9 jobs in MLL Telecom Ltd

Mll Telecom Ltd is seeking a proactive and detail-oriented Provisioning Engineer to join our team. This role focuses on configuring circuits, supporting installations, and ensuring a smooth transition to NOC operations.

You will work with deployment teams, provide remote engineering support, and document network diagrams while adapting to varied customer environments. Previous help desk and troubleshooting experience are valuable in this hands-on position in the UK.

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MLL Telecom Ltd. seeks an experienced Deployment Project Manager to lead the coordination and delivery of complex network projects from initiation to customer acceptance.

You will drive governance, manage timelines, and coordinate cross‑functional teams including external contractors, ensuring successful handovers and clear communication with stakeholders across public and private sector clients.

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Service Delivery Manager

MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment.

We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities.

• Our Public Sector  team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network.
• Our Service Provider  team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

Purpose of role and Ideal Candidate Details

We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence.

Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience.

The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams.

Job responsibilities & Areas of Knowledge and Expertise

Responsibilities

• Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions.
• Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership.
• Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities.
• Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution.
• Manage the transition of new services from project delivery into live operational support, ensuring operational readiness.
• Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans.
• Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate.
• Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities.
• Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements.
• Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance.
• Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle.
• Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence.
• Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity.

 
Your Knowledge and Experience
 
Essential

• Proven experience in a Service Delivery Manager or IT Customer Relationship Management role.
• Experience working within the telecoms, managed services or IT services industry.
• Strong understanding of ITIL Service Management principles.
• Experience managing customer incidents, escalations and service reviews.
• Demonstrable experience managing KPIs, SLAs and continual service improvement.
• Excellent stakeholder management skills with the ability to build trusted customer relationships.
• Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences.
• Strong organisational skills with the ability to prioritise multiple competing demands.
• Self-motivated, proactive and able to work independently.
• Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.

Desirable

*Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN.

*Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams.

*Experience working with public sector customers, including local government, NHS or emergency services.

*ITIL v4 Foundation (or higher).

*Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams.

*Experience of working in customer environments where regular on-site presence is required.

Job Benefits & Engagement

At MLL Telecom, we’re passionate about transforming the world of telecoms and empowering our people to grow with us.
Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.

You'll get;

*Pension Scheme

*Life Assurance

*HealthCare Insurance

*Financial Wellbeing & Will Writing

*Wellbeing Support Programme (EAP)

*25 days annual Leave + 8 Bank Holidays

*Social Engagement & Office Activities

MLL

*Proud Supporter of the Armed Forces Community

*Employer Recognition Scheme

*Real Living Wage Employer

*Work Placement & Apprenticeship Programmes

*Corporate & Social Responsibilities.

Our ED&I Statement
At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed.
We welcome applicants from all backgrounds and encourage you to bring your authentic self to work

MLL's Brand & Behaviours

Accountability Builds Trust
Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!'

Data Delivers Distinction
We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world.

Challenging for Change
We want people who want to challenge the status quo.

Delivering Excellence
This belief stems from being accountable to one another. Having confidence in our data enables us to be
accountable. And being prepared to challenge means we don't settle for mediocre.

Salary: £33,000 - 73,000 per year

Requirements

• Strong interpersonal and communication skills
• Some experience and a keen interest in developing a career in the telecoms/technology industry
• Self-starter with analytical and problem-solving skills
• Ability to adapt to changing customer environments
• Help desk experience
• Troubleshooting experience

Responsibilities

• Work alongside our deployment team and engineers to create configurations
• Support installation and testing of customer circuits
• Support transition to operational status and into NOC support
• Provide remote engineering support to engineers carrying out onsite installations for network rollouts and ad hoc installations
• Assist the deployment team with circuit go-lives and throughout testing
• Follow router and firewall configurations based on engineering templates for managed devices
• Apply configurations to hardware devices and troubleshoot failures
• Review network diagrams and customer documentation
• Onboard equipment into relevant NMS systems
• Assist occasionally with out-of-hours installations, network migrations, planned works, and change requests

Technologies

• Firewall
• Hardware
• Support
• Mobile
• Network

More

We are the UKs leading cross-technology network integrator, spanning fixed, radio, and mobile 4/5G. We help underpin our customers communication strategies by ensuring their network infrastructures are optimally designed, developed, and maintained in a fast-changing environment. We are currently the key delivery partner in over 15 major UK network deployments that will enable communication between millions of users across business, the public sector, and communities. We offer a supportive package including a pension scheme, life assurance, healthcare insurance, financial wellbeing and will writing support, an employee assistance programme, 25 days annual leave, 8 bank holidays, and social engagement and office activities. We value accountability, data-driven decision-making, challenging the status quo, and delivering excellence.

last updated 29 week of 2026

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MLL Telecom Ltd. is seeking engineers to join our deployment and service support teams in the UK, working on configurations for customer circuits and testing installations.

You will support the transition to operational status and provide remote engineering assistance for on-site deployments across fixed, radio, and mobile networks. The role emphasizes hands-on configuration, troubleshooting, and collaboration with engineers to ensure smooth go-lives and ongoing network performance in a

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Service Delivery Manager MLL Telecom Ltd is one of the UK’s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we’re passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a ‘data is valuable’ kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.41bf1e1f-b16b-4260-a40a-17c77a06fd15

Service Delivery Manager

MLL Telecom Ltd is one of the UK’s leading cross‑technology network integrators, delivering solutions across Fixed, Radio and Mobile 4/5G. We enable our customers’ communication strategies by designing, developing and maintaining robust network infrastructures that adapt to today’s rapidly evolving environment.

We specialise in architecting and managing some of the most complex and secure data and voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector and local communities.

• Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network.
• Our Service Provider team are trusted delivery partners in Vodafone’s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK.

Purpose of Role and Ideal Candidate Details

We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on‑site support teams and MLL’s operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction and driving operational excellence.

Working as an extension of the customer’s team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved whilst proactively identifying opportunities to improve service quality and customer experience.

The role requires a customer‑facing presence, with attendance on customer sites typically three days per week (within the Essex region ), alongside close collaboration with MLL’s Network Operations Centre, Engineering, Service Desk and wider operational teams.

Job Responsibilities & Areas of Knowledge and Expertise Responsibilities

• Act as the primary operational interface between the customer, on‑site support teams and MLL’s shared service functions.
• Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day‑to‑day operational leadership.
• Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities.
• Take ownership of major incidents, operational escalations and service‑related issues, coordinating internal teams to drive timely resolution.
• Manage the transition of new services from project delivery into live operational support, ensuring operational readiness.
• Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans.
• Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate.
• Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities.
• Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements.
• Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance.
• Work closely with Engineering, Network Operations and Project teams to ensure services are delivered effectively throughout their lifecycle.
• Support Client Directors in identifying opportunities for account growth through strong customer relationships, operational insight and service excellence.
• Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity.

Your Knowledge and Experience Essential

• Proven experience in a Service Delivery Manager or IT Customer Relationship Management role.
• Experience working within the telecoms, managed services or IT services industry.
• Strong understanding of ITIL Service Management principles.
• Experience managing customer incidents, escalations and service reviews.
• Demonstrable experience managing KPIs, SLAs and continual service improvement.
• Excellent stakeholder management skills with the ability to build trusted customer relationships.
• Excellent written and verbal communication skills, with the ability to communicate technical issues to non‑technical audiences.
• Strong organisational skills with the ability to prioritise multiple competing demands.
• Self‑motivated, proactive and able to work independently.
• Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.

Desirable

• Good understanding of networking technologies, including WAN, LAN, Wi‑Fi and SD‑WAN.
• Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams.
• Experience working with public sector customers, including local government, NHS or emergency services.
• ITIL v4 Foundation (or higher).
• Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams.
• Experience of working in customer environments where regular on‑site presence is required.

Job Benefits & Engagement

At MLL Telecom, we are passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career.

• Pension Scheme
• Life Assurance
• HealthCare Insurance
• Financial Wellbeing & Will Writing
• Wellbeing Support Programme (EAP)
• 25 days annual Leave + 8 Bank Holidays
• Social Engagement & Office Activities
• Real Living Wage Employer
• Work Placement & Apprenticeship Programmes
• Corporate & Social Responsibilities

Our ED&I Statement

At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.

#J-18808-Ljbffr

MLL Telecom Ltd is seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams and MLL’s operations. You will drive incident management, service reviews and continual service improvement to ensure high customer satisfaction.

Based mainly on customer sites in the Essex region, you will collaborate with Network Operations Centre, Engineering and Service Desk to ensure services are delivered effectively throughout their lifecycle and

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