6 jobs in QA

QA is offering an exciting opportunity for an IT Service Desk Technician Apprentice in Pendlebury, UK. This role involves providing first line technical support and ensuring customer issues are resolved. You'll need strong communication skills and a keen interest in technology.

With 37.5 working hours per week, the position includes benefits like life insurance and holidays starting at 25 days. You'll gain valuable experience in the IT field and have a high chance of securing permanent employment upon completion.

Are you an ambitious apprentice with a passion for all things IT? Look no further! Restore Digital is offering an exciting opportunity for an individual to join our team as an IT Service Desk Technician Apprentice. This role serves as a great stepping stone towards a successful career in IT within Restore Digital.

Restore Digital supports customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertaken in the UK every year.

• Communicating with our customers using various medium such as telephone, e-mails and face-to-face
• Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool
• There are also a range of administration duties within the role
• Carry out Service Desk related duties to ensure incidents are resolved within the required timescales
• Log all calls and resolutions to the service desk logging system
• Provide first line technical support, answering support queries via phone, email and ticketing system

• Confident communicator
• Strong technical skills
• Excellent data quality skills
• Strong team working skills
• A keen interest in technology and computing
• Outgoing and sociable
• Experience troubleshooting basic network, software or printing problems

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week

• Monthly vouchers and awards for those employees who go above and beyond. Recognised by senior leaders, peers and customers
• Life insurance
• Holidays starting at 25 days, plus bank holidays

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

QA is looking for enthusiastic individuals to join our End User Support team through an exciting apprenticeship program in Newcastle upon Tyne. In this role, you will offer expert technical support while developing your skills in a professional environment.

The ideal candidate will have strong customer service skills and a passion for technology. This apprenticeship also provides a clear pathway for future career growth and learning opportunities.

About Cybit:

Our success is people powered, and we're on a mission to work with the best. We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we're a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!

Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our team here at Cybit.

Working within the End User Support team you will be providing expert technical support and ensuring incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

• Providing a high level of customer service to customers via telephone, email, and customer portal.
• Gathering information from customers regarding their incidents and recording accurately on the service management tool.
• Prioritising incidents and requests ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate.
• Various administration duties such as receiving, packing, and dispatching goods.
• Resolving incidents and requests in a logical and thorough approach. This may include using technologies such as Windows, Active Directory, 365 and Citrix.

• Basic understanding of Microsoft suite: They should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications.
• Customer service skills: The ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people.
• Eagerness to learn: This is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial.
• Adaptability: Managed Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful.
• Strong work ethic: This role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential.
• Communication skills: They should be able to communicate effectively with colleagues, both verbally and in writing.
• Teamwork: The ability to collaborate effectively with 1st / 2nd / 3rd line teams, as well as key stakeholders, is essential.
• Interest in technology: A passion for IT, its role in business and the desire to progress a career in the industry, is essential.

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

37.5 hours per week.

• Bonus scheme.
• Pension scheme.
• 34 days annual leave including bank holidays (and the opportunity to buy more if desired).
• Healthcare cash plan.
• Company electric car scheme.
• Cycle to work scheme.
• Employee assistance programme.
• Occupational sick pay.

• Broader business engagement: As a diverse business, there are options to expand the remit to 1st / 2nd / 3rd line or transition fully into one of these discipline areas.
• Leadership & management roles: The opportunity to develop into future entry level leadership roles within Managed Services.
• Technical consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Bodycote in Macclesfield is looking for an individual for an IT Support role under an apprenticeship program. This position will provide first-line support for IT issues, requiring both technical and customer service skills.

Successful applicants will undergo structured learning and will have the opportunity to develop professionally within a supportive and innovative environment. This apprenticeship aims to build foundational IT capabilities, preparing individuals for future roles in IT Service Desk.