13 jobs in Law Business Research

Description

We are looking for a highly enthusiastic Sales Manager to lead our IP Market Intelligence Team – reporting into the Divisional Sales Director you will be responsible for delivering targets against an established portfolio of digital products.

Department: Commercial

Location: London

We are looking for a highly enthusiastic Sales Manager to lead our IP Market Intelligence Team – reporting into the Divisional Sales Director you will be responsible for delivering targets against an established portfolio of digital products.

The Sales Manager will have sales representatives reporting to them and be responsible for hiring, coaching and motivating a hybrid team who split their time across account management and new business.

In addition to planning and implementing an on-going sales strategy for growth and leading a team, you will use your relationship, management and negotiation skills to grow our account base.

This is a fantastic opportunity for someone to join a high performing and fast-growing team with excellent rewards and incentives, great progression opportunities and opportunity for international travel.

• Recruitment and onboarding
• Lead a continuous recruitment programme aimed at hiring Business Development Associates into the Business.
• Work with the Sales Director to develop an established onboarding programme to deliver improved results.
• Provide continuous and consistent coaching and training to junior sales representatives to ensure career development for your team.

• Team leadership and management
• Lead and manage a team of Business Development Associates
• Responsible for strong pipeline management and forecasting to ensure that monthly and quarterly targets are achieved.
• Establish sales objectives by forecasting and developing sales quotas for regions and brands, projecting sales volumes and profit.
• Develop, implement and track both personal and team plans to maximize new business opportunities by developing sales to meet revenue targets.
• Ensure the development and implementation of Team annual sales plans based on analysing trends, economic indicators and competitors.
• Establish a strong team, culture that motivates and inspires junior Business Development Associates.

• Product knowledge and Portfolio Management
• Manage multiple sales campaigns against an established sales schedule.
• Develop strong cross-organizational relationships with key stakeholders (research, marketing, finance, product, production etc)
• Be the recognized expert for your product within the business. Line manage and support all members of the team, coaching and mentoring them when needed and taking an instrumental role in their personal development within LBR.
• Demonstrate in-depth product, market and sector knowledge of clients and competitors that is shared within the company to enhance client experience and product development.

• 3+ years B2B sales experience and a minimum of 2+ years of managing a sales team or salespersons.
• Excellent negotiation and communication skills, in particular a highly professional telephone manner
• Self – motivated and highly driven with a desire to exceed targets
• Ability to work to targets and showcase resilience in challenging situations
• Strong management skills with the ability to motivate junior team members, manage performance, and contribute to a culture of sales excellence.
• Proven track record in onboarding and coaching junior sales representatives
• Strong time management skills - Highly organized with the ability to multi-task, prioritize and delegate where necessary.
• The ability to set and measure objectives and the means in place to ensure these are followed up on and met.
• Ability to forecast and report accurately in Salesforce.
• Highly enthusiastic and a ‘can do’ attitude.

An amazing market position, enviable growth, collaboration and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Law Business Research has been selected as a winner for the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture here at LBR and we remain committed to creating a positive workplace for all our employees. We also partner with Business Disability Forum to support a more inclusive employer journey and Level 2 Disability Confident Accreditation. We engage in charitable and community initiatives, including support for Swawou School in Sierra Leone.

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Our people are our most valuable asset, and we offer a wide range of benefits to help ensure that all are supported.

Start Of Employment

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 Months Employment

• Pension (4% employer contribution and 4% employee contribution)

After 4 Months Employment

• Life assurance

After Probation

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 Year Service

• Private healthcare

Additional Perks

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

At Law Business Research, we believe in the power of growth and the importance of nurturing talent . We have learned that building the right team delivers extraordinary results. Our fast-paced journey to becoming a global technology-driven information service provider has been built upon the values we hold close: rewarding excellence , providing meaningful work on our leading brands, and fostering an inclusive environment that is diverse, connected, and supportive .

Description

This role is responsible for end‑to‑end planning and management of the company’s internal events programme. The Corporate Events Executive will lead the execution of Executive Leadership Team (ELT) and Senior Leadership Team (SLT) off‑site meetings, company‑wide townhalls, and global incentive trips, acting as a trusted partner to executive stakeholders.

Commercial, London

• Plan and manage corporate off‑site meetings for the leadership team and international offices in the US, UK and Hong Kong
• Ensure all events align with objectives
• Plan and deliver internal townhalls (virtual)
• Lead planning and execution of global incentive trips
• Work closely with Senior Leaders and their support team
• Research, negotiate and contract venues and suppliers
• Manage event budgets and financial tracking

• Highly organised with the ability to manage multiple events simultaneously
• Ability to communicate effectively with C‑level stakeholders
• Calm and solutions‑focused under pressure
• High levels of discretion and attention to detail
• Excellent written and verbal English
• 1‑2 years experience delivering complex corporate or internal events
• Proven experience working with executive and senior leadership audiences
• Experience managing event budgets and suppliers

Start of Employment

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 Months Employment

• Pension (4% employer contribution and 4% employee contribution)

After 4 Months Employment

• Life assurance

After Probation

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance for gym memberships or fitness classes
• Puregym access
• PerksAtWork platform access

After 1 Year Service

• Private healthcare

Additional Perks

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.

Law Business Research in Greater London is seeking an experienced Product Delivery Manager to spearhead the delivery of complex technology initiatives. This role involves collaborating with Product Managers and Engineering Leads to ensure seamless deliveries across multiple workstreams.

The ideal candidate will have a proven record in technical project management and excel in Agile environments. The position offers a range of benefits including private healthcare, generous parental leave, and a day off for your birthday.

Centellic in London seeks a Service Delivery Manager to own the operational performance of the global Helpdesk and outsourced partners, aligning with SLAs and customer experience. You will lead governance, reporting and continual improvement across IT Operations and suppliers.

You will collaborate with Infrastructure, InfoSec, Enterprise Services, CRM, Product & Technology and business stakeholders to mature service delivery, establish service ownership, and drive improvements across regions and

Customer Success Manager

Department: Commercial

Employment Type: Full Time

Location: London

Reporting To: Ankit Chauhan

We are seeking a Customer Success Manager to join our London based Customer Success team. In this customer-facing role, you will own a portfolio of accounts across our subscription products and have responsibility for driving retention, engagement, user growth and long-term customer value. You will combine strong relationship management, commercial awareness and customer success expertise to help customers achieve their objectives while supporting wider business goals.

This role is suited to someone who has experience operating across the full customer lifecycle: from proactive onboarding and tailored success planning, through to health analysis, executive reviews, renewal support, advocacy building and expansion opportunity identification. You will act as a trusted partner to customers and a strong internal collaborator, sharing insight with Product, Content, Sales, Support and other teams to continuously improve the customer experience.

• Own and proactively manage a portfolio of Mid Touch customer accounts, creating tailored success plans and customer journeys that support retention, adoption and active user growth.
• Lead proactive onboarding within agreed timelines, adapting delivery to each customer’s workflow, priorities and business objectives.
• Build, strengthen and maintain strategic relationships with key users, decision-makers and commercial stakeholders across customer organisations.
• Analyse customer health across usage, engagement, sentiment and commercial indicators to identify risks, opportunities and clear calls to action.
• Design and deliver tailored engagement initiatives aligned to each customer’s goals, strategy, buying cycle and stage in the customer journey.
• Conduct high-quality business reviews to measure progress against agreed success outcomes and recommend next steps.
• Partner with Sales on commercial discussions, including renewal support, solution recommendations and identification of growth opportunities such as cross-sell, upsell and CSQLs.
• Act as the voice of the customer by sharing feedback, trends and customer intelligence with Product, Content, Support and other relevant teams.
• Maintain excellent documentation and process discipline within the Customer Success platform, ensuring records are accurate, useful and action-oriented.
• Support knowledge sharing across the team, contribute to continuous improvement initiatives and act as a role model through high standards, empathy, maturity and accountability.

• 3 – 5 years’ experience in a Customer Success client-facing B2B role.
• Hands on experience working with a dedicated Customer Success platform accurately and proactively to manage workflows, maintain data quality and deliver against KPIs.
• Outstanding relationship-building skills, with the ability to engage and influence stakeholders at all levels.
• Advanced communication skills, with the ability to deliver training, onboarding, reviews and recommendations clearly and confidently to different audiences.
• Strong customer success expertise, including success planning, onboarding, customer health, retention strategy and advocacy development.
• Advanced analytical and critical thinking skills, with confidence using customer data and success metrics such as health scores, churn, NPS, CSAT, GRR and NRR to inform decisions.
• Strong coordination, planning and organisational skills, with the ability to lead complex work across multiple stakeholders and priorities.
• Commercial awareness and the ability to work effectively with Sales to support customer value conversations and package recommendations.
• Advanced product, customer journey and customer experience understanding, ideally within a subscription, information, SaaS or professional services environment.
• A collaborative, empathetic and growth-oriented approach, with the confidence to support colleagues, share knowledge and help lead positive change.

Success in this role means delivering measurable impact for customers and the business: strong onboarding outcomes, healthier customer relationships, high-quality success and engagement planning, disciplined platform usage, early risk identification, will all contribute to our retention targets. The successful candidate will help create a positive, customer‑centric culture by mentoring others, sharing insight and continuously improving how we support customers.

Our people are our most valuable asset, as such, we offer a wide range of benefits to help ensure that all are supported:

Start of Employment:

• Eye care
• Employee Assistance Programme
• A day off for your birthday

After 3 months Employment:

• Pension (4% employer contribution and 4% employee contribution)

After 4 months Employment:

• Life assurance

After Probation:

• Cycle to work scheme
• Season ticket loan
• £350 annual wellbeing allowance to contribute to gym memberships or fitness classes
• Puregym access
• Perks at work platform access

After 1 year Service:

• Private healthcare

• Company socials
• Access to Employee Affinity Networks
• Mentoring scheme
• Volunteering Day
• Mortgage Advice
• Work from anywhere (2 weeks)
• Generous parental leave

We are committed to making our organisation an inclusive, respectful & engaging place to work with a culture shaped by our core values that promote equality, collaboration & respect in everything we do. We are proud to be part of the Disability Confident Scheme, meaning we are committed to being inclusive and accessible, which starts with our application and recruitment process. If you do require any reasonable adjustments to be made, please let us know as part of our application page.

‘We are proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, gender identity/expression or reassignment, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.’

Law Business Research is seeking a Customer Success Manager in their London office. The role involves managing customer accounts and driving user growth, retention, and engagement through tailored plans.

The ideal candidate will have 3-5 years of customer success experience, with strong relationship management skills. The position offers various benefits including a pension and wellbeing allowance.

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Why LBR?
An amazing market position, enviable growth, collaboration, and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.

Department: Commercial
Location: London

Why LBR?
An amazing market position, enviable growth, collaboration, and wonderful people are just some of the reasons to further your career with Law Business Research. Our culture is shaped by our core values that promote equality, agility, and respect in everything we do.
Law Business Research has been recognized as a winner of the 2024 Inspiring Workplaces Awards. We’re proud of our inclusive and inspiring culture and are committed to creating a positive workplace for all employees.
We have partnered with Business Disability Forum to support our journey toward becoming a more inclusive employer and achieving Level 2 Disability Confident Accreditation.
We are also engaged in charitable initiatives, including working with Swawou School in Sierra Leone to provide education for 120 girls.

We are proud to be an equal opportunities employer, committed to providing equal opportunities regardless of sex, gender identity/expression, sexual orientation, marital status, race, colour, nationality, ethnicity, religion, age, or disability.

• Research and understand the needs and structures of large prospective businesses to target your approach effectively.
• Utilize our database of over 800K subscribers to build relationships within target organizations, identifying champions who can refer you to decision-makers.
• Negotiate and manage multi-stakeholder sales with global clients and oversee procurement processes.
• Collaborate with Marketing and Content teams to gather market and client feedback to influence product development.
• Occasionally travel to client sites, events, and conferences within the territory.
• Provide detailed proposals, product demonstrations, and consultations, both in person and online.
• Maintain accurate records of activities in CRM, forecast sales pipelines, and prepare reports.
• Develop a strong knowledge of the legal intelligence space and our product positioning.
• Work with Client Services and Account Management to ensure smooth onboarding of new clients.

• At least 3 years of B2B new business sales experience using a defined sales methodology.
• Excellent interpersonal, verbal, and written communication skills.
• Proven track record of meeting targets.
• Experience managing multi-stakeholder sales and negotiating contracts.
• Organized, detail-oriented, with the ability to multitask and prioritize.
• Proficient in MS Office and CRM systems; experience with Salesforce is preferred.
• Sales-driven, team-oriented, and collaborative attitude.

We value our employees and offer a range of benefits:

• Start of employment: Eye Care, Employee Assistance Programme, a day off for your birthday.
• After 3 months: Pension contributions, Cycle to Work scheme, Season ticket loan, £350 annual wellbeing allowance.
• After 4 months and 1 year: Life assurance, private healthcare.

Additional perks include company socials, Employee Affinity Networks, mentoring schemes, volunteering days, and mortgage advice.

We are committed to inclusivity and accessibility. Please let us know if you require any reasonable adjustments during the application process.

Law Business Research is seeking a Senior Customer Success Manager to join our London-based team. This role involves managing a portfolio of customer accounts, driving engagement and retention through tailored success plans.

The ideal candidate will have 3–5 years' experience in a B2B customer-facing role, strong analytical and relationship-building skills, and be adept at using customer success metrics.

Join us to help create a positive, customer-centric culture while achieving business goals.