194 jobs in Isio

Isio is seeking a Client Relationship Manager Assistant to support National CRM leaders in building strong client relationships, ensuring satisfaction, retention, and loyalty across pensions administration services.

You will work with internal stakeholders to manage activities, provide support on client needs, and help deliver proposals, transformations, and reporting while maintaining effective governance and risk practices.

Pensions Implementation Project Support Administrator

The Pensions Implementation Project Support role is to support the Implementation Project Management team in the onboarding of new schemes and managing the process of transitioning the scheme into the "business as usual" ("BAU") administration teams, including the set‑up of administration operational functions. Successful implementations are critical for enabling the BAU teams to provide efficient and accurate BAU service at Go‑Live dates.

The successful candidate will report to the Project Implementation Lead within the Implementations team. The Implementations team is a national team and part of the Client Onboarding and Change function which sits within the Administration service line. The candidate will liaise with various internal key stakeholders, including the Administration, Accounts, Payroll and Systems teams, as well as liaising with the incumbent administrators.

This role can be based in our Birmingham, Reading, Manchester, Croydon, Bristol, Leeds, Edinburgh, Glasgow or Belfast office with a hybrid workstyle.

• Drafting of data and documentation requests


• Attendance at team, incumbent and trustee meetings (if applicable) to prepare minutes and take forward actions


• Drafting of communications to members and all other parties associated with the scheme


• Set‑up of phone line, email inbox, letters


• Involvement in handover of schemes to Admin BAU team


• Liaising with incumbent administrators and internal stakeholders

• Pensions administration technical and pension scheme legislation knowledge


• Organisational and communication skills


• Ability to prioritise competing demands


• Ideally 2 years+ pensions administration experience


• Experience of liaising with clients / Trustees


• Strong attention to detail

• A competitive salary and market‑leading bonus scheme with stretch targets for high performance


• Study support to help you achieve professional qualifications, with salary increases for exam passes.

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us

Administration Assistant - Fixed Term Contract for 6 months

Due to a busy period of growth we are looking for additional Administration Assistants to join our Admin Shared Services department – Central Services Team on a fixed term contract.

The Central Services Team Mission is “to effectively triage all incoming member enquiries. We will maximise first time resolution where possible and index all other queries to appropriate workflows/technical teams. We are committed to delivering seamless, once and done services for non-automated/non-technical/low-complexity transactions across all channels and schemes with accuracy and care”.

Your role is to support our pension scheme administration service by offering first-line inbound call support, processing incoming post (both digital and hardcopy), updating records, inputting data and general office/clerical duties. You will be responsible for following processes closely and ensuring work is delivered to a high standard at all times. This role is vital to the BAU function of pensions administration within Isio.

You’ll work with key stakeholders to deliver exceptional customer service, a high volume and high accuracy of work and, ultimately, an excellent support service to the admin BAU teams across the country while ensuring alignment with business strategy, regulatory requirements, and client expectations.

The role involves dealing with confidential information therefore a high level of discretion and professionalism is essential. You must also be able to work well under pressure during busy periods when the volume of incoming post and in-bound calls can increase substantially.

No prior pension administration experience is needed as all training will be provided.

The ideal candidate will already have experience of working in an office environment, have excellent customer service and computer skills and be able to process work to a very high standard.

This role is fully office based in our Manchester city centre office.

• Opening and processing post.
• Scanning and indexing documents and digital images.
• Answering inbound calls and resolving queries.
• Prioritising work to ensure delivery in accordance with client Service Level Agreements.
• Processing member events within specific timeframes and ensuring compliance with internal standards and scheme and legislative rules.
• Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.
• Maintain a culture which reflects Isio's values and puts the member at the heart of all activities.
• Keeping up to date with procedural, technical and scheme changes.
• Participation in ad-hoc administration projects/exercises.
• Identifying and recording non-core fee events.
• Liaising with contacts to maintain and build strong client relationships.

• GCSE English and Mathematics (A-C) or equivalent.
• Strong literacy and numeracy skills.
• Strong data input skills.
• Strong MS office skills.
• Analytical thinking and problem solving skills.
• Attention to detail.

• Exposure to GDPR controls.
• Contact or call centre experience.
• Previous office experience.

We can offer a hybrid, flexible approach to work, supporting a work-life balance that works for you.

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us

Isio is seeking an Administration Assistant on a fixed-term contract for six months in Manchester city centre. You will support pension administration through first-line inbound calls, post processing, data input and general clerical duties to maintain high standards.

The role requires discretion, the ability to work under pressure during busy periods, and excellent MS Office skills. Training is provided and a hybrid approach may apply.

We are seeking a Senior pensions project administrator/analyst to work in our specialist Administration Project Team. You will be responsible for the delivery and technical aspects of administration projects.

The types of projects you may be asked to work on will include, but is not limited to, the following: GMP Equalisation projects; benefit analysis and rectification work; Pensions Dashboard projects; Scheme transitions; De-risking activity including projects relating to insurance transactions; individual technical or high priority cases; data work; CETV Top Up Exercises and No Further Liability exercises.

This role can be based in our Leeds, Manchester, Edinburgh, Glasgow, Belfast, Reading, Birmingham or Croydon offices with a hybrid workstyle.

• Project Delivery: Involvement in the planning, execution, and monitoring of pension administration projects, ensuring they are completed on time and within budget.
• Data Analysis: Perform data analysis and validation to ensure the accuracy and integrity of pension data. Identify and resolve discrepancies under supervision.
• Reporting: Regular maintenance of project trackers, highlighting key milestones, risks, and issues. Provide recommendations for improvement where necessary.
• Compliance: Ensure all project activities comply with relevant regulations, industry standards, and internal policies. Stay updated on changes in pension legislation and best practices.
• Stakeholder Management: Collaborate with internal and external stakeholders, team members, and third-party providers, to ensure effective communication and project delivery.
• Process Improvement: Identify opportunities for process improvements and efficiencies within pension administration projects. Implement best practices and innovative solutions to enhance service delivery.
• Documentation: Maintain comprehensive project documentation, including project plans, risk registers, and issue logs. Ensure all documentation is accurate, up-to-date, and easily accessible.
• Training and Support: Provide support to team members and clients on project-related activities and pension administration processes.

• Demonstrable experience of delivering administration services to DB pension schemes.
• Demonstrable experience working on, reviewing and delivering bulk projects including GMP, Pension Dashboard, Data Rectification or De-risking.
• Experience being responsible for supporting and assisting junior staff members.
• Strong analytical and problem-solving skills, with a keen eye for detail.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders.
• Strong organisational and time-management skills, with the ability to manage multiple tasks simultaneously.
• Experience of working in a third-party administration environment.
• Proficiency in MS Office Suite, particularly excel.
• Willingness to learn and develop in the field of pensions administration.
• Technical pensions and legislative knowledge and understanding would be advantageous.

• A competitive salary and market leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.
• Development and training opportunities to support your career ambitions throughout your time with us.
• A friendly and supportive team who will help you to deliver your best work.

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

Isio is seeking a Senior pensions project administrator/analyst to join our specialist Administration Project Team. This role involves the delivery and technical aspects of various pension administration projects. You will collaborate with internal and external stakeholders to ensure effective project delivery and compliance with regulations.

Ideal candidates will have demonstrable experience delivering administration services to DB pension schemes, with strong analytical and communication skills. The position is flexible with a hybrid workstyle available.

Isio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focused Senior Pension Administrators. We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours. We currently have positions which can be based in our Croydon, Birmingham, Manchester, Reading, Belfast or Edinburgh city centre offices with a hybrid workstyle.

• Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).
• Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.
• Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetings.
• Peer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.
• Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.
• Developing less experienced team members, mentoring and coaching as necessary.
• Managing small scale, ad hoc projects as needed.
• Working closely with the risk and compliance team to ensure errors, omissions and complaints are handled as accordance with agreed procedures and within appropriate timescales.

• Previous experience as a Senior Pensions Administrator with experience and knowledge of delivering administration services to Defined Benefit pension schemes.
• Ability to perform complex pension calculations, and the ability to peer review other calculations to a high standard of accuracy.
• Strong knowledge of member calculation processes, Defined Benefit (DB) scheme knowledge, scheme types and governing legislation issues.
• Good communication skills, and the ability to communicate with clients, members and colleagues with impact and credibility.
• Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve SLAs.
• Strong analytical and problem‑solving skills, with a desire to improve ways of working.
• Relevant professional qualification (e.g. PMI) – desirable.

• A competitive salary and market‑leading bonus scheme with stretch targets for high performance.
• Study support to help you achieve professional qualifications, with salary increases for exam passes.

Isio Group is an equal opportunities employer, and we welcome applications from all suitably qualified candidates.

If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please ask us

Isio is seeking experienced Senior Pension Administrators to support our growth. The role focuses on ensuring high-standard administration of Defined Benefit pension schemes, performing complex calculations, and mentoring junior team members.

Located in cities across the UK, including Manchester, candidates can apply for full or part-time roles. Competitive salaries and bonuses are provided, along with study support for professional qualifications.