4 jobs in Metsä Group
Sales & Customer Service Advisor
Posted 2 days ago
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Job Description
Sales & Customer Service Advisor
Location: Boston, Lincolnshire
Responsibilities- Working in partnership to create joint growth plans through product, market reviews, new ideas and initiatives.
- Monitoring and analysing sales of key product groups and following them up with proactive suggestions to the team.
- Utilising Metsä Wood tools and reporting to analyse and make responsible commercial decisions.
- Effective use of CRM.
- Review reports received 2 hourly/daily and action where applicable.
- Make pro‑active calls to hit target (e.g. cold calls, load builds, discuss historical orders).
- Participating in bespoke training courses.
- Liaise with internal departments regarding stock availability, route planners, delivery and communicate results back to the customer.
- Communicate special offers/promotions to customers.
- Build and maintain internal relationships with Account Managers.
- Dealing with all incoming calls & queries.
- Order input.
- Investigating common/recurring issues and logging them so they can be monitored and improved upon.
- Receiving and processing/investigating customer complaints through to resolution.
- Good communicator at all levels within a business.
- Ability to inspire.
- IT skills.
- Problem‑solving skills.
- Decision‑making ability.
- Organisational skills.
- Ability to prioritise.
- Attention to detail.
- Ability to analyse data.
- Aptitude for learning.
- Target‑driven mentality.
- Customer Service experience 1‑2 years minimum.
- Numerate with good data analysis skills.
- Competent with Microsoft Office.
- Flexible to meet needs of the business. Core hours 37.5 hours per week.
- A company that understands the importance of a work‑life balance: 25 days holiday plus bank holidays with various service‑related increments.
- Commitment to your growth and development with training, mentoring and coaching tailored to each individual’s development needs.
- Membership of the Me @ Metsa reward platform providing access to discounts and offers from 100’s of popular retailers.
- Employee Assistance Programme, providing free and confidential support 24/7 including financial, legal and wellbeing support.
- Cycle to work scheme.
- Free on‑site parking.
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Sales & Customer Service Advisor — Growth & Insight
Posted 2 days ago
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Metsä Group in Boston, Lincolnshire, invites an experienced Sales & Customer Service Advisor to support growth plans and customer engagement across key product groups. You will analyse sales, manage CRM interactions, and help ensure accurate order processing and timely deliveries.
You will also communicate offers, collaborate with Account Managers, and handle queries while building strong internal relationships to improve customer satisfaction.
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Dynamic Sales & Customer Success Advisor
Posted 3 days ago
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Job Description
Metsä Group is recruiting a Sales & Customer Service Advisor to join the team in Boston, Lincolnshire. The role focuses on delivering excellent customer service, handling inquiries, inputting orders, and supporting sales through data-driven insights.
You will work closely with internal teams to coordinate stock, routes and deliveries. The successful candidate will be numerate, possess good IT and Excel skills, and have 1–2 years of customer service experience.
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Senior Operator: Timber Production & Automation
Posted 6 days ago
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Job Description
Metsä Group is hiring a Senior Operator in Boston, UK. You will work with a skilled team to manufacture timber, sheeted and MDF products across production lines, using high-tech machinery while upholding safety and quality standards.
You will log materials, operate MHE, and ensure correct storage of finished goods from the site warehouse. The role requires a proactive, detail-oriented candidate with IT proficiency, ability to read data from site metrics, and a willingness to contribute to
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