16 jobs in Kenyon Block Consultants Ltd

Kenyon Block Consultants Ltd in East Midlands is seeking a professional to handle regulatory compliance and licensing duties. The role involves enforcing the Licensing Act and Gambling Act, investigating service requests, and preparing various legal documents.

The ideal candidate will have licensing experience and excellent skills in correspondence and compliance monitoring. The position offers an opportunity to contribute to service development initiatives and participate in departmental objectives.

Kenyon Block Consultants Ltd is seeking a dedicated enforcement officer to manage compliance with Trading Standards legislation across Greater London. Responsibilities include prioritising complaints, conducting inspections, and providing advice on consumer rights.

The ideal candidate will have strong customer service skills and relevant qualifications, including GCSEs and a degree in related fields. This role involves both office and fieldwork, with potential out-of-hours responsibilities.

Main Duties

• Prioritise complaints and enquiries from businesses and consumers and respond to or investigate them in accordance with Service policies.

  When appropriate, gather evidence and investigate breaches of Trading Standards legislation across the full remit of the law, including statutory codes such as PACE, RIPA and CPIA.

  Prepare infringement reports thoroughly and timely and give evidence in court when required.

• Enforce Trading Standards legislation by carrying out inspections of trading premises to ensure compliance with legal requirements.
• Undertake project work, respond flexibly to emerging issues, manage project budgets and direct staff as necessary to help the Service deliver the business plan and meet customer service priorities.
• Actively gather intelligence on business malpractice, contribute to tactical assessments and make proposals for action to reduce consumer harm.
• Provide a high level of customer service, including advice to businesses, communities and consumers on legislation, Trading Standards activities and business systems.
• Liaise and work effectively with partner organisations to resolve problems, gather information and represent the Service when required.
• Make decisions based upon council and Service policies and procedures.
• Undertake other relevant and reasonable duties as defined by line managers, including occasional out‑of‑hours work appropriate to grade.
• Gain and maintain a level of professional knowledge and competence relevant to the post.
• Ensure data and information is stored securely, distributed and destroyed appropriately in accordance with government guidelines.
• Conduct many functions of the Service with little support and supervision, giving complex advice and leading on more complex enforcement across a broad range of legislation.
• Lead on projects, control the allocated budget and direct other officers as required.
• Support other officers in their day‑to‑day work.
• Develop specialist skills or knowledge in a particular legislative area core to the Service’s work.
• Work with partner organisations where appropriate.

• Normal local government conditions apply. The post holder may be required to work outside normal office hours, including weekends and public holidays, on occasion.
• The post holder will need to be able to undertake lone enforcement duties.
• The duties of this post may vary from time to time without changing the general character of the duties or the level of responsibility.
• Take reasonable care for your own health and safety and that of others affected by what you do or do not do.
• Cooperate on all issues involving health and safety.
• Use work items provided correctly, in accordance with training and instructions, and do not interfere with or misuse anything provided for health, safety or welfare.
• Report any health and safety concerns to your line manager as soon as practicable.

• Five GCSEs or ‘O’ levels at grade C or better.
• Knowledge of and ability to write professional business letters and reports.
• Knowledge of basic maths, including decimal places.
• Knowledge and use of Microsoft applications.
• Interest in consumer rights and consumer protection matters.
• Ability to travel to a variety of locations.

• Job related aptitude and skills:
• Customer Focus: Possession of good customer service skills, ability to deal with difficult customers and confrontational situations, balance achieving the best outcome for customers with available resources.
• Approachability: ready to consult and share information, communicate with sensitivity and understanding, self‑awareness, and ability to reflect and learn from previous situations.
• Teamwork: An effective team member, understanding what makes a good team, confidence to ask for and listen to the ideas of others and share your own, ability to prioritise work and work with colleagues to achieve a positive outcome.
• Commercial: Ability to make decisions so resources are used effectively and best value is achieved, bring energy, commitment, and proactive improvement opportunities, manage workload to meet targets and deadlines, take a proactive and flexible approach, work on own initiative, stay calm under pressure.
• Adaptability: Ability to work in an organised manner, prioritise, meet tight deadlines, work remotely without close supervision, adapt to different situations and deal with people at all levels.

• Willingness to undertake training to become competent in legal controls and Codes of Practice such as PACE, RIPA, CPIA.
• Ability and willingness to work outside office hours and out of doors in adverse weather conditions.
• Commitment to, and understanding of, the principles of Equal Opportunities for all, in employment and the delivery of services.

• CSCATS or DCA part 1 or BSc/BA Consumer Protection or other related qualification.
• DCATS, Diploma in Consumer Affairs or relevant degree.
• Knowledge of legal controls and Codes of Practice governing law enforcement such as PACE, RIPA, CPIA.
• Knowledge of council and Service policies or procedures.

• Experience of investigating criminal offences and compiling reports for consideration of legal action, including taking witness statements and interviewing under PACE Act and Codes.
• Experience of working for other enforcement agencies and using bespoke databases.
• Job related aptitude and skills: Customer Focus, Experience of working with difficult/diverse customers, willingness to develop and improve, commercial analysis of complex information and ability to motivate customers and colleagues to achieving compliance/meeting goals.

Main Duties And Responsibilities

Licensing & Regulatory experience (Licensing Act 2003/Gambling Act 2005 and other regulatory elements ) (Professional Licensing Practitioners Qualification desirable)

Producing relevant correspondence, answering queries, providing advice, verification of applications.

Preparation of invoices and monitoring progress.

Inspecting and enforcing relevant statutory provisions in all premises and circumstances where the Council is the enforcing authority.

Investigating complaints and service requests that are received by the Department

Producing relevant correspondence.
Preparing legal notices and other such documents as required.
Checking compliance with relevant requirements, preparing prosecution files and acting as a witness in court proceedings and at Sub-Committee hearings

Initiating proposals for service developments in consultation with the Service Manager.

Participating in the implementation of systems to ensure that high quality data is maintained by the Section

The post holder will have a responsibility for:

Inspecting and enforcing relevant statutory provisions in all premises and circumstances where the Council is the enforcing authority.

Investigating complaints and service requests that are received by the Department.

Producing relevant correspondence.
Preparing legal notices and other such documents as required.
Checking compliance with relevant requirements, preparing prosecution files and acting as a witness in court proceedings.

Participating in the Section’s sampling programme as required.

Participating in the training and induction of staff and/or visitors as and when necessary.

Contributing to the formulation and implementation of the relevant objectives of the Departmental and Divisional Business Plans in accordance with targets.

Participating in initiatives and projects as allocated.

Initiating proposals for service developments in consultation with the Service Manager.

Assisting in the preparation of bids and grant applications where necessary.

Participating in partnership working within the Council and with external organisations and groups where necessary.

Participating in the risk management process associated with service delivery.

Keeping up to date with relevant legislation, standards, guidance notes and other information to develop any appropriate specialist knowledge of relevant subject areas.

Participating in the implementation of systems to ensure that high quality data is maintained by the Section.

Representing the Department at meetings where necessary.

Actively promoting the service through preparation of information and attendance at promotional events.

Undertaking work on Departmental issues as determined by the Service Manager.

Preparing reports for consideration by Management.

Contributing to work towards the overall policy objectives of the Council.

Complying with the Council’s Standing Orders, Financial Regulations and Departmental Instructions.

Complying with the Health and Safety at Work Act 1974 and the Council’s Safety Policy.

Contributing to the Department’s work on Quality Assurance and Environmental Management.

Complying with the Council’s Customer Care Code and preparing comprehensive replies and responses to enquiries and complaints.

Participating in the Council’s Great Performance Conversation scheme.

Adhering to Council policies relating to equalities and environmental issues.

Undertaking any training relevant to the post to maintain competency.

Kenyon Block Consultants Ltd is seeking a Trading Standards Enforcement Officer to ensure compliance with trading standards legislation related to vapes and tobacco. Responsibilities include inspecting premises, enforcing laws, and advising consumers and traders.

The ideal candidate will have strong knowledge of relevant legislation and excellent communication skills. This role is essential in maintaining public safety and legal compliance. Training is provided to ensure ongoing competency in the role.

Trading Standards Enforcement Officer (vapes and tobacco)

Job description Vape and Tobacco Enforcement Officer

• Inspect a wide variety of trading premises to ensure compliance with relevant trading standards legislation, particularly concerning illegal tobacco, e-cigarettes and underage sales.
• Enforce all relevant statutory provisions where the Council is the enforcing authority.
• Investigate complaints and other service requests received by the Trading Standards team.
• Advise and assist consumers and traders on a wide variety of legislation, including providing guidance and sign‑posting as appropriate.
• Participate in projects and initiatives as allocated.
• Participate in sampling programmes as directed. Handle allocated sampling monies in line with Council policies.
• Participate in partnership working within the Council and with external organisations and groups where necessary.
• Actively promote the service through assisting in the preparation of information/materials and attendance at promotional events.
• Produce relevant correspondence, preparing legal notices and other documents as required. Check compliance with relevant requirements, preparing prosecution files.
• Act as a witness in court proceedings.
• Deal with incoming calls, post and electronic communications to ensure that information is correctly recorded and disseminated in the correct manner to both internal and external agencies.
• Participate in the use of systems to ensure that high quality data is maintained by the Council and that confidentiality and the Data Protection standards are complied with.
• Contribute to the formulation and implementation of the relevant objectives of the Departmental Business Plans.
• Undertake any training relevant to the post to maintain and/or develop competency.
• Implement and maintain Council and Departmental policies and instructions as appropriate, including financial, health and safety, equal opportunities and customer service standards.
• Contribute and work towards the overall policy objectives of the Council.
• Keep up to date with relevant legislation, standards, guidance notes and other information to develop appropriate specialist knowledge of relevant subject areas through Continuous Personal Professional Development (CPPD).
• Participate in training and induction of staff/visitors as necessary.
• Represent the Trading Standards team at meetings when required.
• Initiate proposals for service developments in consultation with the Team Leader and Principal Trading Standards Officers.
• Undertake work on Team and Departmental issues as directed by the Team Leader and/or Head of Service.
• Prepare reports and presentations for consideration by management.

Main Duties / Responsibilities

Enforce food standards legislation by inspection, investigation, sampling and other means.

Investigate offences under regulatory legislation and take appropriate action under the Council’s Enforcement Policy, including conducting interviews in accordance with PACE 1984 and all other relevant legislation.

Collect evidence and prepare case reports for possible prosecution in accordance with Council policy and attend legal proceedings, where necessary, on behalf of the Council.

Undertake sampling of goods and services to determine if breaches of trading standards legislation are occurring and take appropriate action under the Council’s Enforcement Policy.

Issue licences and notices under relevant trading standards legislation.

Advise businesses & traders of their legal obligations relating to civil and criminal trading standards legislation.

Develop and foster good client relations.

Identify opportunities to improve the efficiency of the service.

Maintain proper records for all work undertaken.

Undertake enforcement activities outside normal flexi hours.

Liaise with Council Officers, Members, outside bodies and organisations with regard to appropriate matters.

Ensure personal development in respect of all relevant legislation and ensure any changes are speedily and efficiently implemented.

To safeguard and promote the welfare of children for whom you have responsibility, or with whom you come into contact, to include adhering to all specified procedures.

Ensure that you work in line with all the Council’s policies and procedures and ensure that you are aware of your obligations under these.

Behave according to the Employees’ Codes of Conduct and ensure that you are aware of your obligations and responsibilities re. conflicts of interest, gifts, hospitality and other matters covered by the Codes.

To comply with health and safety policies, organisational statements and procedures, report any incidents / accidents/ hazards and take a pro-active approach to health and safety matters in order to protect yourself and others.

Any other duties of a similar nature related to this post that may be required from time-to-time.

Diploma in Trading Standards or equivalent.

2 years minimum post qualification experience of an enforcement.

Ability to communicate both orally and in writing to a wide range of audiences, including ability to present the council’s policies both informally and formally.

IT literate, capable of using MS Word/Excel and office packages.

Flexible approach to working time arrangements to work outside normal office hours as required.

Ability to work both successfully as part of a team and individually with minimum supervision to agreed protocols.

Capacity for independent travel to fulfil the requirements of the post.