20 jobs in Merlin Entertainments - Corporate
Contact Centre Experience Executive
Posted today
Job Viewed
Job Description
What you’ll bring to the team
Contact Centre Experience Executive
Location: Any of the UK contact centre locations - Chessington World of Adventures, Merlin Technical Hub, Alton Towers
Contract Type: Permanent, salaried
Hours: 37.5 hours per week on a rotational basis, with shifts between 8am – 7pm, any 5 days out of 7 including weekends and bank holidays
Bring joy, create connections, and make memories, while shaping the technology and insights that power unforgettable guest experiences as a Contact Centre Experience Executive!
You will sit at the heart of our operation, keeping our digital contact channels running smoothly and ensuring our advisors have the tools and data they need to shine. In this role, you will champion our contact centre platforms, working closely with system suppliers, operational teams and stakeholders. You’ll turn data into meaningful insights so if you love technology, problem‑solving.keep reading!
The Contact Centre Experience Executive will become the go‑to expert for our contact centre technologies, from IVRs and ticketing platforms to chatbots and knowledge bases. You will keep our systems running efficiently, seek improvements, and partner with suppliers to resolve issues and enhance performance.
You will track channel performance and key contact centre metrics, transform multiple data sets into actionable insights by uncovering underlying trends and patterns, and then use effectively storytelling to guide stakeholders toward informed, data‑driven decisions. Your work will directly shape how we support our guests and how our advisors deliver great service.
The Contact Centre Experience Executive will design and maintain IVR flows, manage operational scheduling and routing, and ensure our knowledge base stays accurate across multiple attractions. With a blend of tech know‑how and operational insight, you’ll influence how we evolve our customer contact experience.
Qualifications & Experience- Experience in a contact centre or customer service administrative role is essential
- Strong verbal and written communication skills
- Excellent organisational and time‑management abilities
- Proficiency with contact centre software, CRM systems, and Microsoft Office (Word, Excel, Outlook, PowerPoint)
- High attention to detail and accuracy in data and record‑keeping
- Ability to collaborate effectively within diverse teams
- Comfortable analysing data to support operational decision‑making
- 40% discount off LEGO sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email one of the team will get back to you as soon as possible.
Pay RangeCompetitive
#J-18808-LjbffrIs this job a match or a miss?
Global Procurement Director: Transformation & Strategy
Posted today
Job Viewed
Job Description
Merlin Entertainments - Corporate is seeking a Procurement Director responsible for leading strategic sourcing and supplier management. This role involves developing category strategies and driving procurement transformation across Marketing, Facilities, and Business Services.
The ideal candidate will have extensive procurement experience in a complex global setting and proven commercial negotiation skills. Competitive salary and benefits including pension and discounts at attractions are offered.
#J-18808-LjbffrIs this job a match or a miss?
Procurement Director - Growth and Business Services
Posted today
Job Viewed
Job Description
What you'll bring to the team
Location: London - Arbor Building
Division: Global Procurement
Role OverviewThe Procurement Director is responsible for leading the strategic sourcing, supplier management, and commercial optimization of the Marketing, Facilities and Business Services spend across Merlin Entertainments. The role will lead the development and implementation of a best-in-class category strategy, delivering value through cost optimization, supplier innovation, and risk management.
A key element of the role is to drive procurement transformation, including building structured category management frameworks, improving governance, and embedding procurement as a strategic partner to technology leadership.
The role will work closely with Leadership, Operations, Finance, and Legal to ensure category strategies deliver strong commercial value while supporting Merlin's transformation and long‑term agenda.
Key Responsibilities- Category Strategy Development
- Lead a team to develop and implement global category strategies.
- Establish the category management framework, including spend analysis, supplier segmentation, sourcing pipelines, and performance KPIs.
- Build a multi‑year strategic sourcing roadmap aligned with the strategy of Merlin Entertainments.
- Identify opportunities for supplier consolidation, cost reduction, and service optimization.
- Procurement Transformation
- Drive the maturity and transformation of the procurement function within the global category.
- Implement best‑practice sourcing processes, governance models, and procurement policies.
- Introduce structured category management tools, supplier performance management frameworks, and contract lifecycle management practices.
- Support the adoption of digital procurement tools, spend analytics, and sourcing platforms.
- Lead initiatives to improve procurement visibility, compliance, and commercial discipline across spend.
- Strategic Sourcing & Commercial Leadership
- Lead complex RFx processes, commercial negotiations, and contract development for high‑value and high‑risk suppliers.
- Deliver measurable cost savings, cost avoidance, and value creation across spend.
- Provide commercial leadership on strategic initiatives.
- Ensure strong contract structures covering SLAs, performance metrics, security, and risk mitigation.
- Supplier Relationship Management
- Develop and manage strategic supplier partnerships.
- Establish a supplier performance management framework including regular reviews and innovation roadmaps.
- Collaborate with suppliers to deliver continuous improvement, innovation, and value.
- Monitor supplier risk and ensure compliance with governance, cybersecurity, and data protection requirements.
- Stakeholder Engagement
- Act as a trusted commercial partner to the Leadership team and business stakeholders.
- Provide guidance on sourcing strategies, supplier selection, and technology commercial models.
- Build strong relationships with finance, legal, and risk teams to ensure effective contract governance.
- Support business cases and investment decisions through commercial analysis and procurement insights.
- Essential
- Extensive procurement experience in Marketing, Facilities and Business Services categories within a complex global organization.
- Strong experience developing and implementing category strategies from the ground up.
- Demonstrated success delivering procurement transformation or maturity improvements.
- Strong commercial negotiation and contract management skills.
- Experience managing strategic supplier relationships with global technology vendors.
- Strong stakeholder management and influencing skills with senior executives.
- Desirable
- MCIPS, CIPS, or equivalent procurement qualification.
- Strategic thinking and category leadership
- Procurement transformation mindset
- Commercial negotiation excellence
- Stakeholder influence and collaboration
- Data‑driven decision making
- Supplier relationship management
- Change leadership
- Delivery of measurable cost savings and value creation across managed spend
- Successful implementation of category strategies
- Improved procurement governance and compliance
- Strong supplier performance and innovation outcomes
- Procurement recognised as a strategic partner to Merlin leadership
- Pension
- Life Assurance
- Discretionary company bonus
- 25 days’ holiday
- Merlin Magic Pass with free admission for you, your friends and family to all attractions worldwide
- 25% discount in retail shops and restaurants
- 40% discount on LEGO
Competitive
#J-18808-LjbffrIs this job a match or a miss?
R2R Accountant: Month-End & Controls Expert (FTC)
Posted 2 days ago
Job Viewed
Job Description
Merlin Entertainments - Corporate is seeking an R2R Assistant Accountant in Basingstoke. This role supports the Global Record to Report team, handling monthly journals, balance sheet reviews and timely financial reporting across international entities.
Part qualified with ACA/ACCA/CIMA and 2+ years in a finance role is preferred. You will work across departments to drive process improvements, maintain controls and collaborate with audits and tax teams.
#J-18808-LjbffrIs this job a match or a miss?
Assistant Accountant - Global R2R
Posted 2 days ago
Job Viewed
Job Description
What you’ll bring to the team
R2R Assistant Accountant
Location: Basingstoke
Hours: 37.5 hours per week
Contract: FTC - End of 2026
Job Scope
- You will be part of the Global Record to Report team responsible for the timely & accurate processing of the financial control, accounting and reporting activities in accordance with company policy, performance and quality standards.
- Works across all departments and key stakeholders to support the financial reporting process.
- You will drive best practice, process efficiencies and standardisation through continuous improvement using Visual Management methodology and tools.
Job Purpose
- Build and maintain strong relationships with key business stakeholders internally and externally.
- Maintain all financial controls and systems within your role recommending potential operational efficiencies and improvements to working practices and procedures.
- Ensure all key tasks are completed to scheduled timelines and in line with accounting policies.
- Take ownership of balance sheet accounts and reviews with Finance stakeholders.
Key Accountabilities
- Preparation of monthly journals working closely with key business partners for the appropriate level of support.
- Accurate and timely month end reporting in line with the Finance hub timetable across international legal entities.
- Support with preparation of month-end analysis and commentary for management reporting.
- Completion of balance sheet reconciliations to support reviews with Finance hub managers and business partners.
- Maintain financial controls in accordance with group policies and procedures.
- Support indirect tax, local tax and ad hoc statistical reporting.
- Liaise with internal and external audit teams.
- Experience working in a shared services role preferably within a similar operating model and size of organisation.
- Part qualified and studying ACA, ACCA or CIMA 2 years+ experience in a finance role.
- Experience of month end close process.
- Preferred experience of process improvements and standardising finance processes.
- Evidence of building and maintaining strong relationships with key business stakeholders.
- Proactive individual with experience working in a flexible and changing environment.
Additional Considerations
- Communication skills necessary to coordinate month end close across multiple functions.
- Attention to detail with a proactive approach to obtaining appropriate supporting evidence.
- Collaboration with divisional finance organisations to highlight/resolve issues.
- 33 days holiday (including bank holidays)
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
Competitive
#J-18808-LjbffrIs this job a match or a miss?
Data Scientist
Posted 2 days ago
Job Viewed
Job Description
What you'll bring to the team
Data Scientist
Location: London/Hybrid
Hours: 37.5 hours per week
Contract: Permanent - Salaried
Are you passionate about turning data into actionable insights? We have an exciting opportunity for aData Scientist to develop your skills and contribute to impactful data-driven solutions within a fast-paced environment.
You’ll work closely with the Senior Data Scientist to analyse data, build predictive models, and support business decision-making. Using statistical techniques and machine learning tools, you’ll uncover trends, refine models, and collaborate with key stakeholders to drive operational efficiency and performance.
Key responsibilities:
- Conducting exploratory data analysis to identify patterns and insights
- Developing and optimising machine learning models to support business objectives
- Pre-processing and cleaning data to ensure accuracy and usability
- Working with teams across the business to translate data into meaningful solutions
- Presenting findings to both technical and non-technical stakeholders
- Staying up to date with the latest advancements in data science and applying new techniques to improve outcomes
- Experience in data analysis, statistical modelling, or data science roles.
- Hands-on experience working with machine learning algorithms and applying data science methodologies to solve business problems.
- Proven ability to perform data cleaning, transformation, and feature engineering tasks to prepare data for analysis and modelling.
- Experience in handling large datasets and ensuring data quality is essential to this role.
- Proficient in Python, R, or SQL, with experience in machine learning frameworks.
- Familiarity with cloud platforms, big data technologies, and data visualisation tools (e.g., Power BI, Tableau) is desirable.
- Demonstrated ability to translate complex data insights into actionable recommendations for business stakeholders.
- Strong communication skills to convey technical concepts to non-technical audiences and work effectively with cross-functional teams are essential.
- Enjoy the Ride Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
- 33 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more.
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
Pay RangeCompetitive
#J-18808-LjbffrIs this job a match or a miss?
Hybrid Data Scientist: Build Predictive Models & Insights
Posted 2 days ago
Job Viewed
Job Description
Merlin Entertainments - Corporate is looking for a Data Scientist to join their team in London, offering a hybrid working model. The role involves analyzing data, building predictive models, and collaborating with various stakeholders. Candidates should be proficient in Python, R, or SQL and have experience with data science methodologies.
Benefits include annual Merlin Passes, a generous holiday package of 33 days, a company bonus, and ongoing training opportunities.
#J-18808-LjbffrIs this job a match or a miss?
Finance Business Partner
Posted 2 days ago
Job Viewed
Job Description
What you'll bring to the team
Finance Business Partner
Location: Any of our Southern UK Merlin Sites
Hours: 37.5 hours per week, Hybrid working (3 days per week in the office, 2 days per week from home)
We are recruiting for a Finance Business Partner to partner with Technical Services to join our awesome UK Finance Team!
The Finance Business Partner (Technical Services partner) plays a pivotal role in shaping and driving business performance through insightful analysis and strong collaboration with senior stakeholders. You will be at the heart of the action, supporting the preparation of financial reports, budgets and forecasts, and helping to inform strategic decisions while spotting opportunities for continuous improvement.
While cost discipline is an important focus, the role goes far beyond the numbers! It’s about adding real value by championing best practice, driving consistency in reporting, and enhancing ways of working across the business. Acting as a key connector between central functions, attraction teams and the wider Finance community, you will balance day-to-day operational priorities with forward-thinking planning and innovation, ensuring Finance remains a proactive partner in delivering business success.
Key Responsibilities
- Strategic Financial Leadership:
- Support the execution of a finance strategy that aligns with Merlin's wider goals-driving value, improving forecasting, and enabling better decision-making.
- Act as a strategic advisor to the leadership teams in the finance function providing insight on financial performance, business planning and operational development.
Global Finance Operations:
- Collaborate with global finance teams to ensure consistency in financial practises while adapting to local regulatory and cultural requirements.
- Address complex financial queries and concerns raised by senior business leaders and operations teams.
Analysis & Planning:
- Deliver budgeting, forecasting and variance analysis to support strategic plans.
- Deliver high quality financial analysis, including variance analysis, trend reporting and scenario modelling.
Business Partnering:
- Assist in providing financial advice and insights to non-finance teams to drive decision-making.
- Collaborate with senior management to provide financial guidance.
Process improvement & reporting:
- Identify opportunities for process improvement, automation and efficiency.
- Prepare insightful reports and presentations to communicate performance and key drivers
- Monitor and challenge business performance, ensuring financial and operations goals are aligned
- Qualified accountant (ACA, ACCA, CIMA or equivalent)
- Proven experience in financial planning, commercial analysis and business partnering within a complex organisation.
- Strong analytical and problem-solving skills with the ability to engage stakeholders at all levels.
- Understanding of financial analysis, budgeting, and reporting processes.
- A proactive, commercially minded approach with a continuous improvement mindset and the ability to thrive in a fast-paced environment.
- Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
- Strong analytical and Excel modelling skills, with experience using systems like Power BI, Oracle, or Hyperion desirable.
- 40% discount off LEGO® sets and products on the online LEGO Store!
- Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
- 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
- Staff discount codes for Merlin Annual Passes to gift to loved ones!
- Private pension scheme
- Life assurance scheme
- Employee assistance programme
- Access to Perks at Work which 30,000+ national & local employee discounts
- Ongoing training & development
About Merlin
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email one of the team will get back to you as soon as possible.
Pay Range Competitive #J-18808-LjbffrIs this job a match or a miss?
Global Reward Lead: Strategy & Analytics (Hybrid)
Posted 2 days ago
Job Viewed
Job Description
Merlin Entertainments seeks a Global Reward Senior Business Partner to lead job architecture, pay frameworks, and data-driven reward decisions across regions. You will partner with regional leadership to balance global principles with local market needs.
You will drive governance of job evaluation, salary reviews, bonuses and LTIPs, while collaborating with external partners like WTW. A strong emphasis on compliance, analytics, and scalable reward processes is required.
#J-18808-LjbffrIs this job a match or a miss?
Global Reward Senior Business Partner
Posted 2 days ago
Job Viewed
Job Description
What you'll bring to the team
Global Reward Senior Business Partner
Location: Any UK based Merlin Attraction (anywhere UK)/Hybrid
Hours: 37.5 hours per week
Contract: Permanent - Salaried
Merlin Entertainments is a global leader in branded entertainment, creating memorable experiences for millions of guests through world-famous attractions and resorts including LEGOLAND®, Alton Towers, Thorpe Park, Chessington World of Adventures, SEA LIFE and Madame Tussauds
The Senior Reward Business Partner is a key member of the Reward team, partnering with regional leadership teams to deliver strategic reward solutions that align with Merlin’s global reward principles while reflecting local market needs. The role leads the development and application of job architecture and pay frameworks, providing data-driven insights and tools that support fair, consistent and compliant pay decisions. Working closely with global People teams, the role drives reward best practice, enhances operational effectiveness, and ensures a cohesive approach to pay, bonus and reward programmes across the organisation.
Responsibilities- Partner closely with regional leadership teams to deliver tailored reward solutions that support business priorities and workforce strategy.
- Build strong relationships across the region, providing expert guidance on all reward matters and driving increased alignment between global frameworks and regional needs.
- Lead the annual salary review process within the assigned region, developing and implementing tools to drive consistent, fair, and commercially aligned decisions.
- Lead the annual bonus process within the region, including deployment of tools, governance, and partnership with Finance on bonus accruals.
- Support the VP Reward & Recognition in the ongoing management of LTIPs, acting as a key regional interface and point of contact with plan administrators where required.
- Own and deliver the communications plan for all cyclical reward activities (e.g. pay review, bonus, total reward statements), ensuring clear, engaging, and regionally relevant messaging.
- Conduct pay equity analysis within the region, generating insights and recommendations to support fair and equitable outcomes.
- Set up and oversee a formal job evaluation panel process to ensure rigorous governance, consistency, and alignment in job levelling decisions across the organisation.
- Use data and market insights to inform decision-making and influence regional stakeholders.
- Support the ongoing development and application of job architecture and pay structures, ensuring consistent application while reflecting regional nuances.
- Evaluate senior roles and apply job levelling frameworks, maintaining governance and alignment with global standards (e.g. WTW methodology).
- Build and maintain effective relationships with external partners (e.g. WTW), leveraging insights and best practice to enhance reward delivery.
- Drive the systemisation, automation, and standardisation of reward processes across the region, improving efficiency and user experience.
- Oversee international medical insurance plan
- Support the delivery of local legislative requirements (e.g. gender pay gap submissions, and the EU pay directive) ensuring accuracy and compliance with legislation
- Lead, mentor and develop a reward analyst, providing direction, coaching and oversight to build capability and ensure high-quality delivery of reward processes
- Deep expertise in job evaluation and benchmarking: Proven experience applying WTW grading and benchmarking methodologies, with the ability to interpret outputs and provide credible, commercially sound recommendations.
- Global organisational experience: Experience operating within complex, multinational organisations, with a broad understanding of diverse role structures, market dynamics, and regional reward considerations.
- Regulatory & Compliance Knowledge: Strong working knowledge of relevant reward legislation and reporting requirements (e.g. EU Pay Directive, Gender Pay Gap), with the ability to ensure compliant and risk-aware delivery across regions.
- Advanced Data Analysis & Insight Generation: Expert-level Excel and analytical capability, with a track record of translating complex data into clear, actionable insights that inform and influence business decisions.
- Professional Qualifications & Continuous Development: Relevant certification or training in Reward, Compensation, or HR (e.g. CIPD, or equivalent) is preferred but not required, alongside a commitment to ongoing professional development in reward practices, analytics, and regulatory changes.
- Advanced Excel & Tool Development: Expert-level capability in Excel, with a proven ability to design, build and maintain complex, scalable and user-friendly tools that enable robust decision-making and drive efficiency.
- Strategic & Commercial Thinking: Strong ability to translate business strategy into reward insights and solutions, ensuring pay decisions are aligned with organisational priorities, market positioning and financial outcomes.
- Advanced Analytical Capability: Highly developed analytical and problem-solving skills, with experience interpreting complex data sets to generate clear, actionable insights that influence senior stakeholders.
- Influential Communication: Exceptional communication skills, with the ability to distil complex reward concepts and data into clear, compelling narratives tailored to a range of audiences, including senior leadership.
- Rigour & Attention to Detail: Demonstrates a high degree of accuracy and diligence, ensuring all reward analysis, processes and outputs are robust, compliant and consistently high quality.
- ‘Enjoy the Ride’ Merlin Annual Passes - 6 in total per year, 1 for you, plus 5 to gift to loved ones!
- Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
- 33 days holiday (including bank holidays)
- Company bonus
- Private pension scheme
- 40% discount online off LEGO
- 25% discount in our on-site retail shops and restaurants
- Ongoing training and development opportunities
- Plus, many more…
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.
Pay RangeCompetitive
#J-18808-LjbffrIs this job a match or a miss?