10 jobs in Power Leisure Bookmakers Ltd (UK Branch)

Customer Service Team Leader (CSTL) Starting Salary: £13.25 per hour

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. You will engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us.

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? If so, keep reading!

Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts!

We want people who will exceed customers’ expectations, building effective relationships with customers, and creating a warm and positive environment that they love to be in.

• Hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions
• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer‑focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

• Competitive salary including pay increase after performance bonus & promotional rewards, annual & quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

We’re proud of our 4 Values: Customer First, Always | Change The Game | Win Together | Free To Be Me. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

Power Leisure Bookmakers Ltd (UK Branch) is seeking a Customer Service Team Leader in Bathgate to ensure an outstanding experience for customers in retail shops. You will be responsible for engaging with every visitor, promoting our products, and maintaining excellent shop standards.

The successful candidate will demonstrate a proactive attitude and should be willing to learn, even without prior betting industry experience. We offer a competitive salary along with numerous employee benefits including performance bonuses and flexible work patterns.

Customer Service Team Leader (CSTL)

Starting Salary: £13.05 per hour

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.

We want people who will exceed customers’ expectations, building effective relationships, creating a warm and positive environment that customers love to be in. This will primarily involve hosting our customers in shop, cross‑selling our retail and online products and services, clearly communicating answers to customer queries and informing customers about our latest promotions.

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in‑shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer‑focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values—they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

Shop Manager

As the Shop Manager you set the tone for the shop, creating an entertaining environment that customers love to be in, and lead your team to reach store targets. You provide full operational support and direction, ensuring the experience for every Paddy Power customer is best in class. Your passion for technology will help promote our online and retail products and services.

• Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
• Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively.
• Be a clear communicator by actively encouraging colleagues to share ideas on how things can be done better, quicker, and easier.
• Play by the rules by ensuring the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures.
• Lead by example and empower your team to uphold and maintain shop presentation standards.
• Mentor and guide your team to deliver excellent customer service both face to face and over the phone.

• Customer First, always
• Change the Game
• Win Together
• Free to Be Me

We’re working to be an inclusive employer and encourage people from all backgrounds, ways of thinking, and working styles to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you require any reasonable adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

Power Leisure Bookmakers Ltd (UK Branch) is seeking a Shop Manager in Barking to create an engaging customer environment while leading the shop to achieve targets. The role involves providing operational support, guiding a team in excellent service delivery, and maintaining high standards of shop presentation.

The ideal candidate should have strong mentorship skills, a focus on communication, and an understanding of operational procedures. We encourage applicants from diverse backgrounds and offer accommodations for those needing adjustments.

Shop Manager Your Role in the Team

As the Shop Manager you set the tone for the shop, creating a fun environment that customers love to be in, while driving yourself and your team to achieve shop targets. You provide full operational support, direction and guidance, ensuring that every customer who walks into a Paddy Power shop has a memorable experience, tailoring the service to meet each individual’s needs.

We want managers who stay customer focused, build strong and lasting relationships, and create a fun environment that punters love and return to. This includes educating and guiding your team to cross‑sell retail and online products and services while embracing technology to drive the business forward.

• Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
• Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
• Stay focused on results by setting goals for you and your team and finding ways to improve shop performance and reach sales targets.
• Be a clear communicator by actively encouraging colleagues to share ideas on how things can be done better, quicker and easier.
• Play by the rules by ensuring the shop complies with Social Responsibility commitments.
• Lead by example and drive your team to keep and maintain shop presentation standards.

Our team is composed of self‑disciplined, hard‑working, curious, trustworthy, humble, and truthful people. We collaborate and make a difference, and we are proud to be the top workplace in the area.

Paddy Power is seeking a Shop Manager to set the tone of the shop, create a fun environment, and drive the team to achieve shop targets. You will provide full operational support, direction and guidance to ensure every customer has a memorable experience, tailoring service to each individual’s needs.

You will stay customer focused, build relationships, and educate your team to cross-sell retail and online products while embracing technology to drive the business forward.