption and stakeholder engagement within Global programmes, driving change and adoption
• Strong knowledge of Meetings & Events governance, sourcing, compliance, and operational processes.
• Experience in training, stakeholder engagement, and support models
• Experience working in collaborative environments, building and influencing strong relationships with internal and external stakeholders across regions, cultures, and functions.
• Strong analytical and problem-solving skills with the ability to generate actionable insights.
• Excellent verbal and written communication skills
• Identify, manage, and escalation programme risks and compliance issues, ensuring adherence to contractual obligations, policies, processes, and governance standards
• Project management experience with the ability to prioritise tasks, meet deadlines, and competing priorities effectively
• Proven experience in fostering an inclusive work environment and promoting team success.

Our benefit offerings include Group Pension scheme, 25 days annual leave entitlement plus 8 bank holidays (increses with length of service), Private health and dental care, Life insurance with Employee Assistance Programmes, counselling and well-being services, Group Income Protection and Perkbox (staff discount platform).

The salary range allocated to this role has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role is also eligible for a 5% discretionary bonus programme based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy

Overview

At ALTOUR, we believe people are the driving force behind every meaningful connection - our clients’ and our own. With more than 1,000 team members and a presence in over 80 countries, we are a globally recognized leader in corporate travel management and a proud division of Internova Travel Group, the highest-ranking American corporate travel management company (Business Travel News).

Our mission is to manage the complexities of connecting people so they can represent their brands in the most impactful way possible. That same philosophy shapes our workplace culture, one that evolves, improves, and empowers our people to grow and thrive.

We embrace innovation and leading-edge technology to create smarter, faster, and more tailored solutions - not just for our clients, but for each other. At ALTOUR, you’ll be part of a collaborative, forward-thinking environment where your voice matters and your success is a shared journey. Click here for more information about Altour.

Please note: We are interested in applications from candidates who are able to work in a hybrid role. Based out at either our London or Halifax Office, depending on where you reside.

The Centre of Excellence (CoE) Regional Meetings & Events Programme Manager is responsible for supporting the successful delivery, governance, adoption, and continuous improvement of a global clients Meetings & Events programme.

Acting as a central point of coordination between internal stakeholders, meeting planners, programme leadership, and suppliers, the role ensures adherence to programme policies, operating procedures, technology platforms, and data governance requirements.

The CoE Regional Meetings & Events Programme Manager will oversee programme administration, user support, training, reporting, compliance monitoring, stakeholder engagement, and continuous improvement initiatives across multiple regions, supporting the organisation's global Meetings & Events strategy and operating model.

• Support the day-to-day administration and operation of the global Meetings & Events programme
• Partner with programme leadership and key stakeholders to ensure successful programme execution(EW2.1) and adoption
• Support governance activities, stakeholder engagement, issue resolution, and escalation management
• Assist with programme communications and change initiatives
• Support implementation and enhancement of Meetings & Events operating processes and standards

• Provide first-line support to meeting requestors, meeting planners, and programme stakeholders
• Administer and support Meetings & Events technology platforms, including Cvent and future approved solutions
• Assist users with Meeting Request Form (MRF) submissions, platform navigation, and system utilisation
• Troubleshoot system issues and coordinate escalation to technical teams where required
• Maintain user access, system configurations, and platform documentation

• Deliver onboarding and training programmes for stakeholders, meeting planners, and end users
• Develop and maintain training materials, process documentation, user guides, and best practice resources
• Support programme adoption and change management initiatives
• Promote awareness and understanding of programme requirements, processes, and tools

• Monitor adherence to Meetings & Events policies, corporate requirements, and approved operating procedures
• Track compliance with preferred supplier programmes and approved sourcing processes
• Identify, document, and escalation policy exceptions and non-compliance trends
• Support governance reviews and compliance reporting activities

• Promote adoption of preferred suppliers and approved sourcing channels
• Monitor supplier utilisation, performance and compliance trends
• Identify opportunities to increase programme adoption and supplier optimisation
• Support supplier performance reviews and reporting

• Ensure accurate data capture and data integrity within Meetings & Events technology platforms
• Produce operational, management, compliance, and adoption reports
• Provide analysis of programme performance and identify trends, risks, and improvement opportunities
• Support KPI tracking and programme performance measurement
• Provide recommendations to improve programme effectiveness and user adoption

• End-user support services
• Training sessions and onboarding programmes
• User guides, process documentation, and knowledge articles
• Monthly operational and management reporting
• Compliance and governance reporting
• Adoption and utilisation reporting
• Preferred supplier programme reporting
• Quarterly service reviews
• Continuous improvement recommendations and action plans

• 7–10+ years in Meetings & Events operations
• Experience supporting global Meetings & Events programme
• Experience in driving organisational change, user adoption and stakeholder engagement within Global programmes, driving change and adoption
• Strong knowledge of Meetings & Events governance, sourcing, compliance, and operational processes.
• Experience in training, stakeholder engagement, and support models
• Experience working in collaborative environments, building and influencing strong relationships with internal and external stakeholders across regions, cultures, and functions.
• Strong analytical and problem-solving skills with the ability to generate actionable insights.
• Excellent verbal and written communication skills
• Identify, manage, and escalation programme risks and compliance issues, ensuring adherence to contractual obligations, policies, processes, and governance standards
• Project management experience with the ability to prioritise tasks, meet deadlines, and competing priorities effectively
• Proven experience in fostering an inclusive work environment and promoting team success.

Our benefit offerings include Group Pension scheme, 25 days annual leave entitlement plus 8 bank holidays (increses with length of service), Private health and dental care, Life insurance with Employee Assistance Programmes, counselling and well-being services, Group Income Protection and Perkbox (staff discount platform).

The salary range allocated to this role has been developed to give applicants a range based on the local market where the candidate would be working. Many factors, such as years of experience, budget etc. are considered when determining the starting rate of pay.

This role is also eligible for a 5% discretionary bonus programme based on the company’s financial goal achievement and individual performance.

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

Prospective Employee Privacy Policy