51 jobs in NFU Mutual

NFU Mutual is recruiting a Customer Service & Sales Adviser in Glasgow. You will build trust with customers, explain motor and home cover, and generate tailored quotations while managing several IT systems.

The role blends office training with flexible homeworking up to 80% of the time after onboarding. You’ll start with six weeks of structured training, then two weeks with a Team Leader, moving into a supportive environment focused on development and continuous coaching.

NFU Mutual, a trusted UK insurer, seeks a Customer Service Adviser to join our Borders Agency. You will handle inquiries, process policy changes and renewals, and pursue cross-sell opportunities across insurance and financial services.

The role focuses on delivering first-class service in a busy, compliant environment. You will support colleagues, maintain accurate records, and contribute to renewal retention while using your strong communication and IT skills.

NFU Mutual in Bristol or Stratford-upon-Avon seeks a Claims Validation Intelligence Researcher to join a specialist team. You will research open-source, industry partner and internal data to produce clear intelligence reports that support insurance fraud detection and investigations.

Hybrid work model with 80% homeworking and 20% office-based. The role offers development opportunities, strong collaboration across stakeholders and a regulated environment focused on protecting customers and

Claims Validation Intelligence Researcher

• Work across the wider fraud industry, uncovering organised fraud and supporting intelligence led investigations
• Exposure to multiple areas of claims, offering strong development and career progression opportunities
• Hybrid 80% homeworking and 20% from Bristol or Stratford-upon-Avon

At NFU Mutual, you will join the Claims Validation Intelligence team within Customer Services, working with a specialist group of Researchers and Analysts to support insurance fraud identification, detection and prevention. The team plays a key role in providing intelligence that helps identify suspicious activity and supports investigation work across the business.

In this role, you will carry out research using open source, industry partner and internal data to produce clear, structured intelligence reports that support decision-making. You will work closely with Analysts, colleagues and industry partners to identify suspicious activity, uncover organised fraud networks and support intelligence-led investigations.

You will manage multiple pieces of work, balancing proactive and reactive research activity while ensuring all information is handled in line with regulatory and data protection requirements. Your work will contribute directly to protecting customers and businesses from fraud. Where appropriate, you will collaborate with Analysts and wider stakeholders to support the progression of intelligence opportunities and investigations.

This is a full-time role with part-time options considered, based from our Bristol or Stratford-upon-Avon. The role operates on a hybrid basis, with 80% homeworking and 20% office-based working.

You bring strong research skills, sound judgement and a structured approach to handling information. You can identify relevant findings, recognise patterns and potential links, and produce clear, concise intelligence reports that support operational decision-making.

You work collaboratively with others, building effective relationships and communicating confidently with a range of stakeholders.

You are organised, able to manage multiple priorities, and take a proactive approach to problem solving while maintaining high standards of accuracy and attention to detail.

• Experience in an intelligence, research, analyst or claims investigation role within a regulated environment.
• Strong experience of gathering, assessing and structuring information from a range of open and closed data sources.
• Proven ability to produce clear and structured written reports.
• Understanding of intelligence research methodologies. Knowledge of the National Intelligence Model (NIM) would be advantageous.
• Experience using tools such as Microsoft Excel or Power BI would be desirable.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

• Salary up to £35,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

NFU Mutual is hiring a Claims Validation Intelligence Researcher to join the Customer Services team. You will research using open source and internal data to produce structured intelligence reports that help identify suspicious activity and support investigations.

The role combines research with collaboration across analysts and partners, balancing multiple priorities in a regulated environment and ensuring data protection compliance. Hybrid working options are available.

• A great place to build your career - Exciting new opportunity to take the first step towards developing a career within a leading insurance brand.
• No insurance experience needed - we’ll give you all the training and support you need to succeed.
• Hybrid working that works for you. On completion of your 6 month probation, you’ll have the option to work up to 80% of your week from home, with time in the office to stay connected with your team.

£25,000 + up to 10% annual bonus

Bristol

Our standard working week is 35 hours on a rotating shift pattern, with shifts between 8:00am and 6:00pm, Monday to Friday, plus an average of one Saturday in four from 9:00am to 12:30pm. During your first few months of training, you’ll have a consistent routine of Monday to Friday, 9:00am to 5:00pm, helping you settle in comfortably. After your probation period, you’ll have the flexibility to increase your hours up to 40 per week if that suits your lifestyle.

Are you looking to start a career where you can learn, grow, and make a real difference? Join us at NFU Mutual as an Underwriter in our Bristol office and become part of a friendly, values-driven team that puts customers at the heart of everything we do.

You don’t need to have worked in insurance before – we’ll teach you everything you need to know. Underwriting is all about assessing risk and making fair, informed decisions to help our customers get the right insurance cover. Whether it’s a family insuring their home or a driver protecting their car, you’ll play a key role in making sure they’re properly supported.

This is a fast-paced, telephone-based role where you’ll spend most of your day speaking with NFU Mutual Agencies, reviewing customer information, and deciding how best to help. You’ll be trained to understand different types of insurance, how to evaluate risk, and how to communicate clearly and confidently in a contact centre environment.

You’ll join a cohort of new starters, learning together through a structured training programme that includes classroom sessions, shadowing experienced colleagues, and ongoing support from your manager and team.

We’re proud of our inclusive and collaborative culture, and we’re committed to helping you build a long-term career with us. Once your initial training is complete, we’ll continue to support your development and offer opportunities to gain formal insurance qualifications if that’s something you’d like to pursue.

During your first six months, you’ll be based in the office full time so you can take part in our training programme, get to know your team, and build your confidence in the role. Once you’ve developed your skills and are comfortable working independently, you’ll be able to move onto our hybrid working model — with the flexibility to work up to 80% of your week from home while still staying connected in the office.

Assessments will be taking place in-person at our office in Bristol on 15th, 22nd and 23rd of April.

We’re looking for people who are naturally curious, eager to learn, and passionate about delivering great service. You don’t need insurance experience, however you do need to be ready to work in a fast-paced environment where you’ll be making determinations, solving problems, and speaking to people every day. If you’re someone who enjoys learning new things and wants to build a meaningful career, we’d love to hear from you.

To succeed in this role, you’ll bring all of the following skills:

• Customer focus – You’ve worked in a customer facing recently and know how to deliver a great experience, even when things get busy. You care about doing the right thing and getting it right for the customer.
• Communication and teamwork – You’re comfortable speaking with people, building relationships and can adapt your style to suit different situations. You know how to build rapport and explain things clearly, working collaboratively to get things done.
• Critical thinking and problem-solving – You can interpret information, think logically, and make fair logical decisions
• Learning mindset – You’re curious and open to feedback. You enjoy learning new things and are keen to grow your skills over time.
• Resilience and time management – You stay calm under pressure, manage competing priorities, and keep focused when things get busy.

Any previous experience in insurance will be helpful, but we’ll teach you everything you need to know if you’re new to the industry.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary £25,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Join to apply for the Non Advised Sales Consultant role at NFU Mutual .

This range is provided by NFU Mutual. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We have an exciting opportunity available for a Non-Advised Sales Consultant to join the team within Financial Services Sales on a permanent basis, due to growth within the business.

As a Non-Advised Sales Consultant, you will be supporting your customers with the full end-to-end process, adhering to quality standards whilst meeting activity and performance targets. Once you have been introduced to the customer through our lead generators or agency network, you will support the customer by understanding their circumstances, providing them with information about the Financial Services products available to them, and completing the necessary administrative duties along the way.

This is a unique opportunity to start your career within Financial Services, benefiting from a thorough training program to ensure that you are fully up-to-speed and knowledgeable about our processes and products before supporting customers. To be the best you can be in this role, we provide a comprehensive training programme that includes a mixture of classroom and hands-on experience. Once your training is complete, we will provide a supportive learning environment so that you can confidently start your career with NFU Mutual.

We’re a team that puts our customers at the heart of everything we do. It’s what we’ve built our reputation on, and as a Non-Advised Sales Consultant, you’ll ensure we continue to deliver this outstanding service, bringing your personality to the role and establishing relationships with our customers. We’re all about warm personalities, quality conversations and a customer-first attitude.

To support the growth of our Financial Services portfolio, you’ll implement initiatives for the generation of leads. You’ll develop and maintain effective relationships with our Financial Services team as well as the NFU Mutual Agency Network to drive the volume and improve the quality of leads generated, in turn developing the non-advised channel.

This role is based in our Glasgow office. However, we understand how important a positive work-life balance is to you, so we offer great facilities when you want to be in an office environment and support to work some of your hours from home. To help you give your best in the office and at home, we’re also open to discussing what part-time hours might look like for you.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of Good Repute. Further information can be found in the FCA Handbook.

You are a highly motivated individual with a positive, can-do attitude, using your customer service or sales experience to consistently achieve targets. Committed to learning and development and ready for the challenge of being part of a new team, you’ll thrive in this fast-paced working environment. We’d love to hear from you regardless of whether you have prior Financial Services experience or not, but what is most important to us is that you possess the following skills:

• Experience working in a telephone-based sales or customer service role
• Previous experience working within financial services would be desirable, but not essential.
• Experience of working towards targets would be advantageous
• Excellent organisational skills with a strong attention to detail
• Strong administrative skills, with the ability to use the full Microsoft suite, and learn how to navigate our internal systems
• The ability to work collaboratively and manage stakeholders effectively
• The ability to demonstrate resilience

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We are proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits, including:

• Salary of £30,987
• Annual bonus (up to 5% of salary)
• Monthly performance bonus
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.

We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

• Entry level

• Full-time

• Sales, Administrative, and Customer Service

• Insurance, Financial Services, and Insurance Agencies and Brokerages

Join to apply for the Senior Commercial Underwriter - New Business role at NFU Mutual

1 week ago Be among the first 25 applicants

Join to apply for the Senior Commercial Underwriter - New Business role at NFU Mutual

Direct message the job poster from NFU Mutual

• Opportunity to be part of a National Commercial Underwriting function
• Receive ongoing training, career progression and personal growth
• Hybrid homeworking available with two days per week from our office in York

About the role:

We have an exciting opportunity for a diligent Insurance Commercial Underwriter to join our New Business team as a Senior Commercial Underwriter where you’ll be responsible for evaluating and assessing complex risks across a variety of business classes, including our Motor Trade, Farm, Estates and Commercial Select products as well as being a point of referral for less experienced team members. You’ll train, coach, mentor and guide team members and provide technical support to various stakeholders across the business and support Change to shape the department and it’s processes, looking to continuously improve the efficiency of our operations. You’ll also be responsible for delivering short-term and one off projects and activities.

Here at NFU mutual, we operate with a unique model of a tied agency network. Our NFU Mutual agencies are the vital day-to-day link with our customers and, as an Underwriter, you'll build strong relationships and work collaboratively with our Agents, resolving complex referrals and ensuring effective management of the insurance risk cost whilst delivering the right solution and service for our members.

We provide a comprehensive induction to the role and to make sure you get the most out of this, you will need to be able to commit to being in the office full-time for the first 6 months. Following your induction, you will receive ongoing training which will support your career progression and personal growth.

Working hours: 35 hours per week, Monday – Friday with shifts between the hours of 8am and 6pm.

About you:

You’ll be a Commercial Underwriting professional with extensive new business underwriting experience across a variety of business classes. You’ll be a resilient individual and able to demonstrate effective communication skills which will enable you to establish strong working relationships with key stakeholders across the business, with the ability and confidence to challenge and influence where necessary. To join our team, you’ll also have:

• Property & Liability Commercial Underwriting experience within the mid-market space
• Experience of coaching, mentoring, and training colleagues
• Confident communicator with experience of leading and influencing risk decisions
• The ability to make rational and logical decisions in a fast-paced environment

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £55,000 depending on experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual:

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Finance and Analyst
• Industries Insurance, Insurance Agencies and Brokerages, and Insurance Carriers

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