17 jobs in Neupulse

Customer Experience Advisor

Nottingham Neupulse

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Overview

Customer Experience Advisor

Nottingham (office-based)

This isn’t just customer support. It’s changing people’s lives.

At Neupulse, we’ve developed a device that uses gentle stimulation to help people with Tourette’s manage their tics.

For the people using it, this isn’t just a product – it is a tool to navigate day to day life.

And when they reach out to us - whether they’re setting up the device, struggling with something, or just unsure - the experience they have matters just as much as the technology itself.

That’s where you come in.

The role

You’ll be on the front line of the customer experience, supporting people directly as they start and continue their journey with Neupulse.

This is a hands-on, human role. You’ll be speaking to customers over phone and video, guiding them through setup, troubleshooting issues, and making sure they feel supported, understood, and confident using the device.

You’ll also play a key role behind the scenes - spotting patterns, feeding back insights, and helping improve how we support customers as we grow.

What you’ll be doing Be the voice customers trust
  • Support customers across email, phone, video, and messaging
  • Help them set up and use their device with confidence
  • Handle sensitive conversations with empathy and clarity
Support customers through their journey
  • Guide new customers through onboarding
  • Proactively check in and offer help where needed
  • Help customers get the most out of their device
Troubleshoot and problem-solve
  • Walk customers through technical issues step-by-step
  • Escalate more complex problems to internal teams
  • Track recurring issues and help improve solutions
Improve the experience as you go
  • Capture customer feedback and share insights internally
  • Contribute to knowledge bases and support resources
  • Help refine processes as we scale
What we’re looking for

The essentials

  • Educated to Degree level
  • Experience in a customer support / customer experience role
  • Comfortable communicating across phone, video, email, and chat
  • Strong empathy and listening skills - you know how to support people, not just respond
  • Ability to explain things clearly, especially when they’re technical or sensitive
  • Organised and detail-oriented - you can manage multiple conversations at once

Nice to have

  • Experience supporting consumer devices or digital products
  • Familiarity with tools like Zendesk, Gorgias, or similar
  • Exposure to healthcare, wellness, or neurodivergent communities
Why this role is different

You’ll see the impact directly

You’re not resolving tickets - you’re helping people use something that genuinely improves their day-to-day life.

You’ll build real relationships

This isn’t transactional support. You’ll get to know customers and support them through their journey.

You’ll shape how support works

You’ll contribute to how we improve - not just follow a script.

Practical details
  • Based in Nottingham (office-based role)
  • Reporting to the Customer Experience Manager
  • Full right to work in the UK required (no visa sponsorship)
Interested?

If you care about delivering real support — with empathy, clarity, and real human connection — we’d love to hear from you.

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Azure DevOps and App Quality Engineer

Neupulse

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Join to apply for the Azure DevOps Engineer role at Neupulse

If you’re an Azure DevOps or platform-focused engineer who wants real ownership , this role is designed for you.

This is a chance to:

  • take end-to-end responsibility for a production Azure environment
  • bring development and infrastructure in-house , rather than inheriting decisions made elsewhere
  • shape how an app is hosted, released, monitored, and trusted as it prepares to go live
  • work closely with product and engineering, not at arm’s length

It’s not a “keep the lights on” role, and it’s not about ticking boxes. You’ll be trusted to improve systems, make sensible trade-offs, and raise the bar on reliability and quality — at a point where those decisions genuinely matter.

Company and why now

Neupulse builds technology that helps people with Tourette’s take control of their tics.

The company is approaching a critical milestone. After extensive development and testing, the device and app are preparing to go live in the coming months. Until now, much of the app development and hosting has been handled by a third party. As Neupulse moves toward launch and beyond, that responsibility is coming in-house.

This role sits right at the centre of that transition — ensuring the platform is robust, well-run, and ready to scale as real users come on board.

What you’ll be doing

In the first few months, you’ll focus on understanding how things work today — the current Azure setup, the app architecture, the database, and the release process.

From there, your role is about:

  • taking ownership of the Azure hosting and cloud environment
  • improving reliability, monitoring, and security
  • tightening deployment, testing, and quality processes
  • making the platform easier to change safely and scale confidently
  • acting as the in-house point of expertise for cloud operations and app quality

As the company grows, the systems and practices you put in place will grow with it.

Why someone in a good job might choose this role

This role tends to appeal to people who are:

  • maintaining infrastructure they didn’t design
  • constrained by narrow DevOps or QA remits
  • frustrated by slow decisions or limited influence
  • ready for a role with more ownership and impact

Here, you’ll have:

  • genuine autonomy over how the platform is run
  • the opportunity to design and improve systems , not just operate them
  • close collaboration with the people building the product
  • work that has a direct, meaningful impact on users’ lives
Who this role tends to suit

This role is a strong fit for someone who has:

  • worked in a small team or startup environment
  • taken responsibility for cloud infrastructure rather than just following playbooks
  • solid hands-on experience with Azure
  • a practical DevOps mindset and a strong focus on quality and reliability

You don’t need prior medical device experience. What matters most is judgement, ownership, and the ability to improve systems over time.

About Neupulse

Neupulse is a UK-based health technology company focused on improving quality of life for people with Tourette’s syndrome. The team combines technical depth with a genuine commitment to user impact.

This role is UK-based. Candidates must already have the right to work in the UK, as Neupulse is not able to offer visa sponsorship for this position.

If this sounds like a role you’d like to explore — even if you’re not actively job hunting — we’d love to start a conversation.

Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Information Technology
Job Location & Salary

London, England, United Kingdom

Salary: $130,000.00-$180,000.00

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Chief Engineer, Medical Device — Hardware & Systems Leader

Basingstoke Neupulse

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A pioneering medical technology firm in Basingstoke is seeking a Chief Engineer / Technical Lead to oversee the technical evolution of a neuromodulation device aimed at helping patients with Tourette’s syndrome. The role involves acting as the senior technical authority, leading engineering and system integration efforts while ensuring the product meets regulatory standards. This position presents an exciting opportunity to engage in meaningful work that directly impacts patients' lives and assists the company in its next phases of growth.
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Electronics Engineer

Basingstoke Neupulse

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Basingstoke, United Kingdom | Posted on 07/01/2026

Electronics Design & Development Engineer - Medical Device This isn't just circuit design. It's bringing life-changing technology to people who need it.

At Neupulse, we've developed a groundbreaking medical device that uses precisely controlled electrical pulses to help people with Tourette's regain control of their tics. Based on world-leading neuroscience, our technology is poised to make a real difference in the lives of people who desperately need new treatment options.

As we move into full product launch, this is your opportunity to be part of something extraordinary.

We need an Electronics Design and Development Engineer to lead the design and development of electronic hardware for our wearable medical device. This is a hands‑on role—you'll be doing real design work from schematic capture through to production, while also coordinating with external partners to ensure seamless development and manufacturing.

You’ll own the electronics across the full product lifecycle, and as we grow, you’ll help shape which capabilities we build in‑house.

This is hands‑on design work with strategic impact. Your technical expertise will directly shape how we manufacture and scale this life-changing device.

What you’ll do Design and develop

Lead design and development of electronic hardware for our wearable medical device from concept through to production.

Schematic capture and PCB layout (up to 6 layers) using Altium Designer, ensuring best practices for EMC, signal integrity, and manufacturability.

Design with STM32 microcontrollers, BLE modules, power management, and battery charging circuits for wearable/portable products.

Perform board bring‑up, debugging, and performance validation using oscilloscopes, logic analyzers, and test equipment.

Ensure compliance and quality

Support design validation and verification testing to IEC 60601 and related medical standards.

Maintain eCAD data, component libraries, and design documentation per regulatory requirements.

Design and build test fixtures, jigs, and instrumentation for validation and production test.

Coordinate with external partners

Work with contract manufacturers and design agencies to support product transfer and production.

Troubleshoot and drive continuous improvement in manufacturing processes.

Act as the technical authority for electronic hardware design decisions.

Build for the future

Evaluate which design and development elements can be transitioned in‑house as we scale.

Collaborate with firmware, mechanical, and quality teams to deliver reliable, compliant, and manufacturable designs.

What you’ll bring The essentials:
  • Degree in Electronics Engineering, Electrical Engineering, or related discipline.
  • Proven experience in electronics design for medical or regulated devices (ISO 13485 environment preferred).
  • Proficiency in Altium Designer for schematic capture and multi‑layer PCB layout.
  • Strong understanding of STM32 microprocessors, BLE, power/battery management , and low‑power design.
  • Experience across the full product development cycle —concept, prototype, verification, through to production.
  • Knowledge of IEC 60601 standards and regulatory requirements for electrical safety and EMC.
  • Hands‑on experience with electronics test equipment and validation.
  • Experience with National Instruments hardware and LabVIEW for test automation.
  • Familiarity with DFM/DFT principles and working with contract manufacturers.
  • Understanding of wireless regulatory testing (CE/FCC) and EMC design.
  • Knowledge of ISO 14971 risk management and medical device development processes.
  • Embedded systems development experience.
Why Neupulse?

Make a tangible difference. Your work on cutting‑edge wearable medical technology will directly impact people's lives—people who've been searching for new treatment options.

Shape the future. You’ll lead external partners now and help decide what we bring in‑house as we grow. This is your opportunity to build an engineering capability from the ground up.

Work with purpose and autonomy. You’ll have technical ownership and the trust to make critical decisions about our electronics design and manufacturing approach.

Be part of something innovative. We're not following the market—we're creating it. Our technology represents a paradigm shift in how Tourette's syndrome is managed.

Grow your expertise. Professional development opportunities in a collaborative, multidisciplinary team environment.

Competitive package. Salary and benefits that reflect the critical nature of this role.

Ready to engineer hope?

If you're an electronics engineer who wants to lead the development of life‑changing medical technology—working strategically with partners today while building for tomorrow—we want to hear from you.

CV not up‑to‑date, or want to find out more before applying? Email our careers team on to arrange a chat.

Neupulse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Wearable Medical Electronics Engineer — Lead Design

Basingstoke Neupulse

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A leading medical technology company in Basingstoke is seeking an Electronics Design and Development Engineer. This role involves leading the design of electronic hardware for wearable devices, ensuring compliance with medical standards, and coordinating with external partners. The ideal candidate will have a degree in Electronics Engineering, experience in regulated environments, and proficiency in Altium Designer. You'll work in an innovative setting, focused on creating impactful medical technology.
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Azure DevOps Engineer — In‑House Cloud, Reliability & Scale

Neupulse

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A health technology company in the UK is seeking an Azure DevOps Engineer to take ownership of its cloud environment. In this role, you will improve reliability, monitoring, and security while shaping how applications are hosted and deployed. Ideal candidates will have solid experience with Azure and a DevOps mindset. The position offers genuine autonomy and the chance to impact users directly. The salary range is $130,000 to $180,000, and candidates must have the right to work in the UK.
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Technical Lead - Medical Device

Basingstoke Neupulse

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3 weeks ago Be among the first 25 applicants

Lead the evolution of a breakthrough medical device into large-scale real-world use.

Neupulse has developed a breakthrough neuromodulation medical device that helps people with Tourette’s syndrome regain control of their tics. Built on world‑leading neuroscience, our technology is approaching UK authorisation and moving into full commercial launch — with strong early demand already in place.

This role exists to take technical ownership beyond initial launch readiness, shaping the ongoing design, evolution, and scale‑up of the product so it can be sustained in production and support future generations of the technology.

The Opportunity

We’re looking for a Chief Engineer / Technical Lead to work closely with our CTO as the senior technical authority for the product — the person who owns how the technology is designed, built, integrated, and evolved.

This role sits at the intersection of deep technical execution and technical leadership. It is about owning the engineering reality of a complex, regulated medical device where significant design, system, and integration work still lies ahead, alongside preparation for commercial use.

natural progression role: a chance to step into true technical ownership now, while building the breadth, influence, and experience that leads to broader technical leadership over time. What Makes This Role Different
  • This isn’t speculative R&D — and it isn’t “finished” either. The science works and the foundation is in place, but there is meaningful design and engineering work still to be done.
  • You’ll work across design and scale. Refining the product while preparing it for real‑world manufacture and use.
  • You’ll be hands‑on and influential. This is a system‑level ownership role, not a distant oversight position.
  • You’ll grow with the company. As Neupulse scales, so does the scope and impact of this role.
  • You’ll shape how engineering is done. We’re transitioning from outsourced development to building capability in‑house — and you’ll play a central role in that journey.
What You’ll Actually Do Own the technology
  • Act as technical authority across hardware, software, and system integration
  • Lead and refine system and product design as the device moves toward and beyond launch
  • Resolve complex cross‑disciplinary issues where design, performance, and compliance intersect
  • Ensure the product is robust, manufacturable, and scalable in production
Support launch and beyond
  • Drive the technical execution that underpins regulatory approval and commercial readiness
  • Oversee verification, validation, regulatory submission support, and manufacturing transfer
  • Balance ongoing design evolution with the demands of a regulated production environment
Build what comes next
  • Transition critical development work from external partners into an internal team
  • Establish strong engineering, configuration, and documentation practices
  • Mentor engineers and set a high bar for technical quality, ownership, and delivery
Who This Role Is For

This role is ideal if you are:

  • A senior engineer or technical lead ready to step into a Chief Engineer role
  • Strong in hardware , with a solid understanding of software and system‑level design
  • Experienced delivering medical devices where design, regulation, and manufacture overlap
  • Comfortable being hands‑on while also setting technical direction
  • Motivated by ownership, complexity, and building something that will continue to evolve
Why Neupulse
  • Commercial traction with real engineering work ahead — not a science project, not a finished product
  • Purpose with substance — your decisions affect real patients’ lives
  • Trust and autonomy — you’ll be empowered to make decisions that matter
  • Long‑term opportunity — as the product and platform expand, so does the leadership scope of this role
Practical Details

Location: Basingstoke, UK (on‑site, working closely with the CTO)

Eligibility: You must already have the right to work in the UK

Package: Competitive salary and benefits, reflecting the importance of the role

CV not up to date, or want to explore the role before applying?

Email to arrange an informal conversation.

Neupulse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Firmware Engineer - Medical Wearable (BLE/RTOS)

Basingstoke Neupulse

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A groundbreaking medical technology company in Basingstoke is seeking a Firmware Development Engineer to design and optimize embedded systems for a wearable medical device. The role requires expertise in C++, STM32 microcontrollers, and RTOS, with a focus on compliance and quality standards. Candidates will have the opportunity to work on innovative technology that directly impacts patients' lives while collaborating with cross-functional teams in a regulated environment.
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Firmware Engineer

Basingstoke Neupulse

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Firmware Development Engineer - Medical Device

Your code will help people regain control of their lives.

At Neupulse, we've developed a groundbreaking medical device that uses precisely controlled electrical pulses to help people with Tourette's regain control of their tics. Based on world‑leading neuroscience, our technology is poised to make a real difference in the lives of people who desperately need new treatment options.

Every line of firmware you write, every optimization you make, every bug you fix—it all matters. Because this isn't code running in the background of someone's day. This is code that directly impacts their wellbeing.

As we move into full product launch, this is your opportunity to be part of something extraordinary. We need a Firmware Development Engineer to design, develop, and optimize the embedded systems at the heart of our wearable medical device. You'll work with STM32 microcontrollers, RTOS, and Bluetooth BLE to deliver commercial‑grade firmware that meets the exacting standards of medical device regulations.

What you'll do
  • Build the core firmware: Design, develop, test, and maintain firmware for embedded systems using STM32 microcontrollers.
  • Implement and optimise Real‑Time Operating Systems (RTOS), particularly FreeRTOS.
  • Develop Bluetooth BLE communication with mobile devices (iOS and Android) and implement I2C protocols.
  • Deliver commercial‑grade firmware using C++ for embedded products.
  • Ensure compliance and quality: Maintain compliance with medical device software standards (IEC 62304) and quality management systems (ISO 13485). Lead firmware design reviews and debugging efforts to improve system performance and reliability. Maintain strong documentation of development processes and technical specifications.
  • Collaborate across teams: Work with cross‑functional teams including hardware engineers, software developers, contractors, and regulatory experts. Contribute to continuous improvement of software development cycles and methodologies. Implement CI/CD pipelines, automated testing, and cybersecurity considerations for embedded systems.
What you'll bring
  • Proven track record delivering commercial‑grade firmware in embedded products using C++.
  • Strong experience with STM32 chipset architecture, including development tools and debugging techniques.
  • Expertise in RTOS (FreeRTOS) implementation and optimisation.
  • Proficiency in Bluetooth BLE development and low‑power communication protocols, with experience communicating with iOS/Android mobile devices.
  • Experience with I2C and other serial communication standards.
  • Knowledge of software development cycles within medical devices or highly regulated industries (aerospace, automotive).
  • Familiarity with IEC 62304, ISO 13485, or similar regulatory standards.
  • Experience with CI/CD pipelines and automated testing for embedded systems.
  • Understanding of cybersecurity considerations for medical devices.
  • Background in wearable device firmware development.
Why Neupulse?
  • Write code that changes lives. Every firmware update you deploy directly impacts people who've been searching for new treatment options.
  • Work on cutting‑edge technology. You'll be developing firmware for a new‑to‑market, life‑transforming wearable medical device that’s creating a new category in healthcare.
  • Solve meaningful technical challenges. Balance power consumption, real‑time performance, regulatory compliance, and user safety—all while delivering the reliability our customers depend on.
  • Be part of something innovative. We're not following the market—we're creating it. Our technology represents a paradigm shift in how Tourette's syndrome is managed.
  • Grow your expertise. Work in a collaborative, innovative environment where you'll deepen your knowledge of regulated firmware development.
  • Competitive package. Salary and benefits that reflect the critical nature of this role.

Ready to code with purpose? If you're a firmware engineer who wants to work on embedded systems that genuinely matter—where your technical expertise directly improves people's lives—we want to hear from you.

Contact: Email our careers team on to arrange a chat.

Neupulse is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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CTO — Medical Device Platform, Scale & Compliance

Basingstoke Neupulse

Posted 5 days ago

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Neupulse is seeking a commercially minded, technically credible Chief Technology Officer to scale our neurotechnology platform. The role combines leadership of hardware, firmware, software, and cloud infrastructure with a path to medical device regulatory approval and global deployment.

Hybrid role based in Basingstoke. You will define the long‑term technology strategy, shape the engineering organization, and manage external partnerships to deliver a scalable, compliant product suite for

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